Top Customer Success & Experience Jobs in Baltimore, MD

Manage multi-site customer accounts, strengthen relationships, support regulated medical waste compliance audits, analyze performance data, deliver customer training, and identify operational, retention, cost-efficiency, and revenue-growth opportunities. Partner with Sales and Operations on business reviews, implementations, documentation, and service improvements. The role requires extensive travel throughout Louisiana, including occasional overnight stays, with travel expected 75% of the time.

Manages assigned client relationships and coordinates service delivery across support, field services, and internal teams. Acts as the primary client contact, monitors tickets and projects, manages expectations, escalates risks, ensures follow-through, and identifies recurring service issues. The role also supports process improvement, project oversight, account growth, and regular onsite client engagement.

Leads strategic relationships with a complex portfolio of healthcare clients, serving as primary point of contact and trusted advisor. Develops success plans, coordinates cross-functional teams, leads executive business reviews, analyzes engagement and clinical outcomes, resolves complex service issues, and manages renewals, retention, and account expansion. The role requires extensive healthcare client success experience, executive communication, project leadership, data orientation, autonomy, and Salesforce proficiency.

Manage white-glove onboarding for new client partnerships, coordinating stakeholders, trafficking orders, configuring data platforms, auditing content, monitoring ticket queues, and meeting service-level deadlines. Lead client calls and technology training, provide ongoing portfolio support, maintain records, conduct monthly performance analyses, and cross-train team members. The role requires strong communication, organization, adaptability, multitasking, and proficiency with Microsoft Office.

Support internal and external stakeholders throughout client onboarding and ongoing partnerships. Lead calls and trainings, coordinate fulfillment teams, manage ticketing queues, audit content, process orders, maintain databases, analyze client performance, and train users on proprietary technology. The role requires managing a client portfolio across time zones, meeting service-level deadlines, adapting to change, and providing white-glove support.

Manages the end-to-end service experience for complex institutional and sub-advised clients. Oversees operational inquiries, analyzes data and trends, resolves complex issues, conducts operational due diligence meetings, and recommends process improvements. Partners with internal teams, service providers, and onboarding managers to customize service models, improve client operations, manage risk, and maintain high-quality client relationships.

Manage commercial client accounts, including setup, third-party compliance, service scheduling, and customer communications. Coordinate between customers and local branch offices, resolve issues, and maintain organized account records while providing responsive customer service. The role requires office or clerical experience, Microsoft Office proficiency, strong communication, multitasking, organization, independent work, teamwork, and problem-solving skills.

Entry-level customer support role requiring strong customer service skills, analytical reasoning, organization, and attention to detail. Tasks include processing paperwork, client communication, and supporting operational personnel.

The Dynamic PC Support Technician provides customer support for desktops and laptops, troubleshooting technical issues, and ensuring client satisfaction by meeting service level agreements.

As a Voice IT Field Support Specialist, you will provide technical support, install and maintain IT and voice systems, conduct site surveys, and ensure compliance. Responsibilities include configuring hardware, troubleshooting, and providing user training.