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Top IT Support & Helpdesk Jobs in Baltimore, MD
Cloud • Security • Software • Cybersecurity • Automation
Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.
Top Skills:
Ai/Llm ToolingBashCi/CdDisa StigFedrampGitGitlab DuoKubernetesLinuxOpenshiftRubyRuby On RailsSelinux
Computer Vision • Healthtech • Information Technology • Logistics • Machine Learning • Software • Manufacturing
Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.
Top Skills:
AnydeskAWSCodentCurveDental Imaging SoftwareDenticonDentrixEaglesoftETLIntraoral Scanner PlatformsOpen DentalRemotepcSplashtopTeamviewerWindows Server
Reposted 2 Months AgoSaved
Consumer Web • Real Estate • Sharing Economy • Virtual Reality • Consulting • Manufacturing
Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.
Top Skills:
Active DirectoryDhcpDnsEndpoint Security SolutionsFreshdeskGoogle WorkspaceJira Service ManagementmacOSMicrosoft 365MS OfficeRemote Desktop ToolsServicenowTcp/IpVpnWi-FiWindowsZendesk
7 Hours AgoSaved
Aerospace • Information Technology • Professional Services • Security • Software
Provides overnight technical support for network, desktop, systems hardware and software, application access, and telecommunications issues. Troubleshoots and resolves customer problems through phone and ticketing channels, analyzes historical records, routes complex issues to specialists, maintains tracking databases, and identifies recurring problems. The role is onsite in Annapolis Junction, Maryland, requires U.S. citizenship, Security+ CE and PWS 9.1 certifications, and active TS/SCI eligibility with a polygraph.
Top Skills:
Desktop HardwareNetwork HardwarePws 9.1Security+ CeTelecommunications Systems
Aerospace • Information Technology • Professional Services • Security • Software
Oversee daily IT service delivery across service desk, infrastructure, networks, cloud services, applications, and end-user support. Lead IT staff, contractors, and vendors; manage ITSM processes; ensure system reliability, security, compliance, and lifecycle planning; communicate operational risks and outages; track service metrics; and drive modernization and continuous improvement.
Top Skills:
Cloud ServicesCybersecurity OperationsEndpoint ManagementIt Service Management (Itsm)Network InfrastructureServer InfrastructureServicenow
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Cloud • Information Technology
Provides front-line IT support for NMCI users by distributing and collecting computers and peripherals, tracking inventory, documenting work, supporting new-hire check-ins, and assisting with technology refreshes. The role offers basic hardware and software guidance, verifies user readiness, and delivers customer assistance in an enterprise environment. It requires five days per week onsite in Patuxent River, Maryland, and involves working on a DoD contract requiring U.S. citizenship and eligibility for a Secret clearance.
Top Skills:
ExcelMicrosoft OutlookMicrosoft TeamsMicrosoft WordNmci
Cloud • Hardware • Internet of Things • Other • Software • Utilities
Responds to critical customer network outages, troubleshooting Ciena optical networking and routing and switching products to restore service. The role documents recovery actions, prepares root cause analyses, supports complex incidents, participates in rotational weekend on-call coverage, and contributes to lessons learned and network recovery best practices.
Top Skills:
Ciena Optical NetworkingNetwork Recovery TechniquesRouting And Switching
Information Technology • Software • Cybersecurity
Leads execution of corporate IT projects and operations while providing hands-on technical direction and escalation support. Administers Microsoft 365, identity, endpoints, networks, cloud, virtualization, servers, ITSM, assets, backups, and AV systems. Coordinates vendors, procurement, budgets, compliance, documentation, onboarding, and infrastructure upgrades. Requires prior IT team leadership, broad systems administration experience, U.S. citizenship, and a Secret clearance or ability to obtain one.
Top Skills:
Active DirectoryAnsibleAWSAzureBashCmmcDod StigsEc2Entra IdFirewallsIntuneItsmJAMFJIRAmacOSMicrosoft 365NetworkingNist 800-171PowershellRed Hat Enterprise LinuxRoutingSwitchingTeams RoomsVlansVMwareVpnWi-FiWindowsWindows Server
Logistics • Security • Software • Automation
Provides customer support for FacilityOS software, hardware, mobile applications, and integrations. Diagnoses and resolves technical issues, troubleshoots networking and devices, escalates defects to internal teams, creates documentation and training materials, and improves support processes. The role requires customer-facing digital support experience, SQL knowledge, hardware and software installation skills, and strong communication and problem-solving abilities.
Top Skills:
BluetoothDatabasesEthernetHardware DriversMicrosoft SuiteMobile ApplicationsSQLWi-FiZendesk
Professional Services • Industrial • Manufacturing
Provides first-line technical support for hardware, software, and network issues through phone, email, and in-person channels. Troubleshoots incidents, manages ticket documentation and follow-up, escalates complex issues, supports technology deployments, and creates user documentation. Conducts new-hire technology training, analyzes service metrics and feedback, and recommends improvements to IT support processes. The role is primarily onsite with minimal inter-site travel.
Top Skills:
Computer NetworksHardwareHelp Desk Ticketing SystemsIt Service Management ToolsSoftware
Professional Services • Industrial • Manufacturing
Administers enterprise and business applications across on-premises and cloud environments. Responsibilities include configuration, deployment, maintenance, monitoring, patching, access management, integrations, upgrades, testing, backups, and data integrity controls. Provides Tier 2 and Tier 3 incident support, root cause analysis, and issue resolution. Maintains application documentation, operating procedures, and knowledge base materials while partnering with technical and business stakeholders.
Top Skills:
Cloud ComputingEnterprise Applications
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Top Companies in Baltimore, MD Hiring Operations & Support Roles
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