Top Customer Success & Experience Jobs in Baltimore, MD

As a Partner Engagement Manager, you will manage customer relationships, expand product usage, communicate user needs, support exercises, and drive customer engagement, all while possessing extensive military experience and a Top Secret clearance.

The Enterprise Solutions Engineer will lead technical discussions, assist customers with product deployments, overcome objections, and educate stakeholders in Fortune 500 companies.

Lead CCaaS workstreams by managing entire delivery lifecycle, client partnerships, and cross-functional teams to ensure operational excellence and project success.

The Associate Personal Banker will provide exceptional customer service, assist with account openings, and offer suitable banking products while building strong customer relationships.

The Technical Customer Care Specialist I provides product usage support and technical assistance to customers, maintains knowledge of Dealertrack products, logs customer interactions, and meets service level agreements for ticket processing.

The Senior Manager, Business Development will build and maintain sales pipelines, partner with clients on marketing campaigns, and collaborate with internal teams for product delivery.

The Tier 1 Initial Support Analyst provides IT support for end-user devices, remote access troubleshooting, and incident categorization in ITSM platforms.

The Partner Manager will develop strategies for growing the reseller ecosystem, build relationships with partners, and work cross-functionally to drive mutual growth and success.

The Growth Lead role focuses on developing paid search strategies to enhance client acquisition, optimizing campaigns, and collaborating with product teams to improve user experience and data infrastructure.

As a Client Experience Associate, you will assist clients seeking disability benefits or insurance compensation by understanding their needs, guiding them through processes, and providing support, all while using tools like Salesforce.

As a Client Experience Specialist, you will assist clients in navigating disability benefits and insurance compensation processes by providing support and guidance over the phone, measuring your impact on client satisfaction.

The Compensation Analyst will support customers in using Compa's platform, including data mapping, customer education, and insights generation, focusing on compensation strategies.