Top Customer Success & Experience Jobs in Baltimore, MD

Serve as a technical partner to Customer Success Managers and enterprise customers using healthcare data licensing solutions. Troubleshoot integrations, validate data deliveries, investigate data quality issues, support escalations, and liaise with Product/Engineering to drive resolutions and improvements. Provide technical consultation on APIs, delivery methods, and onboarding to ensure successful adoption.

Provide technical assistance and support for computer hardware, software, and systems to users, ensuring effective problem resolution and customer service.

The Summer Camp Director will manage camp operations, supervise staff, ensure camper safety, and maintain positive communications with parents and campers.

The Site Coordinator ensures effective operation of the Saga Math Lab, overseeing tutors and maintaining a structured environment to enhance student learning outcomes.

The Senior Account Manager at HUB International services middle market commercial insurance accounts, maintains client relationships, analyzes coverage, and develops new business while ensuring compliance with company policies and procedures.

Serve as primary contact for assigned customer accounts to support inspections, testing, and maintenance of fire protection systems. Coordinate dispatches, document compliance needs, prepare repair proposals, create work orders, and follow up on completed inspections. Respond to billing and account inquiries and collaborate with service, operations, and billing teams to ensure accurate documentation and timely service delivery.

Lead and mentor a team of 3–4 Account/Client Success Managers to ensure client satisfaction, resolve escalations, monitor KPIs (retention, SLA, turnaround), maintain accurate reporting (Clockify/Sheets), drive onboarding and retention strategies, implement process improvements, and coordinate cross-functionally with HR, Operations, and Technical teams.

Lead SS&C Health's Client Success organization to drive client satisfaction, retention, growth, and advocacy. Build C-suite relationships, sponsor strategic accounts, define client health frameworks, lead renewals and expansion, manage cross-functional delivery, and develop a high-performing team focused on measurable client outcomes.

Provide advanced technical support and configuration for Onits SaaS legal operations platform. Troubleshoot and resolve complex technical issues, optimize performance, advise clients on best practices, collaborate with Engineering and Product teams, and drive product improvements based on client feedback.

Embed within customer environments to configure and optimise Workday EDM/HCM, resolve integration and configuration issues, enable client administrators, track adoption and maturity, provide technical health summaries, and feed product insight back to Kainos.