Top Customer Success & Experience Jobs in Baltimore, MD

Provide editorial support for intelligence products, ensuring compliance with various directives, managing content, and collaborating with stakeholders for accurate dissemination of publications.

The Learning Experience Leader designs and expands training and development programs, ensures compliance with statutory training requirements, and maintains training materials, while supporting the development of Roadside Assistance Specialists.

The role involves leading business development in the Federal Civilian market, managing proposals and client relationships, and driving business expansion.

Drive product adoption for the Emergency Call Management suite by providing admin-level technical consultation, configuring systems, conducting site reviews to diagnose workflow gaps, delivering remote and on-site training, integrating tools (Assist AI, Radius Map, CAD), and liaising with engineering/support teams to resolve escalations and empower agency administrators.

The Account & Relationship Manager builds and maintains relationships with clients, focusing on sales, renewals, and up-selling opportunities. They analyze customer usage data, conduct business reviews, and collaborate with Account Executives to optimize engagement and retention.

The Access Referral Specialist facilitates referrals for hospice and geriatric services, manages communication with partners, verifies insurance, and coordinates care, ensuring exceptional customer service and accurate documentation.

Manage a large portfolio of smaller SMB accounts in the Bowie, MD territory to drive retention, product adoption, and low-touch upsell. Serve as primary customer contact, handle routine inquiries, coordinate with sales and operations, run virtual performance reviews, monitor health metrics, and update UPS DRIVE with retention and planning data.

The Membership Recruitment Specialist recruits and retains members, fosters partnerships, and supports volunteers, ensuring a strong local Girl Scout presence.

Drive customer adoption and retention for LSEG workflow solutions by combining digital and traditional CSM strategies. Define success plans, educate users, monitor usage and account health, surface growth opportunities to sales, maintain CRM data, and build executive relationships to ensure value realization and account growth.

The job involves checking vehicles for performance, cleaning interiors and exteriors, conducting vehicle inventories, and completing logs as instructed. Strong customer service and teamwork are essential, with no previous experience required.