Top Operations & Support Jobs in Charlotte, NC

Supports securities and cash processing, trade lifecycle activities, account onboarding, payments, settlement, custodial operations, reconciliations, issue resolution, risk monitoring, and process improvements. Collaborates with internal and external partners, researches operational issues, reviews transaction requests, monitors daily production work, and assists with implementing procedures and business initiatives.

Provides consultative support, navigation assistance, training, and issue escalation for financial advisor and client platforms. Handles inbound inquiries, identifies process improvements, collaborates with internal stakeholders, and offers subject matter guidance to less experienced staff. Requires administrative or business support experience, strong communication and organizational skills, familiarity with business applications, and financial services knowledge. The role is subject to FINRA screening, in-office requirements, and does not offer visa sponsorship.

Provides consultative support for Financial Advisor and client platform tools, delivers navigational training through inbound calls, resolves platform inquiries and escalations, and identifies process improvements. Collaborates with support teams and internal stakeholders while providing subject matter guidance to less experienced staff. The role requires administrative or business support experience, strong communication and customer service skills, and proficiency with Microsoft Office applications.

Supports Lowe’s Media Network Deal Desk by evaluating advertising inventory, pricing, discounts, media plans, and operational feasibility. Partners with Sales, Media Planning, Finance, Legal, Analytics, and Operations on deal approvals and exceptions. Builds reporting, maintains pricing and inventory tools, identifies revenue risks and process bottlenecks, and improves workflows through data analysis and automation.

Coordinates group air travel programs from intake and setup through post-event follow-up. Serves as a liaison among clients, travel advisors, and internal teams; manages timelines, documentation, bookings, traveler activity, arrivals, departures, reports, quality control, and stakeholder updates. Requires three or more years of travel-industry experience, GDS or self-booking tool proficiency, Microsoft Office skills, strong communication, and multitasking abilities.

Manages unit leaders overseeing Short Term Disability and absence claims teams. Establishes performance expectations, removes barriers, develops team capabilities, and drives customer service, expense management, claim accuracy, and operational efficiency. Uses performance data, claim reviews, call monitoring, automation, and AI strategies to address root causes and improve outcomes. Partners with internal and external customers, supports team accountability, and escalates issues with recommended solutions.

Supports new-agent onboarding by advancing contracts, tracking background checks and fingerprints, reviewing paperwork, resolving documentation gaps, communicating candidate status, and processing system integration forms. Provides administrative support to the Managing Partner, including phone assistance, calendaring, and executive correspondence. The role requires customer service or office administration experience, strong communication and organization, meticulous data handling, Microsoft 365 proficiency, discretion, and a compliance-focused mindset.

The Material Handler II operates a forklift to locate, pick, stage, and load customer orders, ensuring safe equipment operation and maintaining accurate inventory records.

Provides back-to-back phone support for billing, programming, technical troubleshooting, and product questions. Assists diverse customers in English and Spanish, resolves service issues, promotes products and services, and remains engaged throughout shifts. This full-time remote role includes paid training and company-provided equipment, but requires a dedicated workspace, wired high-speed internet, flexible availability, and residence in an eligible state.

Leads strategy and operations for the partnerships organization, partnering with business development, partner success, finance, systems, and enablement. Owns segmentation, planning, metrics, pipeline reviews, partner economics, deal desk, and operating cadence. Develops AI strategy and productivity improvements across forecasting, partner scoring, and field insights. Builds analyses directly, influences senior revenue leaders, and hires and manages a team of analysts and operations partners.

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Own go-to-market operations for a product line or segment, translating product, pricing, legal, and stakeholder inputs into executable field processes. Responsibilities include customer segmentation, eligibility analysis, contract dashboard management, playbook and tool development, launch adoption tracking, performance analysis, and risk identification. The role partners closely with Product, Legal, Pricing, Rev Ops, Sales, Client Success, and Analytics to drive strategic initiatives from rollout through adoption.