Top Customer Success & Experience Jobs in Birmingham, AL

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

Lead a team of Customer Success Managers to own renewals ARR, NDR, and expansion goals. Drive strategic account planning, identify at-risk accounts, coach for quota attainment, partner cross-functionally to improve retention and product fit, and present renewal performance to executive leadership and the board. Champion analytics and AI adoption to predict risk and personalize engagement while representing the organization externally.

The role involves managing customer success for onboarding and technical support while collaborating on product design and management based on customer feedback.

The Booking Specialist will research and book travel for clients, balancing budgets and catering trips to individual preferences while maintaining communication throughout the process.

The Customer Support Specialist will assist customers via phone and email, resolve inquiries, troubleshoot technical issues, and build strong relationships, advocating for customer needs while documenting interactions.

The Customer Success Associate will ensure customer satisfaction and retention, provide training, and collaborate with teams to enhance customer experiences.

The Customer Support Specialist ensures client onboarding and support, resolving issues, and providing product knowledge to enhance client satisfaction.

The Entry-Level Account Manager will manage healthcare client relationships, ensure satisfaction, and understand medical billing and credentialing processes.

Lead client engagement initiatives, guide participants in transformational programs, and develop long-term relationships to ensure client success.

The CRM Analyst SR will implement and optimize HubSpot solutions, manage CRM tools, design marketing campaigns, analyze performance metrics, and provide team training and support.