Top IT Support & Helpdesk Jobs in Baltimore, MD

Provide advanced support and maintenance for desktops, servers, network devices, and associated systems. Act as first escalation for technicians, deliver onsite support, document configurations and troubleshooting steps, evaluate system performance, and recommend improvements to enhance client efficiency.

Administer, install, configure, and troubleshoot FileNet P8 and Case Manager (ICM) components on WebSphere/Linux. Gather/validate infrastructure requirements, create installation/deployment documentation, support COTS installations, perform system administration, capacity forecasting, and resolve integration/configuration issues.

Lead and manage 24x7x365 NOC and network operations for distributed enterprise environments. Oversee monitoring, incident response, ticketing workflows, change management, SLAs, RCAs, staffing, training, service deployments, and process/automation improvements while coordinating with engineering, firewall, ISP/OSP, and customer teams.

Provide IT system administration and technical support for servers, desktops, storage, networks, and mobile devices. Configure and manage Linux systems, implement security best practices and patches, maintain hardware inventory, set up storage (NAS), perform Tier 1/2 break/fix support, and use command scripting to automate and troubleshoot tasks in support of defense clients.

Provide Tier 1 and Tier 2 technical support to students, faculty, and staff for Windows and Microsoft 365 environments. Configure, deploy, image, and maintain Windows devices; support classroom AV, printers, phones, and network connectivity. Assist with cybersecurity initiatives, patch management, vendor coordination, documentation, and special projects. Occasional after-hours support and physical handling of equipment required.

Provide first-line desktop support and local IT point of contact: triage and resolve incidents for PCs, laptops, printers, mobile devices, email and business apps, document solutions in Knowledge Base, contribute to IT projects, and ensure timely professional service to users.

Support and sustain a highly customized IBM Maximo environment: troubleshoot application, database, middleware, and integrations; apply patches and security updates; administer WebSphere and Linux environments; run SQL and scripts; coordinate with vendors and stakeholders; document configurations and perform root cause analysis to improve system reliability.

Provide onsite IT support by maintaining device inventory and database records, performing hardware maintenance and troubleshooting, assisting with onboarding/offboarding logistics and account setup/removal, updating the IT knowledgebase, and supporting IT staff with documentation and process improvements.

Support a U.S. government customer handling Tier 1 help desk and Tier 2 escalations. Configure and manage UNIX/Linux and Windows systems, implement enhancements to improve reliability and performance, and use scripting to automate tasks. Maintain security posture per clearance and certification requirements.

Provide Tier 1 IT support: respond to internal/external service requests for Unix and Windows NT servers, notify users, log and track tickets, categorize and escalate issues, and maintain documentation.