Scanifly

Customer Success Support

Posted 12 Hours Ago

Hiring Remotely in US

Remote

20-20 Hourly

Entry level

3D Printing • Software

The Role

Provide day-to-day customer support via chat and email, review and manage the design queue, troubleshoot issues, maintain client communication, and collaborate with colleagues. Work remotely during specified PST/MST hours; familiarity with solar design or construction is preferred.

Summary Generated by Built In

WHAT WE ARE LOOKING FOR

Must be located in MST or PST
Able to work 2-6pm PST Mon-Fri
Familiarity with solar design and installation preferred, roofing and construction considered
Ability to communicate effectively with clients
Participate in day to day Customer Success support initiatives

WHAT YOU WILL DO

Day to day support on software chat and email
Conduct daily reviews of the design queue, ensuring a smooth process
Troubleshoot issues while maintaining client communication and collaboration with colleagues

WHO YOU ARE

Self-starter
Resilient
Accountable
Optimist
Has a desire to innovate and find solutions

WHY WORK FOR US

Relentless collaboration with your team and colleagues
People first culture
100% remote
$20 per hour, paid semi-monthly

WHO WE ARE

Scanifly is a mission-driven company driving the clean energy transition through the cutting edge technologies of reality capture 3D modeling, cloud computing and AI. Our platform empowers contractors globally to sell, survey, engineer, install and operate home electrification projects with greater accuracy, efficiency and worker safety. We are motivated by the opportunity to transform how energy projects are developed, by the larger impact this will have on the environment, and in support of a more resilient and independent energy system. We are looking for individuals who thrive in a fast-paced environment, approach their craft with passion, proactiveness, and a team-first attitude. Let’s build something that matters!

Scanifly is an equal opportunity employer. We expect all employees to maintain an inclusive environment, free from discrimination and harassment. We expect all employees to lead with empathy, respect and kindness. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

Skills Required

Located in MST or PST
Available to work 2-6pm PST Monday-Friday
Familiarity with solar design and installation; roofing and construction considered
Ability to communicate effectively with clients
Self-starter
Resilient
Accountable
Optimist
Desire to innovate and find solutions

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The Company

HQ: Hightstown, NJ

36 Employees

Year Founded: 2015

What We Do

Scanifly's drone-based 3D modeling software automates and centralizes the manual day-to-day tasks in your solar workflow. Now you can sell, survey, design and install projects with near perfect accuracy, greater speed and enhanced safety, while lowering soft costs throughout the process.