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Top Customer Success & Experience Jobs in Baltimore, MD
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Boeing is seeking a Technical Writer to develop and maintain technical documentation for various projects, requiring technical writing expertise and collaboration with engineers.
Top Skills:
LatexMarkdownMS OfficeVisioWiki Markup Languages
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
As a Senior Associate in Sales Operations at PwC, you will analyze customer-related strategies, mentor others, and utilize PwC methodologies to enhance customer experiences and business growth for retail clients.
Top Skills:
Ms Powerpoint
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
The Account Manager is responsible for managing a portfolio of SaaS customers, driving renewals, product adoption, and strategic expansion opportunities while monitoring customer health and collaborating with cross-functional teams.
Top Skills:
GainsightLookerSalesforceTableau
Consumer Web • Digital Media • eCommerce • Information Technology • Sports
The Client Success Rep ensures customer satisfaction by addressing technical inquiries, resolving client issues, and suggesting software enhancements. Responsibilities include maintaining customer documentation and collaborating with team members for issue resolution.
Top Skills:
Google Merchant CenterGoogle ShoppingGoogle Suites
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Engagement Services Manager is responsible for implementing services, engaging with customers, defining project scopes, and ensuring successful service integrations while meeting revenue quotas.
Top Skills:
Salesforce
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage the Resident Consultant team to enhance and scale services, ensuring customer success and value realization for enterprise clients, while leading and developing talent.
Top Skills:
Enterprise SaasGainsight
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Lead Customer Success Operations to scale systems, processes, and policies. Partner with senior CS leaders, run cross-functional projects, prioritize CS requests, enhance automation with Rev Tech, manage UAT and communications, and lead a high-performing CS Ops team to drive retention, expansion, and efficient post-sales operations.
Top Skills:
GainsightSalesforce
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Cloud • Fintech • Food • Information Technology • Software • Hospitality
Manage and develop the Business Development team at Toast, focusing on hiring, coaching, achieving quotas, and driving revenue. Collaborate with cross-functional teams to ensure alignment and success in new retail verticals.
Top Skills:
Salesforce
Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
As a Partner Success Engineer at Deepgram, you will drive partner engagement, manage technical enablement, and ensure successful integration of AI solutions, while continuously optimizing workflows and fostering collaboration across teams.
Top Skills:
AIAPIsCloud InfrastructureMlPythonTypescript
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Cloud • Information Technology • Security • Software • Cybersecurity
Lead a team of product specialists, focusing on technical sales strategy in alignment with enterprise client needs, while fostering relationships and refining processes for operational excellence.
Top Skills:
DlpEnd-User MonitoringFirewallsNetwork Security TechnologiesProxiesRoutingRouting ProtocolsSd-WanSsl/IpsecSwgVpns
HR Tech • Information Technology • Professional Services • Sales • Software
The Customer Experience Engineer will manage payroll workflows, troubleshoot issues, and enhance payroll systems using their payroll expertise and technical skills.
Top Skills:
AdpAPIsGustoHrisPaylocityPayroll SystemsWorkday
Reposted 12 Hours AgoSaved
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AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
The Senior Client Success Manager will manage client relationships, ensure campaign success, and support account growth in programmatic advertising.
Top Skills:
DspsExcelMS OfficePowerPointProgrammatic Advertising
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
The Client Experience Operations Manager oversees media project operations, manages project timelines, implements tracking tags, and ensures accurate attribution and tracking across marketing channels.
Top Skills:
Adobe AnalyticsCustomer Journey AttributionDigital Tagging FrameworksGoogle AnalyticsGoogle Campaign Manager 360Marketing Attribution ToolsThe Trade Desk
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