Top Operations & Support Jobs in Charlotte, NC

Provides administrative support to stormwater engineering and erosion control teams. Responsibilities include processing permitting and close-out documents, releasing building permit holds, coordinating customer service requests, preparing regulatory correspondence, scheduling preconstruction meetings, maintaining case files, and managing records. The role requires strong organization, communication, customer service, Microsoft Office proficiency, and the ability to learn Accela permitting systems and department processes.

Manages complex process design, re-engineering, transformation, and continuous improvement initiatives for Global Risk Management. Partners with process owners, business controls, executives, and support organizations to improve efficiency, controls, quality, and sustainability. Oversees process governance, risk identification, change management, process documentation, and the accuracy of the Single Process Inventory using ARIS and Visio. May manage associates, budgets, and enterprise process improvement activities.

Analyzes complex operational challenges and converts them into scalable business solutions. Partners with stakeholders to define requirements, analyze processes and data, design and test workflow automations, troubleshoot technology issues, and lead small to medium improvement initiatives. Builds governed solutions using Microsoft Power Platform and 365 tools, coordinates with technology teams, documents processes, manages implementation and adoption, and identifies reusable patterns to improve capacity, risk management, and associate experience.

Provides first-level technical support for hardware, software, networks, enterprise applications, mobile devices, printers, and peripherals. Diagnoses and resolves issues, documents incidents, escalates complex problems, supports installations and patching, maintains IT asset records, assists with vendors and procurement, and follows IT governance, security, and compliance standards while delivering responsive customer service.

Provides administrative and operational support for project and field operations. Coordinates schedules, workforce assignments, resources, documentation, compliance records, timesheets, budgets, purchase requisitions, vendor communication, onboarding, and operational reporting. Maintains tracking systems and helps improve processes while facilitating communication across internal teams, subcontractors, and vendors. The role is primarily office-based with occasional project-site visits and limited regional travel.

Provides remote customer support for major brands by handling inquiries, troubleshooting issues, reviewing transactions, supporting sales, protecting customer information, and managing cases accurately. The role requires empathy, professionalism, independent work, strong investigation skills, and the ability to manage multiple priorities. It is part-time, requiring 15–25 hours weekly, a quiet home workspace, reliable wired internet, suitable computer equipment, and successful background and drug screenings.

Provides strategic and operational leadership for global enterprise application teams spanning customer experience, engineering, and non-ERP systems. Oversees approximately 25 professionals, application roadmaps, digital platforms, Salesforce, PLM, e-commerce, integrations, manufacturing engineering systems, and enterprise data connections. Leads architecture standards, application stabilization, TSA exit planning, Day 1 readiness, and collaboration across IT and business stakeholders.

Completes a structured 12-month property management leadership program covering apartment operations, leasing, marketing, resident relations, financial management, compliance, budgeting, analytics, and team leadership. The Manager in Training shadows community teams, supports resident issues and property processes, participates in inspections and market research, and develops readiness for future community leadership roles. Relocation may be required based on business needs and placement opportunities.

Administers enterprise and business applications across on-premises and cloud environments. Responsibilities include configuration, deployment, maintenance, monitoring, patching, access management, integrations, upgrades, testing, backups, and data integrity controls. Provides Tier 2 and Tier 3 incident support, root cause analysis, and issue resolution. Maintains application documentation, operating procedures, and knowledge base materials while partnering with technical and business stakeholders.

Develop and execute retail and service network growth strategies through market analysis, network planning, forecasting, business cases, and performance reporting. Identify expansion opportunities and coverage gaps, support site and market prioritization, coordinate cross-functional launch initiatives, and monitor post-launch performance. Build dashboards, automate reporting, and use AI-enabled analytics to improve planning and decision-making. Present executive-ready recommendations while partnering with architecture, retail operations, finance, and real estate teams.