Top Operations & Support Jobs in Charlotte, NC

Provides high-volume inbound customer support across phone and digital channels for everyday banking products. Handles inquiries, transactions, service requests, issue resolution, documentation, and escalations while following established procedures and regulatory guidelines. The role requires accurate system navigation, empathy, problem-solving, collaboration, and adherence to risk and compliance requirements. It is an on-site position in Charlotte, North Carolina, with seven weeks of mandatory training and schedules that may include weekends, holidays, and evening shifts.

Processes moderately complex to complex operational and customer support initiatives from intake through closure. Researches and resolves escalated transaction, data, processing, and service issues; analyzes operational trends and root causes; guides less experienced staff; supports process and control improvements; and escalates risks and control gaps. Requires independent judgment, cross-functional collaboration, accurate documentation, and adherence to financial operations procedures.

Provides high-level administrative and business support to senior leaders and multiple executives. Responsibilities include complex calendar and travel coordination, executive presentations and reporting, stakeholder communication, meeting and deliverable tracking, documentation management, confidential information handling, and support for special projects. The role requires strong judgment, discretion, organization, communication, and proficiency with Microsoft Office and AI productivity tools.

Provides technical support to mid-size and large business clients using Spectrum data, voice, video, and managed services. Troubleshoots WAN/LAN, fiber, voice, hardware, software, and network issues; documents incidents; coordinates resolutions with internal and external teams; manages escalations; and maintains client records while meeting service, quality, and productivity standards.

Provides executive administrative, logistical, scheduling, correspondence, travel, presentation, budget, onboarding, and project support for an SVP and business unit. Serves as liaison with internal and external stakeholders, manages confidential information, coordinates team activities, monitors project risks, supports compliance with budgets, and develops processes and reports to improve office effectiveness.

Investigates, evaluates, and resolves complex environmental, auto, and general liability claims. Reviews coverage, liability, damages, reserves, subrogation, and suspicious claims; coordinates with counsel and consultants; manages litigation, mediations, settlements, and trials; communicates with policyholders; and recommends case strategies and values. Also maintains action plans and supports training for less experienced staff.

Monitors and reconciles data integrations between the Catalyst Claims Platform, HRIS/HCM systems, and customer Workday environments. Identifies and resolves data discrepancies, integration errors, and file-feed issues using Excel, EIB processing, and system updates. Partners with customers and internal teams, supports HRIS implementations, prepares operational reporting, uses AI tools for analysis and validation, and mentors new analysts. Requires disability or leave claims experience, HRIS integration knowledge, advanced Excel skills, troubleshooting, communication, and collaboration.

The Material Handler II operates a forklift to locate, pick, stage, and load customer orders, ensuring safe equipment operation and maintaining accurate inventory records.

Owns high-priority consumer growth opportunities from diagnosis through execution. Analyzes portfolio performance, identifies and prioritizes investments, develops growth strategies, leads cross-functional teams, designs experiments and operating mechanisms, and drives measurable improvements in revenue, conversion, retention, and lifetime value.

Owns the lifecycle operating model for customer and partner growth, including cross-sell, closed-lost recovery, automation, routing, Account Management handoffs, compliance, segmentation, and performance measurement. The role translates ambiguous growth opportunities into scalable workflows and measurable programs while leading cross-functional stakeholders through influence.

Owns the Customer Operations knowledge lifecycle, creating and maintaining guides, SOPs, decision trees, job aids, macros, and Help Center content. Translates complex policies, product changes, compliance requirements, and workflows into actionable guidance. Partners with subject matter experts, Training, Quality, Product, and Operations leaders to validate content, manage updates, support launches, measure knowledge performance, and improve governance, findability, and AI-enabled knowledge retrieval.

Provides empathetic customer support through chat, messaging, and phone for technical, insurance, billing, and platform questions. Investigates issues, resolves cases accurately, documents interactions, meets service-level and productivity goals, escalates when needed, and identifies recurring problems for process improvement. Collaborates with Support, Product, and other teams while participating in coaching and training. Remote work requires dependable scheduling, adaptability, and clear communication.

Lead Rula’s provider growth strategy and execution, including supply-side acquisition, activation, retention, growth modeling, unit economics, funnel analytics, and cross-functional go-to-market alignment. Partner with executive leadership to expand care capacity, build a scalable operating system, and establish performance metrics. Initially operate as a strategic individual contributor, then build and mentor a dedicated Strategy and Operations or GTM team.