Top IT Support & Helpdesk Jobs in Baltimore, MD

The IT Quality & Training Analyst ensures high-quality customer support and internal processes, improves satisfaction, develops QA programs, analyzes cases, updates documentation, audits interactions, collaborates on performance metrics, designs training materials, and stays current with industry standards.

Manage and lead biomedical equipment services, including installations, maintenance, and customer relations. Provide technical support, conduct training, and address customer issues proactively.

The IT Support Specialist will manage internal IT operations, provide user support for hardware and software, handle IT ticketing, and assist in license management and procurement while ensuring security best practices are followed.

The ServiceNow Administrator handles administration, configuration, and support of the ServiceNow platform, optimizing workflows, troubleshooting issues, and collaborating with technical teams to maintain platform stability and efficiency.

The IT Support Specialist will handle internal IT support, manage tickets, provision hardware, track software licenses, and ensure compliance with security policies.

As a Support Engineer at Lumos, you will create excellent customer support experiences, troubleshoot technical errors, develop product expertise, and provide feedback for team improvement.

The Empower Help Desk assists users with Empower software issues, manages call resolutions, and supports credential setups, ensuring user satisfaction and software functionality.

The Technical Support Specialist provides support for security detection systems, ensuring operational availability and resolving technical issues, while also mentoring field service teams.

As a Senior IT Helpdesk Specialist, you'll provide technical support, troubleshoot user issues, guide employees, document procedures, manage hardware/software setups, and assist with onboarding and IT projects.

The Senior Director of Enterprise Engineering will lead IT Operations and Systems Engineering, develop IT strategies, oversee employee technology, and ensure security compliance.