Top Customer Success & Experience Jobs in Baltimore, MD

Owns retention, financial performance, and growth for strategic partners. Serves as the primary relationship owner, coordinates product, data, operations, and finance teams, leads reporting and business reviews, resolves escalations, drives adoption, and builds executive-level trust. Requires strong financial acumen, data storytelling, communication, follow-through, and experience managing complex B2B accounts. The role is office-first with approximately 5–10% travel.

Partners with auto dealer sales teams to support Navigator Platform sales, onboarding, adoption, retention, training, troubleshooting, and ROI discussions. Develops market strategies, improves processes, enables customers, and builds stakeholder relationships through frequent dealership visits. The role requires strong sales, analytical, communication, relationship management, and customer enablement skills, with travel up to 50%.

Provides strategic technical account support for Federal customers in classified environments. Serves as the primary customer-facing delivery lead, manages escalations, coordinates technical and business teams, develops account plans, reviews service health, mitigates risks, and recommends operational improvements. Advises customers and sales teams on complex infrastructure support solutions while mentoring team members and leading mission-critical service delivery.

Own post-sale technical relationships for public sector customers, driving onboarding, adoption, optimization, integrations, renewals, and expansion. Lead product demonstrations, solve technical issues, maintain account documentation, understand customer environments, and provide feedback to product and engineering teams. The field-based role involves some travel and requires software pre- or post-sales experience, technical knowledge, customer orientation, and familiarity with performance monitoring tools.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Provides remote technical customer support for Xtime and Cox Automotive products through phone, email, and chat. Resolves routine product and application issues, documents cases in CRM systems, trains and coaches customers, coordinates with internal teams, and follows up through resolution while meeting quality standards.

Provides post-sales technical guidance to customers adopting GitLab. Responsibilities include advising on implementation, architecture, DevSecOps workflows, source code management, CI/CD, and Agile Planning; delivering webinars, labs, office hours, workshops, and demos; creating reusable enablement content; and partnering with Customer Success Managers, Account Executives, and Renewals Managers to drive customer outcomes.

Manage enterprise customer implementations of Samsara’s IoT solutions, creating launch plans, tracking adoption and account health, delivering training, demonstrating technology, and resolving deployment obstacles. The role partners with Sales, Support, Sales Engineering, and Product while guiding executives and end users through successful system adoption. It is remote, serves U.S.-based customers, and requires up to 25% travel.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Serve as a strategic advisor to physician and healthcare practice owners on accounting, tax, financial performance, profitability, compensation, cash flow, and operational strategy. Build executive client relationships, mentor internal teams, support growth and scalable advisory processes, and participate in business development and proposals.