Top Operations & Support Jobs in Charlotte, NC

Lead centralized reviews of advisor websites and social media for regulatory and firm-policy compliance. Serve as social media SME, drive risk management and control initiatives, resolve escalations, collaborate with cross-functional teams, and mentor junior specialists.

Perform transaction-based customer due diligence and risk reviews, analyze transactional and demographic data, document findings and recommendations, escalate as needed, support policy interpretation and process improvements, file and review SARs, and collaborate with stakeholders to mitigate money laundering/terrorist financing risks.

Provide basic-to-intermediate technical support and consultation for commercial banking online products; troubleshoot browser, device, network, and application issues; escalate complex defects to product/technology teams; monitor trends and ensure positive client experience through phone and email support.

Supervise and coach retention agents to meet weekly/monthly save goals, monitor calls, analyze performance data, manage call-handling metrics, process orders in the billing system, and recommend retention offers and business rules to improve customer retention and upsell video, internet, and phone services.

Lead strategy, governance, operations, and adoption for Microsoft 365 collaboration workloads (Exchange Online, Teams, SharePoint, OneDrive, M365 Apps, Power Platform). Ensure service reliability, drive roadmap and user adoption, manage engineering/support teams and vendors, oversee licensing and cost optimization, and partner with Identity, Security, Compliance, and Endpoint teams. Serve as escalation point and provide executive reporting.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Provide high-level administrative, logistical, and operational support to a Vice President, including calendar management, executive communications, travel coordination, event logistics, reporting, and confidential information handling. Prepare presentations, spreadsheets, and departmental expense/budget support, and act as primary liaison with internal and external stakeholders to enable VP effectiveness.

Coordinate collection, ordering, tracking, and review of condominium project documentation to support mortgage approvals and closings. Liaise with loan officers, underwriting, title companies, HOAs, and property managers; process payments; monitor outstanding conditions; escalate eligibility concerns; maintain compliance with agency and investor requirements; and identify process improvements.

Lead and oversee all Bermuda operations for Coinbase, including outsourced vendors, regulatory and banking interactions, operational resilience, incident response, SLA and supervision frameworks, and first-line defense activities like launch assessments, audits, and regulatory examinations.

Lead aftersales performance across the Tulsa district by partnering with dealers to execute GM Aftersales programs, drive revenue and KPIs, analyze performance, develop business plans, resolve customer and warranty issues, and provide onsite coaching. Requires data-driven recommendations, strong fixed-ops expertise, and up to 50% regional travel.

The Material Handler II operates a forklift to locate, pick, stage, and load customer orders, ensuring safe equipment operation and maintaining accurate inventory records.

Connect individually with students to assess interest in returning to school, build rapport, schedule Success Coach meetings, document progress in a CRM, manage high call volume and multi-channel outreach, collaborate with university partners, and use data to prioritize outreach.