Top Operations & Support Jobs in Charlotte, NC

Perform pharmacy inventory and warehouse duties including receiving, cycle counts, storage (including refrigeration), filling dispensing units, shipping label preparation, and assisting with discrepancy resolution. Requires lifting up to 55 lbs and standing up to 8 hours in a fast-paced mail-order pharmacy environment.

Support customers in completing deposit account openings from Wells Fargo Online, resolve inquiries and complex issues, escalate when needed, assist less experienced reps, verify documentation and business ownership, navigate multiple systems, and recommend products/services while following policies and compliance.

Handle fraud and claims cases by authenticating customers, investigating multiple claim types using internal systems, communicating with customers and third parties, deescalating sensitive situations, and identifying process improvements to mitigate risk and improve customer experience.

Administer and maintain enterprise file transfer platforms (IBM Sterling, Axway), ensure secure, reliable transfers, troubleshoot failures, perform upgrades/patches, automate workflows with scripts and Ansible, provide on-call production support, manage security controls and compliance, and create technical documentation and runbooks.

Coordinate collection, ordering, tracking, and review of condominium project documentation to support mortgage approvals and closings. Liaise with loan officers, underwriting, title companies, HOAs, and property managers; process payments; monitor outstanding conditions; escalate eligibility concerns; maintain compliance with agency and investor requirements; and identify process improvements.

Review and prepare mortgage closing documents and packages, schedule closings with borrowers, reconcile and approve Closing Disclosures, coordinate with title/settlement partners and internal teams, manage a mixed loan pipeline to meet production and regulatory requirements, and maintain accurate loan origination system records.

Manage, investigate, and resolve attorney-represented auto and homeowner bodily injury claims. Evaluate coverage, liability, and damages; coordinate with trial counsel; prepare for trials/hearings; ensure reserves and secure financial processing; identify subrogation and suspicious claims; communicate with claimants and policyholders; manage outside counsel billing and reporting.

Monitor and adjust real-time contact volume and staffing forecasts, manage intraday scheduling (overtime, voluntary time off), coordinate with sites and vendors, analyze service levels and occupancy, troubleshoot routing/tool issues, and recommend post-day actions to optimize contact center performance.

Lead compliance content and program management across Transaction Monitoring, Screening, and EDD. Manage a small contractor team, run TM change management, and embed AI agents and automated workflows to scale content production while ensuring regulatory quality and cross-functional alignment.

The Director of Digital Fulfillment leads the strategy and execution of enterprise digital fulfillment, ensuring competitive customer promises and overseeing cross-functional partnerships for optimized operations and customer satisfaction.

Provide high-level administrative support to Commercial & Investment Banking executives: manage complex calendars, screen calls, coordinate domestic and international travel and meetings, organize events, process invoices and T&E, assist onboarding/offboarding, produce polished communications, and prepare/edit spreadsheets and presentations.

Lead Americas corporate travel program strategy and operations, managing vendors, costs, compliance, traveler experience, and regional policy localization. Partner with Finance, HR, Procurement, Security, and stakeholders to drive savings, supplier adoption, risk management, and program governance.