Top Customer Success & Experience Jobs in Baltimore, MD

Lead client relationships for restaurant partners, own revenue targets and renewals, manage onboarding and campaign setup, analyze performance and present insights, drive upsells, coordinate cross-functional teams, and use AI-enabled tools to improve efficiency and reporting.

Deploy, configure, and integrate Nuclearn's AI platform on customer infrastructure (on‑prem/air‑gapped or cloud). Drive adoption through training and troubleshooting, act as technical advisor to plant engineers and IT, surface customer feedback to Product and Engineering, and own post‑go‑live relationships toward expansion.

Six-month unpaid apprenticeship to manage pilot customers and inbound sales pipeline for an early-stage SaaS founder. Responsibilities include Slack concierge support, CRM pipeline triage, daily data QA, and creating Notion help docs and Loom tutorials. Heavy emphasis on written B2B communication, organization, and accurate CRM/data handling.

Serve as primary project manager for multiple Higher Logic implementations: plan and execute deliverables, train users (web or on-site), coordinate internal teams to resolve technical issues, gather client feedback, drive adoption, and ensure customer satisfaction.

The Performance Manager will retain revenue, drive customer engagement and utilization, and grow revenue by supporting dealership goals through effective use of DealerBuilt's solutions.

Manage and develop a team of Customer Success Engineers, driving successful implementations and overseeing customer renewal outcomes. Establish onboarding playbooks, manage escalations, and influence product roadmap based on customer feedback.

As a Customer Success Associate, you will support medical practices using NextPatient software, ensuring they are effectively configured and satisfied with our service, while advocating for product enhancements.

The Customer Solutions Manager will engage customers, lead solution adoption, coordinate with internal teams, and ensure customer success in telecom solutions.

The Customer Success Manager will develop strong customer relationships, drive value from AI solutions, manage customer onboarding, and collaborate with internal teams for product enhancement and data analysis.

The Technical Support Engineer resolves complex technical issues, engages with customers, manages cases, and ensures operational continuity while contributing to knowledge improvements.