Top IT Support & Helpdesk Jobs in Baltimore, MD

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide Tier 1/2 support and maintenance for client/server, storage, network, and mobile systems; configure and manage UNIX/Linux and Windows OS; troubleshoot hardware and network issues; perform capacity planning and system optimization; escalate and communicate status to agency management.

The Systems Engineer will monitor online applications, troubleshoot issues, manage performance problems, and analyze system software on mainframe systems.

The Dynamic PC Support Technician provides technical support for desktops and laptops, interacts with clients, and completes service calls efficiently while meeting customer satisfaction criteria.

Mid-level systems administrator to design and maintain CI/CD pipelines, deploy and troubleshoot applications on RKE2/Kubernetes, write Bash automation, manage Docker containers, monitor and optimize systems, support production (on-call), collaborate with developers, and document configurations and workflows.

Provide on-site systems administration for a cleared program in Maryland: design, deploy, patch, and maintain virtualized environments (VMware/Proxmox), support VDI and enterprise storage, administer Windows and Exchange, use PowerShell/PowerCLI, and manage multi-site networks.

Manage, secure, and maintain Linux and Windows server infrastructure including installation, patching, monitoring, automation, virtualization, containers, backup/recovery, log management, and documentation. Provide on-call support and participate in disaster recovery planning while ensuring system hardening and performance.