Top Operations & Support Jobs in Charlotte, NC

No job description provided. Based on title, role likely supports enterprise technology functions: coordinate work across teams, assist with system implementations, maintain documentation, and support stakeholders in hybrid environment.

Senior Workers' Compensation analyst providing technical claim oversight for complex, multi-state, high-exposure and litigated claims. Conducts QA reviews, coordinates litigation, analyzes KPIs and vendor/defense counsel performance, supports return-to-work initiatives, and partners cross-functionally to improve outcomes and reduce exposure.

Supervise and coach retention agents to meet weekly/monthly save goals, monitor calls, analyze performance data, manage call-handling metrics, process orders in the billing system, and recommend retention offers and business rules to improve customer retention and upsell video, internet, and phone services.

The Process Manager will manage process improvements, support applications, collaborate with teams, and provide data insights for decision-making.

Provide high-trust executive support to the CFO, managing complex calendars, communications, meetings, travel, expenses, and leadership cadences. Improve Office of the CFO operations, prepare briefings, track action items, coordinate with HR/IT/recruiting, and use AI and collaboration tools to increase efficiency and accountability.

Lead and scale a Revenue Operations organization for Babylist Media, building systems, processes, and a team to manage ad operations, inventory, pricing, forecasting, commission planning, and revenue recognition. Own ad-server transition (Koddi), deal desk, forecasting, reporting, and cross-functional documentation to maximize yield and streamline GTM operations.

Executive leader responsible for building and scaling a global RevOps and Sales Enablement function. Owns forecasting, pipeline management, GTM processes, CRM excellence, enablement strategy, GTM tech stack and AI-driven tools. Partners with Sales, Marketing, CS and Finance to drive predictable, data-driven revenue growth and operational excellence.

The PIM Coordinator standardizes product data for a catalog, enhancing processes through AI tools, ensuring data integrity, and collaborating with teams to resolve discrepancies.

Provide phone-based customer service for small business lending: answer inbound calls, resolve account and payment issues, create payment plans, update accounts, and educate customers on products. Complete a four-week training program and deliver high-quality, empathetic verbal and written support while working remotely.

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.