Top Operations & Support Jobs in Charlotte, NC

Provides administrative and operational support for project and field operations. Coordinates schedules, workforce assignments, resources, documentation, compliance records, timesheets, budgets, purchase requisitions, vendor communication, onboarding, and operational reporting. Maintains tracking systems and helps improve processes while facilitating communication across internal teams, subcontractors, and vendors. The role is primarily office-based with occasional project-site visits and limited regional travel.

Provides remote customer support for major brands by handling inquiries, troubleshooting issues, reviewing transactions, supporting sales, protecting customer information, and managing cases accurately. The role requires empathy, professionalism, independent work, strong investigation skills, and the ability to manage multiple priorities. It is part-time, requiring 15–25 hours weekly, a quiet home workspace, reliable wired internet, suitable computer equipment, and successful background and drug screenings.

Provides strategic and operational leadership for global enterprise application teams spanning customer experience, engineering, and non-ERP systems. Oversees approximately 25 professionals, application roadmaps, digital platforms, Salesforce, PLM, e-commerce, integrations, manufacturing engineering systems, and enterprise data connections. Leads architecture standards, application stabilization, TSA exit planning, Day 1 readiness, and collaboration across IT and business stakeholders.

Completes a structured 12-month property management leadership program covering apartment operations, leasing, marketing, resident relations, financial management, compliance, budgeting, analytics, and team leadership. The Manager in Training shadows community teams, supports resident issues and property processes, participates in inspections and market research, and develops readiness for future community leadership roles. Relocation may be required based on business needs and placement opportunities.

Administers enterprise and business applications across on-premises and cloud environments. Responsibilities include configuration, deployment, maintenance, monitoring, patching, access management, integrations, upgrades, testing, backups, and data integrity controls. Provides Tier 2 and Tier 3 incident support, root cause analysis, and issue resolution. Maintains application documentation, operating procedures, and knowledge base materials while partnering with technical and business stakeholders.

Provides lunch and absence coverage for the corporate lobby, greets visitors, directs calls, follows access procedures, and maintains a professional environment. When not covering the lobby, supports departments with administrative assignments, document preparation, meetings, office events, mail, shipping, supplies, and special projects. Requires professionalism, discretion, strong communication, organization, reliability, flexibility, and the ability to prioritize multiple requests while interacting with executives, associates, vendors, and visitors.

Provides high-touch technology support for C-suite executives and executive events, including troubleshooting hardware, software, endpoints, AV, collaboration, connectivity, and mobile devices. Manages endpoint readiness, security, access, lifecycle initiatives, documentation, incident tracking, vendor coordination, training, and process improvements. The role requires discretion, executive presence, strong prioritization, and travel to support critical meetings and stakeholder events.

Systems Analyst II collaborates with business and IT teams to gather requirements, configure and deploy enterprise system enhancements, maintain site IT infrastructure, resolve complex issues, and improve operational processes. The role requires expertise in systems analysis, software development lifecycle practices, IT service management, change management, stakeholder communication, and platforms such as SAP, ServiceNow, or Oracle. The analyst also provides technical guidance, mentors colleagues, manages multiple priorities, and occasionally supports operations outside standard business hours.

Leads the Case Coordination team, overseeing case intake, assignments, audits, workload distribution, service quality, and operational performance. Provides coaching, training, feedback, and corrective actions while maintaining policies, SOPs, and playbooks. Reviews dashboards and metrics to identify trends, improve processes, and support case progression. Collaborates with Revenue Cycle, Business Development, Plaintiff Funding, referral sources, providers, attorneys, leadership, and HR to resolve issues and deliver a seamless client experience.

Supports end-to-end commercial transaction execution, including documentation, deal tracking, settlement, accounting coordination, regulatory workflows, fee and wire reconciliation, reporting, and CRM maintenance. Coordinates internal deal teams, syndicate banks, accounting, and operations stakeholders to ensure accurate, timely approvals and execution. Resolves process bottlenecks and compliance issues while managing high-volume transactions and communications.