Top Customer Success & Experience Jobs in Birmingham, AL

Provides technical account management for public-sector customers adopting and operationalizing the Wiz cloud-security platform. Serves as a trusted technical advisor, guides federal cloud deployments, resolves complex architectural and operational challenges, develops measurable success plans, and translates cybersecurity mandates into deployment strategies. The role supports FedRAMP, ATO, continuous monitoring, and government-specific requirements while coordinating with Product, Engineering, Sales, and Support. It also mentors TAMs and advocates for public-sector platform enhancements.

Build repeatable AI product packages that drive customer adoption from initial use to team-wide deployment. Partner with Product, Engineering, and Customer Success to solve technical blockers, translate customer needs into use cases, support Motion’s internal marketing team, and help influencers adopt Runneth. The role combines customer relationship management, marketing knowledge, hands-on AI building, technical problem-solving, and evolving customer success ownership.

Manages dealership client success by driving adoption and utilization of CDK products, increasing customer value, reducing churn, and identifying revenue opportunities with Sales. Provides product guidance, training strategies, risk mitigation, reporting, presentations, and support resource direction. Maintains dealership relationships, retains at-risk clients, documents engagements in Totango, and travels up to 50% while driving up to 25%.

Leads managers and enterprise client relationships to drive retention, expansion, satisfaction, and successful adoption of a retirement savings platform. Responsibilities include coaching teams, monitoring KPIs, resolving escalations, collaborating cross-functionally, implementing account-management processes, developing client success plans, and improving operational systems. The role requires strong people leadership, analytical problem-solving, SaaS account management, client advocacy, and experience with CRM or customer success platforms.

The Senior Customer Experience Manager defines, governs, and measures the end-to-end customer experience. The role leads quantitative and qualitative research, coaches internal and external resources, analyzes complex customer and business data, influences stakeholders, and applies insights to strategic and operational challenges. Success requires strong marketing research experience, customer experience measurement expertise, analytical ability, business influence, and proficiency with Excel, PowerPoint, and Power BI. Healthcare and SaaS experience are preferred.

Own post-sale success for public sector cybersecurity customers from onboarding through renewal. Manage multi-phase implementations, milestones, risks, compliance, stakeholder reporting, and contractual deliverables while coordinating agencies, systems integrators, resellers, and internal teams. Serve as the technical account lead, drive platform adoption, monitor customer outcomes, resolve issues, conduct government-focused business reviews, and identify renewal and expansion opportunities.

Administer and configure Gainsight to optimize customer lifecycle management, map digital customer journeys, create automations, dashboards and surveys, derive data-driven insights, and train stakeholders on Gainsight best practices.

Provides enterprise platform support for USAA by managing customer tickets, performing technical triage, coordinating escalations, communicating resolutions, and delivering root cause analyses. Coordinates cross-functional projects, deployments, releases, patches, and post-deployment monitoring. Builds client relationships, manages expectations, documents plans and decisions, and advocates for customer needs while balancing support, technical, and project coordination responsibilities.

Support developers and businesses using the PlanetScale database platform by troubleshooting production issues across applications, databases, infrastructure, and product behavior. The role involves resolving tickets and technical questions, explaining queries and workflows, creating documentation and playbooks, identifying recurring customer friction, and partnering with Engineering on product improvements and scalable support processes.

Own end-to-end implementation and post-sale success for 2–3 enterprise SaaS accounts. Configure workflows, lead discovery, change management, training, adoption, account health, renewals, and expansion. Build scalable implementation playbooks, templates, and documentation while partnering with Product and Engineering on customer feedback and adoption blockers. The role is remote or hybrid in the Bay Area and requires approximately 10–15% travel to customer sites.