Top Customer Success & Experience Jobs in Birmingham, AL

Lead and scale Recast's Customer Enablement Program: design curriculum, deliver trainings and webinars, build enablement content libraries, deploy enablement platform, and collaborate with Customer Success, Support, and Product to improve product adoption and resolve recurring customer issues.

Lead multiple Operations Managers to execute accurate, compliant, high-volume money movements. Translate strategy into operational plans, drive SLAs/KPIs, manage risk and controls, mentor leaders, partner cross-functionally (Product, Engineering, Data, Legal, Sales), conduct root-cause analyses, and scale process automation to improve customer experience and operational efficiency.

Serve as a trusted technical advisor for enterprise accounts, aligning IT strategy with business outcomes. Lead executive engagements, architecture reviews, risk mitigation, adoption programs, and technical sales support to drive revenue, cloud modernization, cybersecurity, AI, data, and infrastructure initiatives.

Owns post-sale relationships for enterprise customers, leading onboarding, driving adoption and renewals, coordinating cross-functional teams, identifying risk, and translating customer feedback into product and commercial outcomes.

Own post-sales relationships for a portfolio of SaaS accounts, drive adoption and outcomes with technical sponsors, run and scale onboarding and lifecycle events, produce reusable enablement content, represent customers to Engineering and Product, and partner regionally to grow the business while keeping current on Honeycomb products.

Lead strategic relationships with FedRAMP federal accounts, guiding onboarding, adoption, renewals, and expansion. Act as trusted advisor on Magnet products and FedRAMP controls, coordinate cross-functional teams, run executive business reviews, mitigate risk, and drive measurable customer outcomes and advocacy.

Serve as primary client contact for employer partners, managing a portfolio to drive satisfaction, retention, and expansion. Advocate client needs internally, lead renewals and upsell initiatives, mentor junior team members, coordinate cross-functional engagement programs, leverage data to report on KPIs, and support strategic product and client initiatives. Occasional travel (~15%) required.

Guide customers through implementation and adoption of Daxko products, own small-to-mid implementation projects, configure solutions, recommend best practices, deliver training and coaching, support post-launch adoption, manage multiple projects, and collaborate cross-functionally to ensure customer value.

Lead onboarding for 15+ new marine clients monthly, import and organize client data, troubleshoot complex SaaS/product and financial issues, manage customer expectations, respond via phone/email, and record work in Salesforce, Rocketlane, and Jira.

Own a portfolio of strategic B2B SaaS accounts in the Courts vertical, drive retention and expansion, manage account health in CRM, run QBRs and success plans, surface customer feedback to Product, and collaborate with Sales, Support, and Implementation.