Top Customer Success & Experience Jobs in Baltimore, MD

The Enterprise Account Executive is responsible for driving revenue growth by securing and expanding relationships with large enterprise accounts, managing complex sales cycles, and collaborating with internal teams to tailor solutions.

The Principal Sales Engineer will act as a technical advisor, conducting demos, addressing client requirements, and supporting the sales team to enhance sales processes.

Lead the CX Technology Operations strategy, optimize AI-enabled tooling, partner with cross-functional teams, and oversee vendor management and platform performance to improve customer support and satisfaction.

The Technical Account Manager will support Enterprise customers, manage onboarding projects, analyze traffic, and provide strategic advice while ensuring customer satisfaction and optimal use of Kasada's solutions.

The Product Experience Specialist will provide user support, troubleshoot issues, capture insights, and improve the support process while advocating for users.

Serve as trusted advisor to small-business clients, driving retention, expansion, and measurable EHS/compliance improvements by developing strategies, building relationships, coordinating cross-functional teams, and mastering HSI solutions to meet revenue and satisfaction targets.

As a Client Success Manager - Mid Market at Hinge Health, you'll manage client relationships, drive product adoption, and ensure client retention through strategic communication and data-driven insights.

The Account Manager III manages customer relationships, sales objectives, and supports new account setups while guiding other managers in strategy development.

As a Partner Success Manager, you will onboard and retain partners, build strong relationships, surface feedback, and enhance product usage. You are expected to excel in operational excellence and possess high emotional intelligence, driving positive outcomes for partners.

As Director of Solutions Advisory, you will lead and mentor a team of solution advisors, driving innovation and strategic solutions in contract lifecycle management while supporting sales and ensuring customer satisfaction.