Top IT Support & Helpdesk Jobs in Baltimore, MD

Administers enterprise and business applications across on-premises and cloud environments. Responsibilities include configuration, deployment, maintenance, monitoring, patching, access management, integrations, upgrades, testing, backups, and data integrity controls. Provides Tier 2 and Tier 3 incident support, root cause analysis, and issue resolution. Maintains application documentation, operating procedures, and knowledge base materials while partnering with technical and business stakeholders.

Provides Tier 2 technical support for JOMIS Health Care Delivery mobile and web applications across enterprise, deployed, disconnected, and tactical environments. Responsibilities include advanced troubleshooting, deployments, system integrations, monitoring, mobile device management, documentation, change management, user guidance, and DoD cybersecurity compliance. The role collaborates with engineering, product, cybersecurity, and hosting teams to maintain application readiness, reliability, security, and operational performance.

Provides onsite operational and technical support in a mission-critical environment. Responsibilities include troubleshooting system issues, assisting users and help desk technicians, monitoring system and network status, maintaining SOPs, SLAs, tickets, and documentation, communicating operational updates, and coordinating issue resolution with customer stakeholders. Requires an active TS/SCI clearance with full-scope lifestyle polygraph and does not permit sponsorship or clearance upgrades.

Administers Linux and Windows systems, virtualization platforms, and Splunk. Supports IT system implementation, troubleshooting, maintenance, capacity planning, and operational optimization while providing Tier 1 and Tier 2 support. Applies advanced systems administration and consulting expertise across the system lifecycle, from requirements through retirement, for classified government missions.

Provides Tier 1 and Tier 2 help desk support for government collaboration services. Monitors service health, performs basic troubleshooting and server or service restarts, resolves account and login issues, documents communications in ServiceNow, escalates tickets, communicates outages, and guides users through service functionality. The role operates onsite on rotating shifts year-round and requires TS/SCI with polygraph clearance plus an IAT Level I certification.

Provides operational and technical support for a university nursing simulation center. Responsibilities include configuring and operating simulation rooms, high-fidelity simulators, audiovisual systems, and clinical laboratory equipment; troubleshooting hardware, software, connectivity, and simulation platforms; maintaining inventory, equipment records, and operational readiness; supporting VR and educational technologies; training users; coordinating vendors and repairs; and assisting with live simulations, setup, and laboratory activities.

Participate in a 10-week technology advisory internship providing co-managed IT services. Assist with helpdesk support, employee onboarding, SOP creation, documentation, cloud and network performance management, security activities, data migration, and live troubleshooting. Support client projects, research, analysis, presentations, and vendor collaboration while receiving mentorship and training.

Provides onsite and remote desktop and site support for TSA locations. Duties include troubleshooting hardware, software, connectivity, peripherals, and endpoints; installing, configuring, replacing, and validating equipment; handling IMAC and break/fix activities; documenting tickets and assets; coordinating escalations, vendors, logistics, dispatches, and customer communications; and supporting deployments, projects, surge activities, and service continuity.

Supports intelligence community systems through business and systems analysis, technical troubleshooting, user communication, requirements gathering, functional specifications, and comprehensive technical documentation. Creates guides, SOPs, data-flow documentation, reports, and briefings for technical and nontechnical audiences while maintaining documentation libraries and 508 compliance. Supports onboarding, training, junior staff quality checks, help desk guidance, ticket tracking, and collaboration with developers, users, vendors, and government stakeholders.

Leads digital technology operations at an onsite aerospace facility, serving as the primary escalation point between enterprise technology teams, local leadership, vendors, and production environments. Oversees infrastructure reliability, security, compliance, audit readiness, hosting costs, service-level performance, technology deployments, and maintenance. Coordinates network, wireless, facility, conference room, machine installation, collaboration, telecommunications, and security initiatives while advocating for site priorities and ensuring timely resolution of technology issues.