Top Customer Success & Experience Jobs in Baltimore, MD

Boeing is seeking a Technical Writer to develop and maintain technical documentation for various projects, requiring technical writing expertise and collaboration with engineers.

As a Senior Associate in Sales Operations at PwC, you will analyze customer-related strategies, mentor others, and utilize PwC methodologies to enhance customer experiences and business growth for retail clients.

The Account Manager will manage existing SaaS customer relationships, drive product adoption, renewals, and identify expansion opportunities, ensuring customer satisfaction and revenue growth.

The Customer Success Associate manages 90+ commercial accounts, leveraging automation and data to ensure customer health, drive engagement, and handle renewals.

The Escalation Manager handles high-impact technical escalations, collaborating with internal teams and customers to drive issue resolution and maintain clear communication.

The Escalation Manager coordinates resolution of critical technical issues within a global team, working with Engineering, Services, and customers. Responsibilities include managing escalations, communication with stakeholders, and driving issue resolution with a focus on customer satisfaction and continuous improvement.

The Lead Technical Support Engineer will serve as a trusted advisor to customers, addressing mobile SDK application issues, providing solutions, and ensuring customer success with HERE's products.

As a Campus Growth Ambassador, you'll build awareness for Posh on campus and engage with students to foster community connections. Ideal candidates should be proactive and immersed in campus culture.

The Support Specialist will handle customer inquiries, triage issues, maintain high service levels, and collaborate with teams to enhance customer experience.

As a Technical Account Manager at mabl, you will manage relationships with enterprise customers, guide their use of mabl's testing platform, troubleshoot implementation issues, and advocate for their success internally.

The Senior Solutions Engineer will lead pre-sales technical calls, assist with onboarding and integration, and provide technical support to customers while managing product feedback.