Top Customer Support Jobs in Baltimore, MD

Provide best-in-class travel support across chat, call, and email; manage hotel, flight, car and rail bookings; maintain supplier and system knowledge; resolve issues within SLA; advise on fares, ticketing, and compliance; provide feedback to product teams and meet performance metrics.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Provide phone-based customer service for small business lending: answer inbound calls, resolve account and payment issues, create payment plans, update accounts, and educate customers on products. Complete a four-week training program and deliver high-quality, empathetic verbal and written support while working remotely.

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Provide logistics-focused customer support and issue resolution for assigned accounts, maintain data integrity in internal systems, complete reporting, liaise between customers and internal teams, assist program/network managers, and help create SOPs.

Prepare and review vehicle title documentation, enter title data into IAA systems, ensure compliance with state/salvage laws, resolve title issues, and provide customer support via phone, email, and mail.

Provide client service support to Financial Advisors by handling client requests, preparing accurate client materials, promoting banking offerings, ensuring policy compliance, and supporting daily team operations to deepen client relationships and operational excellence.

Provide high-level customer service to prospective and current students on financial aid processes. Gather applicant information, present initial aid packages, perform clerical and data entry tasks, and follow department policies. Position reports to the Director of Financial Aid and requires some evening and Saturday hours.