Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.
Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.
Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.
With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.
We are looking for a Customer Experience Engineer to join our Customer Engineering team. This is a remote role that combines community-level front-end support with a highly technical DevOps role. We are looking for enthusiastic individuals to be at the forefront of Harness’ tools and troubleshooting.
You'll work directly with enterprise and PLG customers to troubleshoot issues in a variety of cloud technologies, including all Cloud Providers, Git, and Harness’ security and test products. Working alongside experienced engineers, you'll help customers resolve technical problems, escalate issues, and direct the flow of issues within the organization, while managing advanced cloud SaaS solutions in the process
Beyond troubleshooting, you'll help improve internal tooling, automation, and AI-powered utilities to enable our Customer Engineering organization to work more efficiently. There is plenty of opportunity to improve processes at Harness through both traditional and AI-driven workflows. You'll have opportunities to build workflows and functions that improve both the customer and engineer experience.
This is an excellent opportunity for customer support professionals who want to drive communities and long-term solutions forward while working directly with customers.
Customer Troubleshooting & Technical Resolution
- Troubleshoot customer issues in Tier Three help desk issues, for Community and PLG customers in Harness
- Investigate deployment failures, pipeline issues, networking problems, runner connectivity, and infrastructure configuration.
- Participate in customer troubleshooting sessions through video calls, screen sharing, and remote debugging.
- Analyze logs, metrics, and monitoring data to identify root causes.
- Read source code when needed to better understand product behavior and assist with issue investigation.
- Escalate complex issues appropriately while gathering high-quality diagnostic information for Engineering.
- Document findings, reproduction steps, and resolutions to improve future support processes
Customer Engagement
- Work directly with enterprise customers throughout troubleshooting and implementation activities.
- Clearly communicate technical findings and progress throughout the lifecycle of an issue.
- Build trusted relationships through technical expertise and responsive communication.
- Assist customers through Harness escalation processes and procedures
Internal Tooling and Automation
- Help maintain internal documentation, troubleshooting guides, and runbooks.
- Continuously identify opportunities to improve customer support processes through automation
Required
- 1-3 years of experience in Technical Support Engineering, Technical Support role
- Experience with at least one major cloud platform (AWS, Azure, or GCP), with exposure to a second platform considered a plus.
- Understanding of SCM/VCS systems like Git, Bitbucket, and repositories
- Working knowledge of Application and Systems integration, and interoperability using APIs, JSON/XML/YAML, Service Integration, and Data Exchange.
- Experience working directly with customers to troubleshoot technical issues.
- Familiarity with Linux systems, networking fundamentals (DNS, TLS, HTTP, load balancing), and distributed applications.
- Comfortable reading logs and source code to assist with troubleshooting.
- Strong written and verbal communication skills with both technical and non-technical audiences.
Nice to Have
- Knowledge of Kubernetes, Docker, and containerized applications is a plus
- Experience with Infrastructure-as-Code tools such as Terraform, Pulumi, or CloudFormation.
- Experience with secrets management platforms such as Vault or AWS Secrets Manager.
- Familiarity with AI-assisted development tools, including GitHub Copilot or ChatGPT.
You Might Be a Great Fit If You Are...
- A Support Engineer who has touched and worked with Cloud Providers, looking to expand their knowledge and experience
- A DevOps Technical Support wanting to work more closely with customers in a PLG environment and has a curiosity and hunger to learn about all CI/CD technologies
- An experienced Technical Support or Customer Experience Engineer who enjoys solving infrastructure problems and writing code.
- Remote - United States/Canada
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Monthly internet reimbursement
The anticipated base salary range for this position is between $75,000 and $80,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers.
- Accelerating Our Mission to Bring AI to Everything After Code
- Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
- How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal
- Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
- Harness has been named to the Inc. Power Partner list for software delivery success
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
At Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal: https://harness-privacy.relyance.ai/
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.
Skills Required
- 2+ years in a technical role where hands-on troubleshooting was core (engineering, DevOps, SRE, QA, or similar)
- Strong debugging instincts; dig into logs, configs, and API responses methodically
- Familiarity with CI/CD concepts and tooling
- Scripting ability in at least one language (Python, Node.js, Bash, or similar)
- Comfortable getting on calls with customers and communicating technical progress clearly
- Proficiency with Linux systems and basic networking fundamentals (DNS, TLS)
- Customer-facing experience (support, onboarding)
- Experience with application security tooling (SAST, SCA, DAST, API security)
- Familiarity with feature flag systems, A/B testing, or experimentation platforms
- Experience with code coverage tools (Codecov, Istanbul, JaCoCo) in CI/CD workflows
- Hands-on experience with cloud platforms (AWS, GCP, Azure) and debugging cloud IAM/networking issues
- Hands-on experience with Kubernetes, ECS, or Docker in a troubleshooting context
- Ability to read source code to form hypotheses about product behavior
- Infrastructure-as-Code experience (Terraform, Pulumi, CloudFormation)
- Experience with secrets management tools (HashiCorp Vault, AWS Secrets Manager)
- Comfortable using AI tools (GitHub Copilot, ChatGPT) to accelerate troubleshooting
Harness Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harness and has not been reviewed or approved by Harness.
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Fair & Transparent Compensation — Pay is considered competitive across many roles, with engineering noted as particularly strong. Feedback suggests role-level compensation details for sales are relatively visible, aiding clarity around base and OTE.
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Leave & Time Off Breadth — Programs like flexible PTO, parental leave, periodic company-wide Fridays off, and a dedicated Recharge & Reset benefit expand time-away options. Feedback suggests these cadence-based days help employees meaningfully disconnect.
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Healthcare Strength — Core medical, dental, and vision coverage is highlighted alongside an Employee Assistance Program and wellness initiatives. Mental health and wellbeing support complement the primary plans.
Harness Insights
What We Do
Harness is a leader in AI-native software delivery, dedicated to empowering developers and engineering teams worldwide. We revolutionize how software is built, tested, deployed, and optimized by driving efficiency, reliability, and speed throughout the software development lifecycle. At Harness, we envision a world where developers focus on innovation, free from repetitive tasks, supported by tools that streamline every step. Our platform leverages AI and automation across all key pillars of software delivery: Continuous Integration, Continuous Delivery, Feature Flags and Experimentation, Cloud Cost Management, Security Testing, and more. By automating traditionally manual processes that slow down engineering teams, Harness enables organizations to release software faster, reduce errors, and optimize costs—all while enhancing the developer experience and flexibility. Harness is transforming software delivery on a global scale. As a pioneer in AI-driven automation, we streamline complex development processes, eliminate inefficiencies, and empower developers to innovate freely. Our mission is ambitious: enabling millions of developers to deliver code faster, more reliably, and with greater ease than ever before.
Why Work With Us
Harness is built on a culture of growth, collaboration, and transparency, where team members are encouraged to push boundaries and solve meaningful challenges. We invest in personal and professional development, value work-life balance, and foster a supportive environment—making Harness an ideal place to make a real impact in tech.
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