Top Operations & Support Jobs in Charlotte, NC

Monitor and adjust real-time contact volume and staffing forecasts, manage intraday scheduling (overtime, voluntary time off), coordinate with sites and vendors, analyze service levels and occupancy, troubleshoot routing/tool issues, and recommend post-day actions to optimize contact center performance.

Analyze contact center volume and trends to build forecasts and schedules, align agent staffing to demand, collaborate with stakeholders, manage forecasting tools and reporting, and support long-term workforce planning and simulations.

Support daily P&L reporting and end-to-end trade lifecycle management for energy and commodities (natural gas, crude oil, power, agriculture, metals). Perform trade capture, market data management, risk monitoring, physical scheduling, reconciliation, and reporting. Collaborate with trading, sales, operations, technology, finance, risk, legal, and audit. Contribute to process improvements, maintain desk procedures, ensure data accuracy, internal controls, and regulatory compliance.

Serve as Business Resiliency Coordinator for technology teams: maintain BCPs, conduct BIAs and risk assessments, plan/exercise recoveries, support incident response and governance, monitor plan health, and produce documentation and regulatory responses. Collaborate with business and technology stakeholders to remediate risks and improve crisis response.

Provide end-to-end administrative support to Consumer Lending Operations Technology CIOs and leadership, including calendar and meeting management, travel and expense management, onboarding support, event and employee engagement coordination, reporting, and administrative supervision. Support ad hoc projects, prepare presentations and workforce reports, and partner with Chief of Staff and administrative teams to maintain operations and communications.

Conduct on-site investigations of residential property damage, prepare repair estimates, manage claims from first notice to closure, coordinate vendor repairs, explain coverage and assist policyholders, perform roof/attic/crawlspace inspections, and participate in occasional catastrophe or overnight training assignments.

Lead compliance content and program management across Transaction Monitoring, Screening, and EDD. Manage a small contractor team, run TM change management, and embed AI agents and automated workflows to scale content production while ensuring regulatory quality and cross-functional alignment.

The Director of Digital Fulfillment leads the strategy and execution of enterprise digital fulfillment, ensuring competitive customer promises and overseeing cross-functional partnerships for optimized operations and customer satisfaction.

Provide high-level administrative support to Commercial & Investment Banking executives: manage complex calendars, screen calls, coordinate domestic and international travel and meetings, organize events, process invoices and T&E, assist onboarding/offboarding, produce polished communications, and prepare/edit spreadsheets and presentations.

Manage a pipeline of 30–50 home equity loan applications, communicating with borrowers, loan officers, underwriters, and third parties to gather documentation, ensure completeness, and meet closing and lock deadlines while maintaining mortgage guideline compliance.

Lead Americas corporate travel program strategy and operations, managing vendors, costs, compliance, traveler experience, and regional policy localization. Partner with Finance, HR, Procurement, Security, and stakeholders to drive savings, supplier adoption, risk management, and program governance.

The Material Handler II operates a forklift to locate, pick, stage, and load customer orders, ensuring safe equipment operation and maintaining accurate inventory records.

Lead strategy, governance, operations, and adoption for Microsoft 365 collaboration workloads (Exchange Online, Teams, SharePoint, OneDrive, M365 Apps, Power Platform). Ensure service reliability, drive roadmap and user adoption, manage engineering/support teams and vendors, oversee licensing and cost optimization, and partner with Identity, Security, Compliance, and Endpoint teams. Serve as escalation point and provide executive reporting.