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Top Customer Success & Experience Jobs in Baltimore, MD
Healthtech • Telehealth • Consumer Health • Digital Health & Therapeutics • Healthtech + Telemedicine • Healthcare Services
Manage strategic employer and health plan relationships as Pomelo Care’s primary customer contact. Lead implementations, business reviews, retention and expansion initiatives, risk mitigation, customer advocacy, and cross-functional projects. Use customer data and feedback to identify trends, improve outcomes, and deliver measurable value to clients, employers, and patients.
Software • Quantum Computing • Metaverse • Infrastructure as a Service (IaaS)
Owns strategic customer success for complex financial services accounts, building executive partnerships and long-term success plans. Leads cloud, data, security, digital workplace, and AI transformation initiatives across global teams and workstreams. Coordinates Microsoft, partner, and customer stakeholders, drives adoption and measurable business outcomes, manages risks and escalations, and coaches others. The role requires substantial customer-facing consulting or portfolio management experience, executive presence, and experience with enterprise transformation in regulated industries.
Top Skills:
AIAWSMicrosoft 365Azure
AdTech
Provides post-sale support for B2B marketing campaigns and data services, serving as a bridge between customers, sales, and operations. Responsibilities include resolving inquiries, escalating issues, supporting campaign execution, developing customer success strategies, presenting reports and QBRs, tracking cases in Salesforce, and using Qlik and proprietary platforms. Requires strong communication, problem-solving, independence, and expertise in database marketing and SaaS platforms.
Top Skills:
Anteriad Marketing CloudQlikSalesforce
Featured Jobs
Featured
Artificial Intelligence • HR Tech • Machine Learning • Software
Manage post-sales relationships for staffing and RPO clients: lead onboarding and integrations, build success plans, train client teams, analyze ROI metrics, drive adoption and upsell, and advocate customer needs to product and engineering.
Top Skills:
AIAtsHrisMspVms
Artificial Intelligence • HR Tech • Machine Learning • Software
Own post-sales relationships for a portfolio of Series B+ tech clients, lead implementations and onboarding (including ATS/HRIS API integrations and SSO), develop success plans tied to hiring goals, train client teams, analyze and present ROI metrics, advocate customer needs to product, and drive adoption and upsell across Symbal's AI recruiting platform.
Top Skills:
Ai Recruiting PlatformsApi IntegrationsAtsDashboardsGreenhouseHrisLeverSecurity ReviewsSingle Sign-On (Sso)Workday
Artificial Intelligence • HR Tech • Machine Learning • Software
Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.
Top Skills:
Ai CoachAi RecruiterAi Reference CheckAi SourcingGdprHipaaNyc Local Law 144OracleSap SuccessfactorsSoc 2Workday
Fintech • Healthtech • Analytics
Oversee client experience and retention across the healthcare revenue cycle. Serve as the primary client liaison, advise stakeholders on financial performance and operational improvements, address concerns, and lead executive presentations. Collaborate with billing, coding, operations, and technology teams to achieve client KPIs, improve collections, reduce costs, ensure regulatory compliance, and strengthen account performance through analytics and strategic guidance.
Top Skills:
AIAnalyticsIntelligent AutomationExcelMicrosoft Office SuitePatient Accounting SystemsPivot TablesWorkflow Orchestration
Cloud • Information Technology • Other • Productivity • Software
Manage assigned B2B customer accounts, serving as the primary contact and trusted advisor. Build relationships, drive product adoption and satisfaction, manage renewals, reduce retention risks, and identify upsell and cross-sell opportunities. Coordinate with internal teams, monitor account health and usage metrics, conduct business reviews, resolve issues, and maintain accurate CRM records. The role requires strong communication, negotiation, problem-solving, and relationship management skills.
Top Skills:
Crm SystemsHubspotIpaasSalesforce
Artificial Intelligence • Healthtech • Software
Own strategic healthcare customer accounts, building executive relationships and driving onboarding, adoption, retention, renewals, expansion, and upsell opportunities. Develop customer success plans, monitor health metrics, conduct business reviews, lead training, and advocate for customer needs internally. Collaborate with Sales, Product, Engineering, Marketing, and Support while mentoring junior team members and influencing customer success strategy.
Top Skills:
GainsightMonday.ComSaaSSalesforceZendesk
Big Data • Cloud • Software • Analytics
Own customers’ technical journey from pre-sale proofs of concept through deployment, adoption, renewals, and expansion. Guide architecture, migrations, ingestion pipelines, dashboards, alerts, and observability best practices while coordinating escalations with support and engineering. Build customer relationships, monitor account health, identify risks and opportunities, gather product feedback, and create repeatable onboarding and migration playbooks.
Top Skills:
Cloud InfrastructureDatadogElasticGrafanaKubernetesLog PipelinesMetric PipelinesNew RelicOpentelemetrySplunkSQLTrace Pipelines
Consumer Web • Information Technology • Marketing Tech • Software
Own the support experience for dedicated SaaS clients by answering inquiries, troubleshooting issues, managing website updates, conducting check-ins and training, and building strong relationships. Identify churn risks, support retention and payment follow-up, gather feedback and testimonials, and contribute to product, marketing, and process improvements. The role requires consistent engagement during scheduled hours and collaboration with a cross-functional team.
Top Skills:
Agentic AiAi TriggersChatgptClaudeCRMGoogle MeetMachinio SystemSaaS
Software
Supports customers by responding to inquiries, resolving service and billing issues, managing renewals and account adjustments, tracking interactions in Salesforce, and escalating needs internally. The role focuses on customer relationships, product adoption, issue resolution, contract and invoice analysis, and meeting resolution targets. Candidates should have at least one year of customer service, customer success, or inside sales experience, preferably in a regulated industry.
Top Skills:
CRMSalesforce
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