Top Customer Success & Experience Jobs in Baltimore, MD

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

As an Outreach Manager, you will develop market strategies, build partnerships with healthcare providers, and engage with patients to enhance access to mental health services.

Manage post-sale B2B customer accounts, leading onboarding, product adoption, retention, support, business reviews, and expansion. Monitor customer health metrics, maintain CRM data, identify risks and growth opportunities, and collaborate with Sales, Product, and Engineering to advocate for customers and improve products.

Manage strategic healthcare client accounts, driving onboarding, adoption, retention, renewals, upselling, membership growth, and utilization. Develop account strategies, monitor client health and performance metrics, deliver ROI-focused business reviews, resolve issues, and maintain executive relationships. Collaborate cross-functionally with Sales, Product, Marketing, Business Development, and Support while communicating client feedback and industry insights. Travel up to 25% as needed.

Manage a portfolio of real estate agent customers as their primary point of contact. Provide onboarding, technology adoption support, training, marketing assistance, and strategic recommendations. Create marketing collateral, coordinate with onboarding and marketing teams, and support office initiatives. Serve as the office’s front-line contact by welcoming guests, managing calls and mail, maintaining supplies, and escalating facilities issues.

Manage and grow a portfolio of mid-sized SaaS customers by driving renewals, expansion, onboarding, adoption, satisfaction, and long-term relationships. Forecast and achieve revenue targets, identify expansion opportunities, address customer concerns, advocate for customer needs, and collaborate with territory managers and sales engineers. The role requires strong communication, objection handling, time management, and experience selling subscription-based solutions.

Lead end-to-end customer implementations from kickoff through go-live and hypercare. Configure software, hardware, mobile apps, integrations, permissions, and customer workflows. Troubleshoot technical issues, validate data imports using SQL, coordinate with Engineering and QA, deliver training, and maintain implementation documentation. Manage timelines, scope, risks, stakeholder communication, and handoffs to Support and Customer Success while improving implementation processes.

Build and maintain post-sales customer relationships, drive adoption and retention, configure SaaS platforms, develop integrations and reporting, deliver training, provide technical guidance, and advocate for customer needs. The role partners with Product, Support, Services, and Operations teams to resolve issues, identify usage opportunities, document best practices, and tailor solutions to customer business goals.