Top Customer Success & Experience Jobs in Baltimore, MD

The Client Success Manager will build client relationships, strategize for goal achievement, monitor campaign performance, and provide insights.

Provide responsive, empathetic support across email, phone, chat, and social channels; troubleshoot orders, technical and billing issues; escalate complex cases; document interactions; create support content; collaborate with engineering, product, and sales to improve customer outcomes in a remote, shift-based environment.

Manage a large pooled book of eCommerce merchants using AI tooling to prioritize outreach, prevent churn, qualify expansion leads, run consultations, and deliver one-to-many engagement like webinars and campaigns to drive net retention.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Own onboarding and early customer success: launch and monitor ads, websites, and funnels; diagnose and fix performance issues across ads, traffic, conversion, and lead quality; coordinate with customers and internal teams; manage multiple customers and iterate quickly to drive revenue outcomes.

The Technical Customer Support Specialist assists clients with product issues, maintains customer relationships, resolves inquiries through communication platforms, and collaborates with internal teams.

The Account Manager serves as the main corporate contact for clients, assists in client growth and KPIs, and coordinates with internal teams to ensure client satisfaction and business objectives are met.

As a Solutions Architect, you will guide strategic customers in implementing video AI solutions, manage technical relationships, and ensure successful integrations.

The Social Media & Project Manager will oversee content management and communication across multiple accounts, ensuring timely delivery and effective collaboration between clients and creative teams.

As the Senior Customer Solutions Manager for Defense, you'll manage customer relations, oversee onboarding processes, and ensure mission alignment within defense contracts.