Top IT Support & Helpdesk Jobs in Baltimore, MD

Provide hands-on support for data center operations, delivering technical knowledge, collaborating with teams, and ensuring compliance with standards.

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Analyze and troubleshoot proprietary CRM software issues using SQL and web tools; recommend code fixes and design input; investigate defects and performance problems; evaluate enhancement requests; document root cause analysis; coach helpdesk staff and coordinate fixes and testing with development and QA teams.

Support a mission-critical enclave network (physical and virtual), performing installation, configuration, maintenance, patching, backups, vulnerability scanning, and firewall setup. Troubleshoot connectivity and client-server issues, manage accounts, ensure compliance with STE/STN, and handle data management/transfer. Work with Linux, Windows/RedHat systems and support virtualization and analytic tool integration.

Provide Linux system administration for hardware-focused projects: configure, deploy, maintain, and secure Red Hat/CentOS systems; write Bash scripts; support virtualization and Puppet-based automation; troubleshoot hardware, network, and OS issues; perform monitoring, capacity planning, and Tier I help-desk escalation and reporting.

Provide installation, configuration, monitoring, and sustainment of large-scale Linux clusters; maintain security posture; perform scripting, troubleshooting, and system performance enhancements across compute, network, memory, and storage components.

Provide on-site IT service desk and systems administration for a hybrid workforce. Support ~250 MacOS devices, manage endpoints, user accounts, security settings, asset inventory, networked computers, and remote office support. Troubleshoot hardware/software/network issues, document processes, and enforce IT policies and standards.

Provide Tier 1/2 cloud support for enterprise customers during East Coast business hours. Handle password resets, access provisioning, AWS Workspaces and VPN troubleshooting, IAM and SSO issues, initial cloud networking diagnostics, incident escalation, documentation, and knowledge-base contributions while collaborating with senior engineers to resolve complex incidents.