Top Customer Support Jobs in Baltimore, MD

Advises students on Veteran Education Benefits, certifies enrollments with the VA, evaluates eligibility, processes documentation and payments, reconciles records, interprets regulations, updates PeopleSoft, and resolves student issues. The role coordinates with university departments and VA offices, maintains confidential records, supports compliance and policy improvements, and communicates with students through phone, email, text, and chat. Some travel to VA training conferences may be required.

Provides senior-level technical support to top-tier customers using Ping Identity products. Responsibilities include troubleshooting, root-cause analysis, issue resolution, customer communication, bug reproduction, escalation leadership, cross-functional collaboration, documentation, mentoring, queue management, and process improvement. The role requires expertise in REST APIs, SSL/TLS, networking, Linux, virtualization, cloud platforms, and identity and access management, with Thursday-to-Monday shifted scheduling and weekend or holiday coverage.

Manage and process accounts in an internal queue, meet service-level agreements, respond to customer inquiries, make outbound calls to customers and recovery vendors, and coordinate across departments. The role requires strong customer service, communication, organization, account-management, and computer skills, along with the ability to work independently and meet deadlines.

Lead Ashby’s Knowledge Management function by setting strategy, governance, quality standards, and success metrics. Manage and develop Knowledge Managers, expand into digital support and localization, and partner cross-functionally with Support, Product, Engineering, Marketing, and Enablement. Co-own the AI Assistant’s structured and generative self-service experiences, establish localization processes, and use analytics, customer feedback, and support trends to prioritize content and improve customer outcomes.

Provides technical and functional support for Advarra’s clinical research software through email, chat, and ticketing systems. Troubleshoots moderately complex customer issues, identifies root causes, coordinates with cross-functional teams, and communicates solutions. Builds product and clinical research knowledge, supports customer training and demonstrations, mentors peers, advocates for product enhancements, and contributes to process improvement, documentation, and onboarding initiatives.

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Use macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify issues requiring Tier 2 or Enterprise escalation, and flag recurring questions for new macros. The role requires clear written communication, process discipline, accuracy during repetitive work, and curiosity about the product. Prior customer-facing or process-driven experience is helpful but not required.

Provide high-volume technical support to pet care businesses by handling phone calls and tickets, troubleshooting product settings, building new customer accounts, collaborating with technical teams, and documenting customer interactions and resolutions. The role requires strong communication, technical aptitude, organization, self-motivation, and comfort working remotely in a fast-paced environment.

Provide first-line client support for a futures brokerage and prediction-markets platform through Intercom, email, and tickets. Assist with account setup, verification, funding, withdrawals, platform navigation, market explanations, and troubleshooting. Document interactions, track compliance questions, escalate technical issues, and identify recurring client concerns for product and operations teams. Support clients accurately during high-volume live events while collaborating with compliance, risk, and operations.

Investigates and resolves executive-level customer escalations across written, social media, regulatory, and legal channels. The role manages multiple cases, assesses risk, proposes settlements, drafts correspondence, tracks issues for reporting, communicates with stakeholders, and identifies process improvements. An Accredited Claims Adjuster license is required within 90 days, along with strong analytical, organizational, writing, judgment, and customer service skills.

Resolves contractor support tickets involving payments, identity verification, account access, onboarding, and project issues. Serves as a single point of contact, coordinates escalations across internal teams, monitors Discord requests, applies ticket severity classifications, supports P0 on-call response, and identifies opportunities for self-service and automation. Maintains service-level performance and helps reduce re-escalations and unresolved contractor issues.