Top IT Support & Helpdesk Jobs in Baltimore, MD

The Platform Associate supports athenahealth EHR and Practice Management applications, assists in system configuration, resolves issues, manages documentation, and provides remote support.

Provide technical support to internal teams by troubleshooting hardware, software, and network issues, managing helpdesk tickets, and onboarding new employees.

The IT Support Engineer will assist with cloud deployment, operations, and customer support, focusing on compliance with security regulations and providing technical guidance.

Provide technical support to customers, troubleshoot software and hardware issues, maintain documentation, and ensure exceptional customer experience.

As Director of IT, you will lead a high-performing team, develop automation strategies, manage service desks, and collaborate across functions to align IT with business goals.

Lead implementation and support of Epic EHR system, optimizing workflows, mentoring teams, troubleshooting issues, and ensuring compliance with SLAs.

The role involves leading and improving IT operations, focusing on proactive service organization, process design, and team development while managing IT projects and vendor relationships.

Lead the L3 hardware support for GPU-dense datacenter infrastructure, managing high-severity incidents, team building, and vendor escalations.

Lead the administration and optimization of the Zendesk ecosystem, managing a global technical team and ensuring high performance and reliability of integrations and applications.

Manage and lead biomedical equipment services, including installations, maintenance, and customer relations. Provide technical support, conduct training, and address customer issues proactively.