About Gaya
Gaya is a browser extension built for independent insurance agencies. It eliminates the manual data re-entry that slows teams down every day, letting agents move information across carrier portals, AMS systems, and raters without retyping anything. Our customers save real time on every quote. We're growing, and we need someone who can make sure every new customer actually feels that.
What you'll do
You pick up right after the sale closes. Your job is to take a new customer from signed to confident, and make sure they reach the point where Gaya is a real part of how they work.
Here's what that looks like day to day:
Review notes from the sales call so you show up to every session already knowing the client's systems and workflow
Run the initial onboarding call, walk through how Gaya works, and get the client hands-on with it on their own machine during the call
Answer questions in real time and flag any bugs or issues to the product team with clear context
Schedule follow-up check-in calls in the days after onboarding to make sure they're using the tool and keeping up the habit
Build a real relationship with each client so they feel supported, not just sold to
What success looks like
Your north star is activation. That means every client you onboard reaches the point where they're using Gaya on their own, seeing the time savings, and don't need you holding their hand to do it.
What we're looking for
Strong communication skills, both on calls and in writing
You're patient, organized, and good at reading people
You can explain a technical product clearly without overcomplicating it
You follow up without being reminded
Experience in insurance, SaaS onboarding, or customer success is a plus but not required
Familiarity with tools like carrier portals, AMS systems, or agency workflows is a real advantage
Previously a producer or an account manager at an independent insurance agency is a big plus!
Why this role matters
Retention starts at onboarding. The clients who get activated early stay long-term. This role sits at the center of that, and it directly shapes how customers experience Gaya after the sale.
Skills Required
- Strong verbal and written communication skills
- Patient, organized, and good at reading people
- Ability to explain a technical product clearly without overcomplicating it
- Self-motivated follow-up and task ownership
- Experience in insurance, SaaS onboarding, or customer success
- Familiarity with carrier portals, AMS systems, or agency workflows
- Previous experience as a producer or account manager at an independent insurance agency
What We Do
Gaya Technologies Inc is a Bay Area-based technology company specializing in redefining insurance broker workflows. The company provides an AI-powered automation tool, featuring an intelligent clipboard that allows insurance agents to capture data and automatically fill carrier portals. This eliminates tedious manual data entry, significantly increasing the speed and accuracy of the quoting process for commercial and personal insurance lines.
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