Entry Level Customer Support ($16/hr - USC & GC only)

Reposted 2 Months Ago
Be an Early Applicant
Baltimore, MD, USA
In-Office
16-16 Hourly
Entry level
Information Technology • Consulting
The Role
Entry-level customer support role requiring strong customer service skills, analytical reasoning, organization, and attention to detail. Tasks include processing paperwork, client communication, and supporting operational personnel.
Summary Generated by Built In
Company Description

Finance

Job Description

Top Skills:
1. Analytical Reasoning
b. Detailed & Organized
c. Customer service-focused
Nice to have: Attention to detail, high level of skills with excel. Consistently demonstrates attention to detail, ability to prioritize tasks under pressure, and ability to escalate/ask questions.
Duties may include: Processing incoming and outgoing paperwork including mail and facsimiles; support client service associates and operational personnel; checking inbound client documents for accuracy, notating all activities on the account, and submitting accurate forms for final processing to service center; make outbound contact both in writing and verbally with clients concerning paperwork. Requires ability to define and prioritize project activities and follow-up on project progress; strong written and verbal communication skills, strong working knowledge and proficiency in the appropriate computer programs such as MS Word and database input is essential, knowledge of financial services field. Must be able to learn quickly and to engage in a number of detailed tasks at once. Must have strong flexibility in regard to the duties assigned and problem solving skills, be able to work independently.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Skills Required

  • Ability to prioritize tasks under pressure
  • Strong written and verbal communication skills
  • Proficiency in MS Word and database input
  • Knowledge of financial services field
  • Clearance through US Citizenship or Green Card status
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The Company
HQ: New Brunswick, NJ
1,866 Employees

What We Do

Kellton is a publicly listed, CMMI Level 5, and ISO 9001:2015 certified global company, providing cutting-edge digital transformation solutions and services in strategy, consulting, digital, and technology. With our service vision “Infinite Possibilities with Technology” and specialized digital transformation skills across all business functions, we work at the intersection of business and technology to deliver sustainable business value to our clients. We have a global workforce of 1800+ employees that work together with clients—startups, SMBs, and Fortune 500 businesses—to drive innovation and deliver on our promises to stakeholders. To know more about our organization, please visit us at www.kellton.com

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