Top Customer Success & Experience Jobs in Baltimore, MD

Configure and implement CSI item processing solutions (POD+, Web RDC, Smart Branch), set up equipment, validate data, train bank staff, coordinate go-live activities, and provide post-implementation support while liaising with product and engineering teams.

Manage post-sale client relationships for print and digital advertisers: onboard clients, maintain CRM and billing, run check-ins/QBRs, drive renewals, upsells and cross-sells, resolve escalations, analyze performance and maintain process documentation to prevent churn and grow accounts.

Troubleshoot and resolve complex customer issues across Harness products (security, feature flags, code coverage). Own incidents end-to-end: debug integrations, APIs, agents, pipelines using observability tools, reproduce bugs, escalate to Engineering, run incident triage, document runbooks, and develop scripts/automation to reduce recurring issues while supporting onboarding and implementation.

Provide technical remote support to OneStream customers: triage and resolve complex issues, perform root cause analysis, maintain knowledge base articles, collaborate cross-functionally, and prioritize fast, high-quality customer responses.

Lead Pebl's Account Management organization to drive net revenue retention, expansion ARR, renewals, executive engagement, and customer retention. Build strategy, operating rhythms, forecasting, enablement, and scalable team structures. Partner cross-functionally to surface product insights and mitigate customer risk while recruiting, coaching, and developing a high-performing, revenue-focused customer growth organization.

Manage a portfolio to drive long-term customer success and retention for MariaDB deployments. Lead onboarding, adoption, business reviews, escalations, and cross-functional coordination with Sales Engineers and Professional Services. Measure customer health, identify expansion opportunities, deliver ROI analyses, and act as trusted advisor to achieve net retention goals.

Manage and grow enterprise Medicare and health‑insurance BPO client relationships. Serve as primary client liaison, ensure operational and contractual KPI delivery, lead business reviews, drive performance improvements, manage financials and account expansion, oversee scaling and compliance with CMS/Medicare rules, and deliver data‑driven insights and reporting.

Lead a global, revenue-generating customer training organization owning curriculum strategy, content development, LMS operations, P&L, team management, integrations, and cross-functional enablement to drive learner adoption and training revenue.

Manage a book of 100+ customers using digital/tech-touch strategies to drive engagement, retention, renewals, and expansion. Maintain customer records, analyze usage and satisfaction data, implement automation and workflows, develop one-to-many content, and collaborate cross-functionally to optimize customer journeys and meet renewal/upsell targets.

Provide expert client support for mortgage loan registration and structuring, analyze AUS findings and DTI scenarios, resolve escalations, deliver training, create documentation, and collaborate cross-functionally to drive client success and process improvements.