Top Customer Success & Experience Jobs in Baltimore, MD

Owns retention, financial performance, and growth for strategic partners. Serves as the primary relationship owner, coordinates product, data, operations, and finance teams, leads reporting and business reviews, resolves escalations, drives adoption, and builds executive-level trust. Requires strong financial acumen, data storytelling, communication, follow-through, and experience managing complex B2B accounts. The role is office-first with approximately 5–10% travel.

Partners with auto dealer sales teams to support Navigator Platform sales, onboarding, adoption, retention, training, troubleshooting, and ROI discussions. Develops market strategies, improves processes, enables customers, and builds stakeholder relationships through frequent dealership visits. The role requires strong sales, analytical, communication, relationship management, and customer enablement skills, with travel up to 50%.

Provides strategic technical account support for Federal customers in classified environments. Serves as the primary customer-facing delivery lead, manages escalations, coordinates technical and business teams, develops account plans, reviews service health, mitigates risks, and recommends operational improvements. Advises customers and sales teams on complex infrastructure support solutions while mentoring team members and leading mission-critical service delivery.

Own post-sale technical relationships for public sector customers, driving onboarding, adoption, optimization, integrations, renewals, and expansion. Lead product demonstrations, solve technical issues, maintain account documentation, understand customer environments, and provide feedback to product and engineering teams. The field-based role involves some travel and requires software pre- or post-sales experience, technical knowledge, customer orientation, and familiarity with performance monitoring tools.

Serve as a strategic advisor to physician and healthcare practice owners on accounting, tax, financial performance, profitability, compensation, cash flow, and operational strategy. Build executive client relationships, mentor internal teams, support growth and scalable advisory processes, and participate in business development and proposals.

Manage high-volume inbound and outbound customer engagements for SMB accounts, leading consultative retention, contract, pricing, and objection-handling conversations. Diagnose customer needs, use account data to drive decisions, document interactions accurately, and collaborate with Sales, Support, Product, and Finance. The role focuses on customer outcomes, retention, platform adoption, escalation support, and surfacing customer and competitive insights.

Advise customers, prospects, and internal teams on best-practice use of LogicMonitor’s observability platform. Remove technical barriers, provide enablement and training, translate customer needs into product and engineering priorities, develop reusable tools and frameworks, and support sales, customer success, professional services, and product teams. The role requires deep IT infrastructure, cloud, virtualization, networking, databases, APIs, troubleshooting, technical writing, and presentation expertise.

Lead and scale Customer Success for Webflow’s Source AI platform. Manage strategic enterprise accounts, drive renewals and expansion, guide AI agents from pilot to production, define customer outcomes and ROI, and build playbooks, health metrics, enablement, and AI-powered workflows. Hire and coach the growing team while partnering with Sales, Solutions Architects, and Forward Deployed Engineers to improve adoption, retention, and customer value.

Manage strategic enterprise accounts in the fuel and convenience-store industries, guiding onboarding, retention, growth, and expansion. Build account plans, conduct performance reviews, interpret data, create reports and case studies, monitor account health, address churn risks, and identify expansion opportunities. Partner with analytics, product, marketing, and operations teams while maintaining relationships with senior client stakeholders. The role includes up to 20% travel.

Own strategic enterprise B2B SaaS accounts, driving adoption, retention, renewals, expansion, and net revenue retention. Build executive relationships, develop success and account plans, identify upsell opportunities, manage customer health and risks, coordinate cross-functional support, lead account reviews, and deliver training and best practices. The role also mentors team members and requires strategic communication with complex stakeholders.