Top IT Support & Helpdesk Jobs in Baltimore, MD

Leads the internal IT function and team across strategy, identity, endpoints, networking, collaboration, cloud infrastructure, service management, AI governance, security operations, budgets, vendors, and compliance. Builds scalable technology roadmaps, manages Microsoft 365 and endpoint environments, improves employee experience, oversees business continuity, and partners with executive leadership, Security, Engineering, Finance, and HR.

Provides Tier 1 production support for enterprise applications, point-of-sale systems, databases, ETL processes, SSIS packages, data loads, and related platform components. Responsibilities include incident triage, troubleshooting, monitoring, ticket documentation, dealer communication, escalation, deployment support, health checks, knowledge-base maintenance, and preventive problem analysis. The role collaborates with development, DevOps, database, and platform teams to resolve incidents and improve support processes.

Provides Tier 1 production support for enterprise applications, point-of-sale systems, databases, ETL jobs, and data integrations. Troubleshoots incidents using logs, metrics, traces, and SQL; monitors platform health; documents resolutions; communicates with dealers and internal stakeholders; escalates complex issues; supports testing, deployments, configuration changes, and preventive improvements. Maintains knowledge articles and helps users resolve common operational issues.

Own day-to-day corporate IT operations, including access provisioning and deprovisioning, Google Workspace administration, device procurement and lifecycle management, asset inventory, and Tier 1 support. Manage MSP performance through SLA scorecards covering tickets, patching, endpoint security, and onboarding. Support SSO, password management, MDM/BYOD compliance, security tooling, and regulated-environment requirements while improving onboarding and offboarding processes.

Provides advanced technical support for LifewayWorship.com and escalated customer issues. Manages digital and physical worship assets, audio edits, artwork, vendor fulfillment, rights administration, database accounts, and mailing lists. Collaborates with programmers on regression testing, bug fixes, and feature support, while supporting worship initiatives, content development, ministry partnerships, and process improvements. The role is remote within the U.S. with occasional travel to Nashville.

Support and maintain enterprise physical and virtual infrastructure on cloud and on-prem platforms. Deploy, automate, monitor, and troubleshoot servers, storage, networking, and applications. Provide 24x7 production support, performance monitoring, firmware/software maintenance, document resolutions, participate in testing new technologies, and liaise with vendors and development teams to integrate operational requirements into the SDLC.

Administer, configure, maintain, and troubleshoot SharePoint Online and Microsoft 365 environments. Support sites, pages, workflows, libraries, permissions, content management, and enterprise collaboration tools. Assist with Power Apps, Power BI, and Power Automate solutions, integrations, governance, security, and compliance. Provide technical support to users and collaborate with developers, data specialists, project managers, and business stakeholders. The role requires federal program experience and eligibility for IRS staff-like access and Moderate Risk screening.

Provides Tier 2 and Tier 3 technical support, system administration, health monitoring, troubleshooting, configuration, and software updates for a federal law enforcement client. Trains users, manages credentials and licenses, documents support activities in Salesforce, produces usage reports, and serves as a technical liaison between the client and internal teams. May assist investigations, participate in on-call duties, and travel monthly to the Washington, D.C. area.

Provides onsite first-line IT support for employees through in-person, phone, and ticketing channels. Installs and troubleshoots Windows devices, peripherals, Microsoft 365 applications, user accounts, network connectivity, and VPN access. Deploys equipment for new hires, manages tickets, documents resolutions, escalates complex issues, and maintains knowledge-base content. The role is fully onsite in Sugar Land or Pearland, Texas, with occasional lifting of equipment up to 25 pounds and no travel.

Provides software support to EMR users by handling inbound inquiries, troubleshooting application issues, documenting and replicating bugs, educating clients, and coordinating escalations. The role supports either clinical or practice management teams, requires strong communication and prioritization skills, and involves handling 25 or more calls daily. It is a hybrid position based in Boca Raton, Florida, with onsite work three days weekly for local employees.