Top Operations & Support Jobs in Charlotte, NC

Supports securities operations through account opening and maintenance, client onboarding, transaction processing, reconciliation, documentation review, issue resolution, and daily production monitoring. Collaborates with advisors, clients, peers, and managers to resolve operational questions and escalations. Performs research, risk and control activities, process improvements, and analysis supporting operational initiatives while maintaining accuracy and service standards in a high-volume environment.

Processes commercial and syndicated loan administration transactions, including advances, payments, repricing, fees, documentation, reconciliations, and post-transaction activities. Reviews legal and credit documents, validates data, performs regulatory and portfolio monitoring controls, manages exceptions, supports loan operations initiatives, and recommends process improvements. The role requires collaboration with stakeholders, moderate risk analysis, and adherence to lending, compliance, and documentation standards.

Supports the end-to-end operational lifecycle of primary-market debt transactions, including term-sheet documentation, security setup, trade and settlement issue resolution, regulatory reporting, transaction data maintenance, and operational risk monitoring. The role coordinates across trading, operations, technology, compliance, legal, and control teams while producing reports, responding to inquiries, and improving processes and controls.

Supports Lowe’s Media Network Deal Desk by evaluating advertising inventory, pricing, discounts, media plans, and operational feasibility. Partners with Sales, Media Planning, Finance, Legal, Analytics, and Operations on deal approvals and exceptions. Builds reporting, maintains pricing and inventory tools, identifies revenue risks and process bottlenecks, and improves workflows through data analysis and automation.

Coordinates group air travel programs from intake and setup through post-event follow-up. Serves as a liaison among clients, travel advisors, and internal teams; manages timelines, documentation, bookings, traveler activity, arrivals, departures, reports, quality control, and stakeholder updates. Requires three or more years of travel-industry experience, GDS or self-booking tool proficiency, Microsoft Office skills, strong communication, and multitasking abilities.

Manages unit leaders overseeing Short Term Disability and absence claims teams. Establishes performance expectations, removes barriers, develops team capabilities, and drives customer service, expense management, claim accuracy, and operational efficiency. Uses performance data, claim reviews, call monitoring, automation, and AI strategies to address root causes and improve outcomes. Partners with internal and external customers, supports team accountability, and escalates issues with recommended solutions.

Supports new-agent onboarding by advancing contracts, tracking background checks and fingerprints, reviewing paperwork, resolving documentation gaps, communicating candidate status, and processing system integration forms. Provides administrative support to the Managing Partner, including phone assistance, calendaring, and executive correspondence. The role requires customer service or office administration experience, strong communication and organization, meticulous data handling, Microsoft 365 proficiency, discretion, and a compliance-focused mindset.

The Material Handler II operates a forklift to locate, pick, stage, and load customer orders, ensuring safe equipment operation and maintaining accurate inventory records.

Provides back-to-back phone support for billing, programming, technical troubleshooting, and product questions. Assists diverse customers in English and Spanish, resolves service issues, promotes products and services, and remains engaged throughout shifts. This full-time remote role includes paid training and company-provided equipment, but requires a dedicated workspace, wired high-speed internet, flexible availability, and residence in an eligible state.

Leads strategy and operations for the partnerships organization, partnering with business development, partner success, finance, systems, and enablement. Owns segmentation, planning, metrics, pipeline reviews, partner economics, deal desk, and operating cadence. Develops AI strategy and productivity improvements across forecasting, partner scoring, and field insights. Builds analyses directly, influences senior revenue leaders, and hires and manages a team of analysts and operations partners.

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Own go-to-market operations for a product line or segment, translating product, pricing, legal, and stakeholder inputs into executable field processes. Responsibilities include customer segmentation, eligibility analysis, contract dashboard management, playbook and tool development, launch adoption tracking, performance analysis, and risk identification. The role partners closely with Product, Legal, Pricing, Rev Ops, Sales, Client Success, and Analytics to drive strategic initiatives from rollout through adoption.