Top IT Support & Helpdesk Jobs in Baltimore, MD

Administer and optimize geographically distributed Linux and Microsoft server environments, including air-gapped enclaves. Responsibilities include system configuration, vulnerability assessment, patching, certificate renewal, Active Directory administration, security hardening, backup and restoration, troubleshooting, documentation, and stakeholder coordination. The role requires supporting technical teams, maintaining infrastructure reliability, and providing recommendations to management in high-assurance defense environments.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Leads technical support operations for complex EDI, API, and file-transfer incidents. Acts as incident commander for P1/P2 issues, performs root-cause analysis, oversees queue health and SLA adherence, governs backlog reduction, mentors engineers, and drives alert tuning, process improvements, automation, and AI-enabled operational enhancements.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provides Tier 1 help desk support for government information systems, including Tableau and Salesforce. Duties include troubleshooting, ticket logging, access management, user account updates, issue escalation, and customer assistance. The role collaborates with development and operations teams, supports system access requests, implements assigned projects, and maintains sensitive information. Work may include variable shifts, weekends, and holidays, with less than 10% travel and remote work options.

Provides Tier IV help desk support for hardware, software, network connectivity, account access, and peripheral issues. Responds to user requests, documents and tracks tickets, installs and updates software, escalates complex problems, maintains IT asset records, contributes to knowledge-base content, and mentors less experienced staff. The role requires onsite work, TS/SCI clearance with polygraph, U.S. citizenship, and Security+ certification within three months of starting.

Provides Tier IV help desk support by responding to user inquiries, diagnosing hardware, software, and network issues, installing and updating software, managing access problems, documenting resolutions, and escalating complex issues. Maintains support tickets, asset records, and knowledge-base articles while mentoring junior technicians and communicating clearly with users. Requires on-site work, U.S. citizenship, 5+ years of experience, an associate degree, CompTIA Security+ within three months, and an active TS/SCI clearance with polygraph.