Top Customer Success & Experience Jobs in Baltimore, MD

Manage an SMB portfolio to drive product adoption, retention, and revenue. Build success plans, run executive reviews, monitor account health, support renewals and upsells, and maintain CRM and Gainsight hygiene while collaborating across Sales, Onboarding, and Product.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

The Senior Account Executive will manage the sales pipeline, prospect for new business, leverage existing relationships, and advocate for customers to drive growth in the PEO sector.

As a Campus Growth Ambassador, you'll build awareness for Posh on campus and engage with students to foster community connections. Ideal candidates should be proactive and immersed in campus culture.

Nanny Agency Managers network with childcare candidates and families, assess childcare needs, review candidates, and market NannyPod in their community.

This position is related to the Federal Work Study program, providing assistance to eligible students in various capacities.

Provide editorial support for intelligence products, ensuring compliance with various directives, managing content, and collaborating with stakeholders for accurate dissemination of publications.

The Learning Experience Leader designs and expands training and development programs, ensures compliance with statutory training requirements, and maintains training materials, while supporting the development of Roadside Assistance Specialists.

The role involves leading business development in the Federal Civilian market, managing proposals and client relationships, and driving business expansion.