Top Customer Success & Experience Jobs in Baltimore, MD

The Senior Technical Support Engineer will provide advanced technical support, manage critical incidents, troubleshoot complex issues, and enhance product quality through root cause analysis.

As a Travel Support Consultant, you will assist customers with inquiries while building relationships with travel sellers and gathering feedback to enhance products.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

The Client Success Coordinator will manage client accounts, facilitate onboarding, analyze performance, and ensure clients achieve their business goals through effective communication and proactive problem-solving.

Serve as primary liaison for a portfolio of enterprise clients, build strategic relationships, drive revenue growth, deliver Quarterly Business Reviews, manage escalations, maintain account plans and CRM records, identify expansion opportunities, coordinate internal teams, and ensure services align with client goals and KPIs.

Own day-to-day client relationships for enterprise accounts, drive account health and growth, support commercial activities (SOWs, renewals), partner with delivery teams to ensure successful execution, and mentor for future portfolio ownership within a fast-paced consulting environment.

Serve as primary relationship owner for a portfolio of clients, deliver strategic fleet solutions across the vehicle lifecycle, drive retention and growth, use analytics and CRM tools to manage account performance, collaborate cross-functionally, and support operational excellence and client education.

Manage enterprise customer accounts to maximize satisfaction, retention, adoption, NPS, and expansion. Build strong customer relationships, execute lifecycle strategies, collaborate with sales/product/leadership, and drive growth through usage and renewal initiatives.

Serve as secondary account manager for large employer groups and primary contact for a portfolio of smaller large-group clients. Perform benefits analysis, carrier marketing, quoting, reporting, ben-admin configuration, eligibility and billing support, renewal and open enrollment preparation, create client deliverables, and coordinate vendors to ensure seamless client experience.

Manage and support a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map customer journeys, identify process gaps, implement scalable systems, and continuously improve Customer Success operations.