Top Customer Success & Experience Jobs in Baltimore, MD

The Product Experience Specialist will provide user support, troubleshoot issues, capture insights, and improve the support process while advocating for users.

Serve as trusted advisor to small-business clients, driving retention, expansion, and measurable EHS/compliance improvements by developing strategies, building relationships, coordinating cross-functional teams, and mastering HSI solutions to meet revenue and satisfaction targets.

As a Client Success Manager - Mid Market at Hinge Health, you'll manage client relationships, drive product adoption, and ensure client retention through strategic communication and data-driven insights.

The Account Manager III manages customer relationships, sales objectives, and supports new account setups while guiding other managers in strategy development.

As a Partner Success Manager, you will onboard and retain partners, build strong relationships, surface feedback, and enhance product usage. You are expected to excel in operational excellence and possess high emotional intelligence, driving positive outcomes for partners.

As Director of Solutions Advisory, you will lead and mentor a team of solution advisors, driving innovation and strategic solutions in contract lifecycle management while supporting sales and ensuring customer satisfaction.

Provide day-to-day customer support via chat and email, review and manage the design queue, troubleshoot issues, maintain client communication, and collaborate with colleagues. Work remotely during specified PST/MST hours; familiarity with solar design or construction is preferred.

The Customer Success Executive will engage with health plan clients, drive user adoption of AI solutions, align implementations, and enhance overall client satisfaction.

As a Solution Engineer at Eptura, you will guide enterprise prospects, demonstrate Eptura's platform, and collaborate with sales to drive strategic outcomes.

As a Solutions Engineer, you will help integrate NexHealth's Synchronizer API, providing technical support, guidance, and resources to ensure successful customer implementations and optimal use of the platform.