Top Customer Success & Experience Jobs in Baltimore, MD

Owns retention, financial performance, and growth for strategic partners. Serves as the primary relationship owner, coordinates product, data, operations, and finance teams, leads reporting and business reviews, resolves escalations, drives adoption, and builds executive-level trust. Requires strong financial acumen, data storytelling, communication, follow-through, and experience managing complex B2B accounts. The role is office-first with approximately 5–10% travel.

Partners with auto dealer sales teams to support Navigator Platform sales, onboarding, adoption, retention, training, troubleshooting, and ROI discussions. Develops market strategies, improves processes, enables customers, and builds stakeholder relationships through frequent dealership visits. The role requires strong sales, analytical, communication, relationship management, and customer enablement skills, with travel up to 50%.

Provides strategic technical account support for Federal customers in classified environments. Serves as the primary customer-facing delivery lead, manages escalations, coordinates technical and business teams, develops account plans, reviews service health, mitigates risks, and recommends operational improvements. Advises customers and sales teams on complex infrastructure support solutions while mentoring team members and leading mission-critical service delivery.

Own post-sale technical relationships for public sector customers, driving onboarding, adoption, optimization, integrations, renewals, and expansion. Lead product demonstrations, solve technical issues, maintain account documentation, understand customer environments, and provide feedback to product and engineering teams. The field-based role involves some travel and requires software pre- or post-sales experience, technical knowledge, customer orientation, and familiarity with performance monitoring tools.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Leads a North America-based team of Customer Success Managers and Architects. Responsibilities include coaching and developing talent, managing staffing and hiring, strengthening executive customer relationships, supporting adoption and renewals, coordinating escalations, partnering cross-functionally, and improving customer success processes and tools.

Manage enterprise restaurant accounts from onboarding through long-term growth. Improve retention, educate clients using customized data-driven materials, identify expansion opportunities, mitigate churn risk, lead monthly business reviews, interpret account data, and collaborate with analytics, product, marketing, and operations teams to strengthen retailer relationships.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Manage technical customer relationships for US Federal Government accounts, driving adoption, value realization, renewals, and risk mitigation. Lead business reviews, support FedRAMP-regulated environments, educate customers on security platform capabilities, and troubleshoot networking and authentication issues. The role requires expertise in Zscaler technologies, cloud security, enterprise infrastructure, and federal compliance, along with US citizenship and eligibility for DoD/DoW Secret or Top Secret clearance.

Own post-launch success for a portfolio of travel management company partners and corporate accounts. Drive account migration, agent and traveler adoption, booking growth, partner health, QBRs, escalations, and expansion opportunities. Coordinate with Implementation, Support, Product, and Business Development teams while translating partner feedback into internal action. Use performance metrics to identify risks, guide partner conversations, and improve long-term commercial outcomes.