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Top Customer Success & Experience Jobs in Baltimore, MD
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Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
As a Customer Success Manager at PagerDuty, you will manage customer relationships, drive retention, and ensure successful adoption of PagerDuty's services while collaborating with internal teams to enhance customer satisfaction.
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
The Senior Associate will lead customer transformation projects, enhance client relationships, mentor junior staff, and implement omnichannel strategies to improve customer service effectiveness.
Top Skills:
AIAutomationCcaasContact Center Technologies
AdTech • eCommerce • Food • Marketing Tech • Retail
The Retail Quality Assurance Specialist ensures compliance with food safety standards through audits, training, and regulatory liaison, while supporting continuous improvement and customer satisfaction.
Top Skills:
ExcelFood Safety StandardsMs WordPowerPoint
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Boeing is seeking a Technical Writer to develop and maintain technical documentation for various projects, requiring technical writing expertise and collaboration with engineers.
Top Skills:
LatexMarkdownMS OfficeVisioWiki Markup Languages
Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.
Top Skills:
CrmsData PipelinesMarketing Automation ToolsRest ApisSales Automation ToolsZapier
Artificial Intelligence
As a Senior AI Controls Solutions Engineer, you'll operationalize Phaidra's AI solutions for enterprise data center customers, collaborating with teams to model facilities and define product requirements, applying deep knowledge of control systems and AI technologies.
Top Skills:
AIBacnetData Center Cooling ControlHvacModbusPlcPythonReinforcement Learning
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Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Sales Operations Manager will support Enterprise Account Executives, refine sales processes, enhance team effectiveness, and implement strategies for improved revenue and profitability.
Top Skills:
Salesforce
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage the Resident Consultant team to enhance and scale services, ensuring customer success and value realization for enterprise clients, while leading and developing talent.
Top Skills:
Enterprise SaasGainsight
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Manager of Technical Account Management will lead a team of TAMs, ensuring exceptional support while driving customer success through data-driven decisions and process optimization.
Top Skills:
APIsGainsightIotSalesforceScripting LanguagesSQLTableauZendesk
HR Tech • Information Technology • Professional Services • Sales • Software
As an Implementation Manager for Payroll & Benefits, you'll manage implementations for clients, ensuring smooth onboarding and optimal system setup while providing expert guidance on payroll and benefits processes.
Top Skills:
APIsAsanaBenefits Administration SystemsIntegrationsPayroll SystemsSlackZendesk
Enterprise Web • Fintech • Payments • Software • Financial Services
The Director of Customer Success leads enterprise bank and credit union accounts, focusing on customer relationship management, growth, and satisfaction while mentoring a team and collaborating with Product and Engineering.
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Consulting • Generative AI • Big Data Analytics
Manage technical onboarding for new Mission Cloud customers, handling requirements, project managing, and ensuring quality experience across teams.
Top Skills:
Aws Cloud TechnologiesProject Management
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Consulting • Generative AI • Big Data Analytics
As an Associate Technical Onboarding Manager, you will manage the onboarding process for new customers, gather technical requirements, and ensure quality customer experience through project management.
Top Skills:
Artificial IntelligenceAws Cloud Technologies
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