Top IT Support & Helpdesk Jobs in Baltimore, MD

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

This role requires providing functional and technical support for PeopleSoft ELM, collaborating with stakeholders, and driving system enhancements in secure environments.

Responsible for managing and maintaining network systems, coordinating incident responses, and overseeing VPN installations while ensuring compliance with security standards.

Provide Tier 1/2 support and maintenance for client/server, storage, network, and mobile systems; configure and manage UNIX/Linux and Windows OS; troubleshoot hardware and network issues; perform capacity planning and system optimization; escalate and communicate status to agency management.

The Systems Engineer will monitor online applications, troubleshoot issues, manage performance problems, and analyze system software on mainframe systems.

The Dynamic PC Support Technician provides technical support for desktops and laptops, interacts with clients, and completes service calls efficiently while meeting customer satisfaction criteria.

Mid-level systems administrator to design and maintain CI/CD pipelines, deploy and troubleshoot applications on RKE2/Kubernetes, write Bash automation, manage Docker containers, monitor and optimize systems, support production (on-call), collaborate with developers, and document configurations and workflows.