Top Customer Success & Experience Jobs in Baltimore, MD

The Senior Customer Success Manager will manage relationships with enterprise clients, support onboarding, lead projects, and enhance team productivity in the healthcare sector.

In this role, you will enhance developer engagement through feedback programs, content creation, and community building while improving product adoption and assisting with open source initiatives.

The Director of Customer Resolutions leads customer contact center operations, improving outcomes through strategic use of data, AI, and technology. Responsibilities include service delivery, stakeholder management, team leadership, and operational excellence across global locations.

As a Developer Success Engineer, you'll support developers using LiveKit by fixing bugs, providing guidance, and collaborating on customer success.

The Development Director leads fundraising strategies, conducts donor outreach, writes proposals, ensures systems for fundraising, and supports organizational leadership.

The role involves leading customer experience strategies, managing teams for customer support, integrating empathy into service design, and collaborating with product and operations.

The Client Success Manager will enhance client experience, manage case progress, collaborate with attorneys, and improve operational workflows in a fast-paced environment.

The role involves managing client relationships and AI deployments, driving product adoption, building systems for scale, and optimizing client experiences.

As a Technical Account Manager, you will guide customers through the onboarding process, ensure satisfaction, troubleshoot issues, and nurture customer relationships.

The Customer Engineer will manage technical onboarding and implementation for Enterprise accounts, act as a technical expert on the CX team, and partner with sales to close deals with technical credibility.