Top Customer Success & Experience Jobs in Birmingham, AL

Lead and scale Inspiren's end-to-end product support across hardware and software. Build contact center operations, implement monitoring/alerting, drive proactive issue detection, and deploy AI/automation. Translate operational insights into product improvements and develop a high-performing support organization aligned with company strategy.

Manage a portfolio of accounting and bookkeeping partners to drive retention and revenue growth. Use Salesforce to track health, forecast, and identify expansion opportunities. Lead business reviews and success planning, champion full platform adoption (payroll, online bill pay, analytics, AI), reduce churn through proactive retention strategies, and collaborate with Solutions Consultants and cross-functional teams. Travel regularly for industry events and on-site partner meetings.

Manage and grow strategic customer relationships post-implementation, create joint success plans, run executive business reviews and workshops, recommend workflow changes, and coordinate cross-functional teams to ensure customers realize value from Samsara's IoT platform.

Lead Americas partner success strategy and team, build executive partner relationships, drive partner activation and commercial readiness, align cross-functional stakeholders, develop partner business plans, and evolve the regional partner model to meet growth goals.

Provide post-implementation Dynamics 365 Business Central functional and technical services, triage and resolve client tickets, design/configure BC solutions and extensions, run onboarding assessments, document knowledgebase articles, support account management and marketing efforts, and monitor emerging Microsoft/Business Central technologies.

The GTM Engineer II will manage strategic customer relationships, drive adoption and revenue growth, and advise executives on GTM strategy while navigating complex organizations.

Manage a portfolio of Superhuman Docs accounts to drive adoption, retention, and expansion. Act as a trusted advisor, run account reviews, build feedback loops to inform product roadmap, design change management and enablement programs, and collaborate cross-functionally to deliver customer value and identify upsell opportunities.

Lead creation and operationalization of CX standards, governance, and operating systems to ensure consistent, measurable customer-centric decision-making. Partner cross-functionally to embed customer outcomes into planning, OKRs, and execution, design immersion programs, track adoption and effectiveness, and drive executive visibility and accountability.

Serve as the primary post-sale technical liaison to ensure customer satisfaction, troubleshoot escalated technical issues with product and engineering, drive onboarding and training, conduct technical QBRs to identify upsell opportunities, advocate customer needs to product teams, and deliver technical enablement including presentations. Travel ~25% and present to groups.

Lead and scale a digital-first Nurture customer success segment: define coverage and engagement models, build telemetry-driven automated playbooks, manage lifecycle communications, partner cross-functionally, and own metrics like renewal rate, NRR, and consumption growth while leading a team of digital CSMs.