Top Customer Success & Experience Jobs in Baltimore, MD

The Senior Associate will lead customer transformation projects, enhance client relationships, mentor junior staff, and implement omnichannel strategies to improve customer service effectiveness.

The Retail Quality Assurance Specialist ensures compliance with food safety standards through audits, training, and regulatory liaison, while supporting continuous improvement and customer satisfaction.

Boeing is seeking a Technical Writer to develop and maintain technical documentation for various projects, requiring technical writing expertise and collaboration with engineers.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Lead and manage a team of Customer Value Architects to drive customer onboarding, Falcon Flex adoption, value realization, renewals and expansion. Partner with sales and cross-functional teams to deliver ROI analyses, executive business reviews, adoption roadmaps, forecasting, CRM documentation, and minimize churn while hitting quarterly revenue targets.

Manage end-to-end onboarding and implementation for strategic accounts, including data feed and integration configuration. Serve as primary customer contact, drive adoption through reporting and analytics, deliver business reviews, manage revenue and strategic initiatives for a book of business, advocate customer needs to product, and collaborate cross-functionally to optimize processes and scale the Customer Success organization.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

As a Senior AI Controls Solutions Engineer, you'll operationalize Phaidra's AI solutions for enterprise data center customers, collaborating with teams to model facilities and define product requirements, applying deep knowledge of control systems and AI technologies.

The Sales Operations Manager will support Enterprise Account Executives, refine sales processes, enhance team effectiveness, and implement strategies for improved revenue and profitability.

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

The Manager of Technical Account Management will lead a team of TAMs, ensuring exceptional support while driving customer success through data-driven decisions and process optimization.

As an Implementation Manager for Payroll & Benefits, you'll manage implementations for clients, ensuring smooth onboarding and optimal system setup while providing expert guidance on payroll and benefits processes.