Top Operations & Support Jobs in Charlotte, NC

Manage customer communications, estimator and job scheduling, inventory, employee hours, job purchases, invoicing support, material pricing, and social media and email outreach. The role coordinates clients, technicians, estimators, and management while adapting schedules to cancellations and staffing changes. Most work is remote, but a driver’s license and transportation are required.

Leads a 10–12-person Client Compensation team supporting financial advisors through service inquiries and compensation file processing. Oversees coaching, training, performance metrics, operational accuracy, process improvements, advisor commission workflows, audit controls, and cross-functional projects. Partners with business, compliance, finance, accounting, product, and risk teams to resolve escalations, improve workflows, mitigate risk, and enhance the advisor experience.

Provides Tier 1 technical support to internal users and managed-service vendors by phone and email. Troubleshoots network, hardware, software, connectivity, and device issues; performs installations, updates, account creation, onboarding configuration, and conference-room audio/video support. Maintains asset inventories, replaces computer components, tracks and escalates unresolved tickets, and ensures timely resolution while delivering bilingual English-Spanish customer service.

Manage the dealership office and administrative functions, including processing, generating, and presenting financial data and reports. The role requires strong organization, communication, attention to detail, customer service orientation, and collaborative teamwork in a fast-paced automotive environment.

Gastonia Nissan seeks an Office Manager to oversee accounting office and administrative functions. Responsibilities include processing, generating, and presenting financial data and reports while supporting a collaborative, customer-focused dealership environment. The role requires strong communication, organization, attention to detail, motivation, and experience managing office operations.

Manage front-office operations, executive support, company travel, accounts payable, vendor records, purchasing support, office supplies, maintenance coordination, licensing, meetings, events, and onboarding. The role requires strong Microsoft 365 skills, accounting and AP system experience, discretion with sensitive information, sound judgment, attention to detail, and the ability to manage competing priorities in a fast-paced construction and facilities services environment.

Designs and implements automated legal document templates and integrates Generative AI into legal workflows. Collaborates with attorneys and business stakeholders, audits and maintains templates, improves document processes, trains users, and supports responsible adoption of legal technology. Requires strong document automation experience, legal documentation knowledge, proofreading skills, confidentiality, and cross-functional communication. The role requires at least five years of document automation experience in a law firm or corporate legal environment.

Provides administrative support to stormwater engineering and erosion control teams. Responsibilities include processing permitting and close-out documents, releasing building permit holds, coordinating customer service requests, preparing regulatory correspondence, scheduling preconstruction meetings, maintaining case files, and managing records. The role requires strong organization, communication, customer service, Microsoft Office proficiency, and the ability to learn Accela permitting systems and department processes.

Analyzes complex operational challenges and converts them into scalable business solutions. Partners with stakeholders to define requirements, analyze processes and data, design and test workflow automations, troubleshoot technology issues, and lead small to medium improvement initiatives. Builds governed solutions using Microsoft Power Platform and 365 tools, coordinates with technology teams, documents processes, manages implementation and adoption, and identifies reusable patterns to improve capacity, risk management, and associate experience.

Provides first-level technical support for hardware, software, networks, enterprise applications, mobile devices, printers, and peripherals. Diagnoses and resolves issues, documents incidents, escalates complex problems, supports installations and patching, maintains IT asset records, assists with vendors and procurement, and follows IT governance, security, and compliance standards while delivering responsive customer service.