Top Operations & Support Jobs in Charlotte, NC

Assist brokerage clients by telephone with securities transactions, account servicing, website navigation, trading strategies, and market-related questions. Resolve complex issues, research account matters, interpret compliance requirements, identify process improvements, and support risk controls. The role requires strong investment-market knowledge, independent judgment, accurate transaction processing, and ongoing maintenance of FINRA and applicable state licenses.

Supports a complex portfolio of treasury management customers, partnering with managers to oversee accounts, assess profitability and risk, verify compliance, resolve issues, and recommend process improvements. The role requires troubleshooting complex treasury products, communicating resolutions to clients and internal stakeholders, maintaining detailed records, and collaborating across teams in a hybrid, deadline-driven environment.

Supports FiNet financial advisors with brokerage account openings, account maintenance, asset movements, estate processing, inquiries, reports, databases, recordkeeping, and regulatory files. The role identifies process improvements, researches account issues, handles calls and emails, escalates non-routine questions, and collaborates with internal and external customers while following compliance and FINRA requirements.

Lead strategy, governance, operations, and adoption for Microsoft 365 collaboration workloads (Exchange Online, Teams, SharePoint, OneDrive, M365 Apps, Power Platform). Ensure service reliability, drive roadmap and user adoption, manage engineering/support teams and vendors, oversee licensing and cost optimization, and partner with Identity, Security, Compliance, and Endpoint teams. Serve as escalation point and provide executive reporting.

Provides post-installation support for business, SMB, enterprise, and bulk residential accounts. Processes account changes and orders, resolves billing disputes and disconnects, audits customer information, maintains synchronized billing and CRM records, troubleshoots service issues, and coordinates corrections with internal teams. Ensures service commitments, departmental SLAs, quality standards, and customer satisfaction are met.

Supports merchandising strategies, processes, reporting, project coordination, and operational improvements at Lowe’s. The intern analyzes business information, identifies process improvement opportunities, coordinates cross-functional initiatives, and develops recommendations and presentations for business partners and leadership. The role provides exposure to merchandising execution, retail operations, analytics, supply chain collaboration, and business performance while managing priorities and stakeholder communication.

Administer and maintain critical Home Lending applications, including configuration, workflows, access controls, integrations, automation, and data management. Troubleshoot complex escalations, perform root-cause analysis, support audits, manage application security and governance, and lead technical execution for application projects and onboarding. Partner with business, engineering, security, IAM, vendors, and operations teams to translate requirements into reliable, scalable solutions while improving documentation, controls, processes, and platform capabilities.

Supports new-agent onboarding by advancing contracts, tracking background checks and fingerprints, reviewing paperwork, resolving documentation gaps, communicating candidate status, and processing system integration forms. Provides administrative support to the Managing Partner, including phone assistance, calendaring, and executive correspondence. The role requires customer service or office administration experience, strong communication and organization, meticulous data handling, Microsoft 365 proficiency, discretion, and a compliance-focused mindset.

The Material Handler II operates a forklift to locate, pick, stage, and load customer orders, ensuring safe equipment operation and maintaining accurate inventory records.

Provides back-to-back phone support for billing, programming, technical troubleshooting, and product questions. Assists diverse customers in English and Spanish, resolves service issues, promotes products and services, and remains engaged throughout shifts. This full-time remote role includes paid training and company-provided equipment, but requires a dedicated workspace, wired high-speed internet, flexible availability, and residence in an eligible state.

Perform onsite investigations of homeowner property damage, prepare repair estimates, and manage claims from first notice to closure. Inspect roofs, attics, crawlspaces and coordinate vendor repairs, explain coverage to policyholders, and provide customer support. Work is territory-based with daily field visits, occasional desk work, and limited overnight travel; training provided.

Administer and maintain enterprise file transfer platforms (IBM Sterling, Axway), ensure secure, reliable transfers, troubleshoot failures, perform upgrades/patches, automate workflows with scripts and Ansible, provide on-call production support, manage security controls and compliance, and create technical documentation and runbooks.