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Top Operations & Support Jobs in Charlotte, NC
Fintech • Financial Services
No job description provided. Based on title, role likely supports enterprise technology functions: coordinate work across teams, assist with system implementations, maintain documentation, and support stakeholders in hybrid environment.
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
Senior Workers' Compensation analyst providing technical claim oversight for complex, multi-state, high-exposure and litigated claims. Conducts QA reviews, coordinates litigation, analyzes KPIs and vendor/defense counsel performance, supports return-to-work initiatives, and partners cross-functionally to improve outcomes and reduce exposure.
Top Skills:
DashboardsData AnalyticsExcelExcel Pivot TablesPowerPointReporting Tools
Information Technology • Internet of Things • Mobile • On-Demand • Software
Supervise and coach retention agents to meet weekly/monthly save goals, monitor calls, analyze performance data, manage call-handling metrics, process orders in the billing system, and recommend retention offers and business rules to improve customer retention and upsell video, internet, and phone services.
Reposted 13 Days AgoSaved
Fintech • Machine Learning • Payments • Software • Financial Services
The Process Manager will manage process improvements, support applications, collaborate with teams, and provide data insights for decision-making.
Top Skills:
Google SuiteJIRAMS Office
Consumer Web • Digital Media • eCommerce • Information Technology • Sports
The PIM Coordinator standardizes product data for a catalog, enhancing processes through AI tools, ensuring data integrity, and collaborating with teams to resolve discrepancies.
Top Skills:
CRMGenerativeaiGoogle WorkplaceExcelPim
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Fintech • Information Technology • Machine Learning • Software • Analytics • Financial Services
Provide phone-based customer service for small business lending: answer inbound calls, resolve account and payment issues, create payment plans, update accounts, and educate customers on products. Complete a four-week training program and deliver high-quality, empathetic verbal and written support while working remotely.
Enterprise Web • Fintech • Marketing Tech • Software
Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.
Top Skills:
Ai-Assisted Support ToolsSQLTicketing SystemsUnanetWeb Meetings/Video Conferencing
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Lead aftersales performance across the Savannah district by partnering with dealership leadership to execute Customer Care & Aftersales initiatives, drive revenue and KPIs, analyze operations, develop business plans, resolve aftersales issues, and deliver data-driven improvements in service, parts, and customer experience. Role requires autonomy and frequent regional travel.
Top Skills:
Automotive Parts And Service SystemsDealer Operating ReportsFixed Ops Analysis ToolsExcelSales Reporting Tool (Srt)
Fintech • Software
Provide proactive administrative and operational support to senior leaders: manage complex calendars, coordinate meetings, plan events and travel, handle interview scheduling and financial admin (POs/expenses), maintain communications and organized systems, and deliver cross-functional ad hoc support while maintaining confidentiality.
Top Skills:
ExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft Word
Healthtech • Social Impact • Software
Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.
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Top Companies in Charlotte, NC Hiring Operations & Support Roles
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