Top Operations & Support Jobs in Charlotte, NC

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Lead corporate fundraising and advancement operations: cultivate and steward corporate donors, relaunch corporate membership, set fundraising strategy and goals, manage donor databases and reporting, oversee fund reconciliation, and supervise development staff.

Prepare and submit tax, title, and legal transfer documents for vehicle sales; verify funds; process and assign titles; reconcile and track outstanding titles; maintain schedules and files; assist with audits and DMV interactions; communicate with dealership personnel; maintain company standards and timekeeping.

The Manager Designate assists the General Manager in maintaining product quality and customer service standards, managing team performance, sales, and inventory, while developing skills to become a General Manager.

Support delivery of client activations by maintaining asset inventory, preparing materials, coordinating logistics, assisting production and on-site event execution. Manage shipping/receiving, storage, vehicle maintenance, staffing coordination, and provide operational support across events and tours.

The Depot Specialist supports hardware management by staging mobile devices, managing inventory, resolving product issues, and providing customer support in a warehouse environment.

As a Logistics Specialist, you will provide logistics support, manage order entries, dispatching, traffic coordination, and maintain customer profiles. You will monitor pickups and deliveries, ensure timely deliveries, and handle any discrepancies in orders.

The IT Strategy & Product Management Sr. Analyst prepares executive materials, supports AI adoption, conducts vendor analysis, and manages metrics and scorecards related to business operations and strategy.

This role involves training in managing drivers and fleet operations, ensuring compliance with regulations, and providing customer service while learning financial and operational processes.

Lead and manage the firm's telecommunications services and team, maintaining the Avaya telephony platform, evaluating UCaaS/cloud PBX options, executing migrations, managing vendors and budgets, ensuring billing accuracy, integrating telephony with collaboration tools, and maintaining compliance, security, and business continuity planning.