Top IT Support & Helpdesk Jobs in Baltimore, MD

Responsible for managing IT investments, ensuring alignment with regulatory standards, supporting budget execution, and providing governance expertise on IT investment management.

The IT Systems Administrator provides Tier 2 support, manages IT systems, troubleshoots complex issues, and supports migrations in a remote setting.

Provide technical support and troubleshooting for Oracle Cloud integrations, validate and test integrations, respond to user inquiries, document and escalate issues, maintain knowledge base, and coordinate with BAs and SMEs for functional testing and post-production support.

The IT Support Operations Specialist will manage daily IT support tasks, oversee onboarding/offboarding processes, manage devices, assist with compliance documentation, and provide helpdesk support.

Support Global TMF Management & Records with eTMF system tasks, reporting, UAT, user support, and documentation. Assist with metrics analysis, ticket triage, dashboard maintenance, and process improvement under close supervision in a regulated pharmaceutical environment.

Lead and scale the Managed Services organization, owning P&L, staffing, service delivery (24x7 service desk, NOC, data center/cloud), SLAs, KPIs, tooling, customer retention, and continuous improvement while coaching leadership teams.

As an IT Operations Engineer, you will manage IT operations across multiple companies, handling identity management, SaaS platforms, and automations to optimize processes and support users effectively.

Freedom Technology Solutions Group invites applicants for a creative IT career focused on Data Engineering, Business Intelligence, and Software Engineering with growth and innovative culture.

The Vice President of IT Infrastructure & Operations leads IT strategy, manages infrastructure, ensures service delivery, and drives ITSM transformation in a healthcare setting.

Manage, maintain, and optimize Microsoft 365 and SharePoint environments for hundreds of users; resolve incidents with Help Desk, create documentation and training, build Power Automate flows and Power Apps, integrate M365 services, and produce Power BI reports and dashboards.