Top Customer Success & Experience Jobs in Baltimore, MD

Reposted 3 Days AgoSaved
Hybrid
22 Locations
77K-202K Annually
Senior level
77K-202K Annually
Senior level
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
The Senior Associate will lead customer transformation projects, enhance client relationships, mentor junior staff, and implement omnichannel strategies to improve customer service effectiveness.
Top Skills: AIAutomationCcaasContact Center Technologies
Reposted 8 Days AgoSaved
In-Office
Columbia, MD, USA
73K-109K Annually
Junior
73K-109K Annually
Junior
AdTech • eCommerce • Food • Marketing Tech • Retail
The Retail Quality Assurance Specialist ensures compliance with food safety standards through audits, training, and regulatory liaison, while supporting continuous improvement and customer satisfaction.
Top Skills: ExcelFood Safety StandardsMs WordPowerPoint
Reposted 20 Days AgoSaved
In-Office
Annapolis Junction, MD, USA
97K-114K Annually
Senior level
97K-114K Annually
Senior level
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Boeing is seeking a Technical Writer to develop and maintain technical documentation for various projects, requiring technical writing expertise and collaboration with engineers.
Top Skills: LatexMarkdownMS OfficeVisioWiki Markup Languages
30 Minutes AgoSaved
Easy Apply
Remote
US
Easy Apply
103K-175K Annually
Senior level
103K-175K Annually
Senior level
Cloud • Security • Software • Cybersecurity • Automation
Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.
Top Skills: Ci/CdContinuous DeploymentContinuous IntegrationDevsecopsGitGitlab
38 Minutes AgoSaved
Remote or Hybrid
USA
165K-235K Annually
Senior level
165K-235K Annually
Senior level
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Lead and manage a team of Customer Value Architects to drive customer onboarding, Falcon Flex adoption, value realization, renewals and expansion. Partner with sales and cross-functional teams to deliver ROI analyses, executive business reviews, adoption roadmaps, forecasting, CRM documentation, and minimize churn while hitting quarterly revenue targets.
Top Skills: CRMFalcon FlexMarketing Software
2 Hours AgoSaved
Remote
USA
110K-140K Annually
Senior level
110K-140K Annually
Senior level
Healthtech
Manage end-to-end onboarding and implementation for strategic accounts, including data feed and integration configuration. Serve as primary customer contact, drive adoption through reporting and analytics, deliver business reviews, manage revenue and strategic initiatives for a book of business, advocate customer needs to product, and collaborate cross-functionally to optimize processes and scale the Customer Success organization.
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Reposted 22 Hours AgoSaved
Easy Apply
Remote
United States
Easy Apply
175K-185K Annually
Senior level
175K-185K Annually
Senior level
Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.
Top Skills: CrmsData PipelinesMarketing Automation ToolsRest ApisSales Automation ToolsZapier
Reposted 22 Hours AgoSaved
Remote
United States
119K-193K Annually
Senior level
119K-193K Annually
Senior level
Artificial Intelligence
As a Senior AI Controls Solutions Engineer, you'll operationalize Phaidra's AI solutions for enterprise data center customers, collaborating with teams to model facilities and define product requirements, applying deep knowledge of control systems and AI technologies.
Top Skills: AIBacnetData Center Cooling ControlHvacModbusPlcPythonReinforcement Learning
Reposted 22 Hours AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
95K-128K Annually
Senior level
95K-128K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Sales Operations Manager will support Enterprise Account Executives, refine sales processes, enhance team effectiveness, and implement strategies for improved revenue and profitability.
Top Skills: Salesforce
Reposted 22 Hours AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
143K-230K Annually
Senior level
143K-230K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.
Top Skills: Ai/AutomationGainsightSaaS
Reposted 22 Hours AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
86K-116K Annually
Senior level
86K-116K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Manager of Technical Account Management will lead a team of TAMs, ensuring exceptional support while driving customer success through data-driven decisions and process optimization.
Top Skills: APIsGainsightIotSalesforceScripting LanguagesSQLTableauZendesk
Reposted 22 Hours AgoSaved
Remote or Hybrid
United States
110K-120K Annually
Mid level
110K-120K Annually
Mid level
HR Tech • Information Technology • Professional Services • Sales • Software
As an Implementation Manager for Payroll & Benefits, you'll manage implementations for clients, ensuring smooth onboarding and optimal system setup while providing expert guidance on payroll and benefits processes.
Top Skills: APIsAsanaBenefits Administration SystemsIntegrationsPayroll SystemsSlackZendesk
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