Top Customer Success & Experience Jobs in Baltimore, MD

The Senior Customer Success Manager will lead customer relationships, ensuring retention and growth for Market Access customers, leveraging industry expertise and mentoring team members.

Servant is looking to connect with purpose-driven talent for various roles in digital transformation and tech consulting for faith-based organizations. Experience in UX/UI design, growth strategy, and engineering is valued, along with a dedication to supporting communities.

As a Technical User Operations Specialist, you'll provide empathetic customer support, manage inquiries about AI-driven products, and document interactions for continuous improvement.

The Technical Partner Manager provides technical guidance to partners and customers to enhance network operations and business outcomes, managing relationships and engagements across North America with a focus on automation and observability solutions.

The Customer Support Representative responds to service inquiries from B2B and B2C members, maintains customer records, and provides exceptional service by addressing concerns and upselling products.

The Customer Success Manager is responsible for onboarding customers, building relationships, ensuring product utilization, troubleshooting issues, and improving customer experience through feedback and insights.

As a Senior Onboarding Specialist, you'll lead the onboarding process for enterprise partnerships across various sectors, ensuring effective communication and project management to deliver a high-quality experience for partners from the start to the launch.

The Creator Success Manager is responsible for growing and retaining a portfolio of high-value creators using data-led monetization strategies, ensuring measurable revenue growth and strong creator relationships.

The Account Manager will maintain and grow client relationships, maximize product adoption, prevent churn, and collaborate with Account Executives to identify new opportunities within client accounts.

Lead and grow a team of Customer Success Managers, ensuring customers realize value from NodeZero while engaging with strategic customer relationships and driving expansion opportunities.