Top IT Support & Helpdesk Jobs in Baltimore, MD

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Manage dedicated support ticket queues by monitoring, prioritizing, assigning, and routing tickets to technical resources or other teams. Ensure service-level agreements are met, associate related tickets with parent incidents, coordinate workload-based resource allocation, and follow up after resolution. The role requires clear communication, multitasking, stress tolerance, at least one year of relevant customer-centric, administrative, communications, or project management experience, and an active TS/SCI clearance with full-scope polygraph.

Provides overnight technical support for network, desktop, systems hardware and software, application access, and telecommunications issues. Troubleshoots and resolves customer problems through phone and ticketing channels, analyzes historical records, routes complex issues to specialists, maintains tracking databases, and identifies recurring problems. The role is onsite in Annapolis Junction, Maryland, requires U.S. citizenship, Security+ CE and PWS 9.1 certifications, and active TS/SCI eligibility with a polygraph.

Provides front-line IT support for NMCI users by distributing and collecting computers and peripherals, tracking inventory, documenting work, supporting new-hire check-ins, and assisting with technology refreshes. The role offers basic hardware and software guidance, verifies user readiness, and delivers customer assistance in an enterprise environment. It requires five days per week onsite in Patuxent River, Maryland, and involves working on a DoD contract requiring U.S. citizenship and eligibility for a Secret clearance.

Responds to critical customer network outages, troubleshooting Ciena optical networking and routing and switching products to restore service. The role documents recovery actions, prepares root cause analyses, supports complex incidents, participates in rotational weekend on-call coverage, and contributes to lessons learned and network recovery best practices.

Leads execution of corporate IT projects and operations while providing hands-on technical direction and escalation support. Administers Microsoft 365, identity, endpoints, networks, cloud, virtualization, servers, ITSM, assets, backups, and AV systems. Coordinates vendors, procurement, budgets, compliance, documentation, onboarding, and infrastructure upgrades. Requires prior IT team leadership, broad systems administration experience, U.S. citizenship, and a Secret clearance or ability to obtain one.

Provides customer support for FacilityOS software, hardware, mobile applications, and integrations. Diagnoses and resolves technical issues, troubleshoots networking and devices, escalates defects to internal teams, creates documentation and training materials, and improves support processes. The role requires customer-facing digital support experience, SQL knowledge, hardware and software installation skills, and strong communication and problem-solving abilities.