Top Operations & Support Jobs in Charlotte, NC

Owns the end-to-end documentation process for commercial bank account openings. Responsibilities include researching, drafting, validating, and managing client documentation; coordinating with bankers, sales, service, and Know Your Customer teams; explaining requirements to clients; resolving issues; managing competing priorities; and escalating risks or blockers. The role emphasizes client experience, attention to detail, controls, communication, organization, and timely onboarding delivery.

Supports digital commerce segment execution through research, competitive benchmarking, customer and business data analysis, operational planning, and data-driven recommendations. Develops work plans, coordinates cross-functional initiatives, monitors risks and deadlines, presents campaign and project insights to stakeholders, and helps drive ongoing digital business improvements. May coach less experienced team members.

Processes summonses, subpoenas, and other legal orders served on the bank, following state statutes, deadlines, procedures, and compliance requirements. Performs administrative and customer support tasks, communicates with internal stakeholders and external requestors, escalates issues, identifies operational and regulatory risks, and supports process improvements. Provides guidance to less experienced processors after completing eight weeks of training.

Supports commercial lending operations by maintaining accurate loan data and documentation, performing reconciliations, reviewing basic loan documents and policies, assisting with credit research, and executing control and compliance procedures. The role provides transactional and loan administration support, contributes to low-complexity initiatives, documents processes, resolves tactical issues, and communicates with internal stakeholders under supervisory direction.

Supports fixed-income institutional clients through pre-settlement trade operations, including matching, allocation, confirmation, affirmation, reconciliation, and break resolution. Serves as a subject matter expert, investigates discrepancies, collaborates with internal teams and external counterparties, supports trade initiatives, improves processes, maintains records, and ensures regulatory and operational control compliance.

Supports new-agent onboarding by advancing contracts, tracking background checks and fingerprints, reviewing paperwork, resolving documentation gaps, communicating candidate status, and processing system integration forms. Provides administrative support to the Managing Partner, including phone assistance, calendaring, and executive correspondence. The role requires customer service or office administration experience, strong communication and organization, meticulous data handling, Microsoft 365 proficiency, discretion, and a compliance-focused mindset.

Leads commission systems requirements, solution design, delivery coordination, testing, change assessment, data analysis, and process optimization. Partners with HR, IT, HRIS, Payroll, and business stakeholders to improve commission processing using scalable data automation and database technologies. Manages dependencies and risks, supports system enhancements, presents insights for decision-making, and mentors team members.

The Material Handler II operates a forklift to locate, pick, stage, and load customer orders, ensuring safe equipment operation and maintaining accurate inventory records.

Manage, investigate, and resolve attorney‑represented auto and homeowner bodily injury claims. Evaluate coverage, liability, damages; prepare trial reports; coordinate with counsel; ensure reserves and secure financial processing; identify SIU and subrogation opportunities; communicate with claimants and policyholders; oversee outside counsel billing and maintain claim file documentation.

Provides back-to-back phone support for billing, programming, technical troubleshooting, and product questions. Assists diverse customers in English and Spanish, resolves service issues, promotes products and services, and remains engaged throughout shifts. This full-time remote role includes paid training and company-provided equipment, but requires a dedicated workspace, wired high-speed internet, flexible availability, and residence in an eligible state.

Lead strategy, governance, operations, and adoption for Microsoft 365 collaboration workloads (Exchange Online, Teams, SharePoint, OneDrive, M365 Apps, Power Platform). Ensure service reliability, drive roadmap and user adoption, manage engineering/support teams and vendors, oversee licensing and cost optimization, and partner with Identity, Security, Compliance, and Endpoint teams. Serve as escalation point and provide executive reporting.

Administer and maintain enterprise file transfer platforms (IBM Sterling, Axway), ensure secure, reliable transfers, troubleshoot failures, perform upgrades/patches, automate workflows with scripts and Ansible, provide on-call production support, manage security controls and compliance, and create technical documentation and runbooks.