Top Customer Success & Experience Jobs in Baltimore, MD

The Implementation Manager leads client onboarding and implementation processes, ensuring effective use of Level AI products to enhance customer experiences while maintaining key client relationships and project management.

In this role, you'll manage customer relationships, ensuring value delivery, manage customer journeys, and collaborate with cross-functional teams to drive customer success.

The Solution Architect will guide customers in developing DevSecOps processes, assist in technical solutions, conduct demos, and support sales transitions.

The Client Sales Executive manages important bank relationships, driving account strategy and expansion, enhancing customer success, and delivering measurable outcomes.

The Principal HubSpot Architect & CRM Admin will lead HubSpot as the core platform for revenue and customer strategy, managing architecture, automation, and integrations, while collaborating with cross-functional teams and supporting strategic decisions through data insights.

Explore customer needs and oversee their journey through onboarding to ensure successful adoption of the Hightouch platform, applying strong technical and project management skills to guide customers effectively.

This posting builds a talent community for a future Senior Account Manager role. Candidates should have account management experience (ideally in SaaS, public sector, or transit tech), be mission-driven about mobility/sustainability, and be willing to join a distributed team and attend occasional in-person offsites. Submitting interest puts you first in line when a role opens.

Manage enterprise customers through onboarding to renewal, drive adoption of Claravine's Data Standards Cloud, identify expansion opportunities, monitor health/risk using data, lead strategic reviews, and collaborate cross-functionally to align product and growth to customer goals.

Configure and implement CSI item processing solutions (POD+, Web RDC, Smart Branch), set up equipment, validate data, train bank staff, coordinate go-live activities, and provide post-implementation support while liaising with product and engineering teams.

Troubleshoot and resolve complex customer issues across Harness products (security, feature flags, code coverage). Own incidents end-to-end: debug integrations, APIs, agents, pipelines using observability tools, reproduce bugs, escalate to Engineering, run incident triage, document runbooks, and develop scripts/automation to reduce recurring issues while supporting onboarding and implementation.