Top Customer Success & Experience Jobs in Baltimore, MD

The Business Development Lead will drive growth in Life Sciences/Medtech by identifying and negotiating strategic partnerships, managing a prospect pipeline, and collaborating across functions.

Manage a portfolio of customers using Reunion PWA to ensure prevailing wage and apprenticeship compliance. Deliver audited reports, build scalable data collection processes, lead onboarding and training, represent customer needs to product and engineering, and drive adoption, retention, and growth through technical guidance and compliance expertise.

Manage a portfolio of 60+ contractor accounts to drive adoption of 360 Finance point-of-sale financing. Create strategic account plans, upsell and retain customers, onboard new clients, monitor account health, analyze performance, prepare reports, and collaborate cross-functionally with sales, product, lending ops, and engineering. Travel up to 40% to engage branch locations and executive stakeholders.

Serve as the technical partner to Client Success Managers for enterprise e-commerce clients: manage BAU, lead channel implementations, execute platform optimizations, resolve complex technical issues with Product and Engineering, and drive feature adoption and roadmap feedback to realize client value.

Lead and develop a team of Customer Success Managers for SMB and mid-market accounts to drive retention, adoption, expansion, and advocacy. Define success strategies, playbooks, KPIs, and reporting; own renewals and collaborate with Sales, Product, and Solutions teams to identify expansion opportunities and resolve escalations. Build customer health metrics, feedback loops, and advocacy programs while optimizing team operations, resource allocation, and forecasting.

Manage a portfolio of 60+ customers to drive adoption and revenue for point-of-sale financing. Lead onboarding, upsell/cross-sell, account health monitoring, performance reporting, and cross-functional collaboration to optimize close rates and retention.

Frontline technical expert helping developers deploy, scale, and troubleshoot Temporal in cloud-native environments. Debug distributed systems, optimize performance, build observability and IaC automation, improve networking, and drive reliability and developer experience while collaborating with customers and product teams.

Provide onsite and remote training and coaching for clients during athenaNet implementations to ensure successful go-lives and optimal product adoption. Deliver classroom and one-on-one trainings, execute contracted training deliverables, manage heavy travel schedules, and support client workflows and revenue cycle/EHR processes.

The Partner Success Manager is responsible for managing partner relationships post-onboarding, ensuring success and growth through reporting, enablement, renewals, and addressing feature requests.

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.