Top Customer Success & Experience Jobs in Baltimore, MD

The SalesForce Administrator will manage Salesforce configurations, handle sandbox strategies, conduct upgrades, and utilize Business Intelligence tools. Requires certification and several years of related experience.

Responsible for managing and promoting the company's Facebook page, focused on increasing likes and engagement. Work will be done remotely, with the potential for a full-time position offered based on performance.

Leads a team of Retirement Onboarding Specialists and oversees end-to-end onboarding for qualified retirement plan clients. Responsibilities include reviewing plan documents, coordinating with recordkeepers, managing deadlines and caseloads, handling escalations, advising on plan design, ensuring ERISA and IRS compliance, developing team members, maintaining procedures and quality controls, and improving onboarding workflows and systems.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Supports institutions implementing FACTS products by providing onboarding assistance, phone support, online training, product guidance, configuration help, data exchange coordination, and follow-up. Maintains onboarding checklists, CRM records, tracking documentation, and monthly activity reports. Collaborates with operations and sales teams to ensure successful transitions, contributes to training materials and process improvements, and manages technical and operational onboarding activities.

Own customer relationships from Sales handoff through verified handoff to Customer Success. Audit account setup, guide customers through data configuration, registrations, integrations, and platform walkthroughs, document interactions, resolve or escalate issues, manage concurrent onboardings, and coordinate with Sales, Product, Engineering, and Customer Success. Gather feedback and improve onboarding processes and adoption.

Manage a high-volume Scaled Customer Success team of up to eleven CSMs, owning performance, coaching, retention, expansion, escalations, reporting, and customer-success motion coverage. Lead new-hire ramp, oversee strategic projects, manage churn-risk escalations, and coordinate with sales, support, product, finance, and managed customer success teams across thousands of accounts.

Own a portfolio of automotive dealership accounts from onboarding through long-term success. Lead onsite platform launches and training, conduct follow-up sessions and strategic reviews, drive product adoption and customer retention, identify expansion opportunities, monitor engagement, maintain client relationships, and relay customer feedback to internal teams. The remote role requires nationwide travel of up to 50%.

Leads operations, partnerships, account management, onboarding, and support for automotive dealership SaaS clients. Builds scalable SOPs, playbooks, KPIs, health scoring, activation programs, and customer success processes. Owns retention, renewals, expansion, partner relationships, support quality, and go-to-market readiness while managing a cross-functional team and driving measurable revenue growth.

Serve as the post-sale technical advisor for customers, guiding onboarding, implementations, integrations, configuration, adoption, and technical enablement. Troubleshoot complex Tier 3 issues, coordinate resolutions with internal teams, document technical success plans, identify adoption risks, and translate customer feedback into product improvements. Support renewals and expansion by demonstrating value, delivering training and workshops, and helping customers achieve business and security outcomes.

Own the post-sales customer journey for manufacturing-focused SaaS clients, including onboarding, training, adoption, success planning, renewals, expansion, executive business reviews, and escalations. Analyze usage data to demonstrate ROI, build customer advocacy, and identify risks. Collaborate with Product, Engineering, Support, Sales, and Marketing to address customer needs and influence product roadmap and go-to-market strategy.