Top Customer Success & Experience Jobs in Baltimore, MD

As a Customer Success Manager at PagerDuty, you will manage customer relationships, drive retention, and ensure successful adoption of PagerDuty's services while collaborating with internal teams to enhance customer satisfaction.

The Senior Associate will lead customer transformation projects, enhance client relationships, mentor junior staff, and implement omnichannel strategies to improve customer service effectiveness.

The Retail Quality Assurance Specialist ensures compliance with food safety standards through audits, training, and regulatory liaison, while supporting continuous improvement and customer satisfaction.

Boeing is seeking a Technical Writer to develop and maintain technical documentation for various projects, requiring technical writing expertise and collaboration with engineers.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

As a Senior AI Controls Solutions Engineer, you'll operationalize Phaidra's AI solutions for enterprise data center customers, collaborating with teams to model facilities and define product requirements, applying deep knowledge of control systems and AI technologies.

The Sales Operations Manager will support Enterprise Account Executives, refine sales processes, enhance team effectiveness, and implement strategies for improved revenue and profitability.

Manage the Resident Consultant team to enhance and scale services, ensuring customer success and value realization for enterprise clients, while leading and developing talent.

The Manager of Technical Account Management will lead a team of TAMs, ensuring exceptional support while driving customer success through data-driven decisions and process optimization.

As an Implementation Manager for Payroll & Benefits, you'll manage implementations for clients, ensuring smooth onboarding and optimal system setup while providing expert guidance on payroll and benefits processes.

The Director of Customer Success leads enterprise bank and credit union accounts, focusing on customer relationship management, growth, and satisfaction while mentoring a team and collaborating with Product and Engineering.

Manage technical onboarding for new Mission Cloud customers, handling requirements, project managing, and ensuring quality experience across teams.

As an Associate Technical Onboarding Manager, you will manage the onboarding process for new customers, gather technical requirements, and ensure quality customer experience through project management.