Top Customer Success & Experience Jobs in Baltimore, MD

Serve as the technical lead and trusted advisor for assigned accounts, guide Kubernetes onboarding and cluster connection within 90 days, drive renewals and expansion, run FinOps business reviews, and coordinate resources across Cast AI to ensure customer success.

Implement and support benefits-related software (low-to-moderate complexity) including configuration, testing, QA, troubleshooting, training, and customer communication. Collaborate with account teams, carriers, and vendors, and provide post-implementation support.

Manage a large portfolio of scaled mid-market SaaS clients to drive product adoption, retention, and expansion. Monitor account health and usage trends, lead renewal conversations, handle escalations, and deliver programmatic enablement. Act as voice of the customer internally, apply AI and data-driven insights, and influence product and process improvements to maximize customer value.

Provide frontline support to travel advisors via chat, email, and 1:1s; troubleshoot technical issues; become a product and AI expert; create support documentation; collaborate with product and engineering to improve workflows and automate support processes.

Lead end-to-end data migration strategy and execution for complex franchise partners. Conduct discovery, map legacy data, design migration roadmaps, troubleshoot imports with Product and Engineering, align stakeholders, and build scalable playbooks and tooling to standardize and accelerate migrations while ensuring partner confidence and data quality.

Own partner lifecycle from onboarding through ongoing delivery: manage relationships, lead cross-functional launches, track metrics, produce data-driven reports, and drive partner success and expansion through structured project management and stakeholder communication.

Jobs for Humanity aims to create an inclusive employment ecosystem and invites job seekers from diverse backgrounds to register confidentially.

Provide over-the-phone interpretation services between multiple languages and English in support of humanitarian and disaster efforts, maintaining accuracy and quality in communication.

SOSi is seeking qualified Rohingya interpreters to provide over-the-phone interpretation services, including consecutive and sight translation for humanitarian efforts.

SOSi seeks Burmese interpreters for over-the-phone interpretation between English and Burmese, offering support during humanitarian campaigns. Responsibilities include consecutive interpretation, sight translation, and quality control of translated documents.

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As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.