Top Customer Support Jobs in Baltimore, MD

Coordinate client travel schedules by booking hotels, flights, and excursions per preferences. Provide customer service, use company booking software and provided website/social media tools. Receive full training and certification; work virtually with flexible hours and commission-based pay and travel perks.

Provide high-level customer service to prospective and current students on financial aid processes. Gather applicant information, present initial aid packages, perform clerical and data entry tasks, and follow department policies. Position reports to the Director of Financial Aid and requires some evening and Saturday hours.

Entry-level client service role supporting commercial lines: administrative processing, carrier communications, document management in eMMA/Sagitta/ImageRight, loss run requests, and licensing/designation progression.

Coordinate and respond to customer inquiries, manage support tickets, escalate issues to appropriate teams, maintain customer records, and assist with day-to-day support operations while ensuring confidential handling of applicant information.

Provides empathetic, efficient customer support across multiple channels; documents interactions in CRM software; analyzes issues and proposes solutions; applies product knowledge to educate users; shares customer feedback and sentiment trends; develops support documentation; and supplies scenario-based input to train AI systems. Requires at least three years of professional customer support experience, strong communication and problem-solving skills, CRM proficiency, and experience managing complex cases.

Volunteer Discord moderator responsible for enforcing community guidelines, reviewing user content, answering member questions, fostering positive engagement, planning events, and supporting server growth. Attend biweekly meetings, respond to messages within 24 hours, contribute ideas to improve moderation and community dynamics, and help execute outreach and promotional plans. Minimum 8 hours/week for at least six months.

Verifies customer-submitted data against uploaded documents, records accurate account and support notes, responds to email and phone inquiries, troubleshoots platform issues, resolves customer complaints, and communicates system errors while following detailed compliance procedures.

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.

Provide technical and customer support for hardware and network outages through phone, email, software, and internal requests. Diagnose issues using multiple software tools, coordinate with internal and external stakeholders, communicate solutions, meet response-time targets, gather product feedback, identify proactive improvements, and build strong customer relationships. The role is remote-first and supports customers across manufacturing environments.

Provide empathetic, accurate support to clients and employees navigating education benefits, loan forgiveness, tuition assistance, repayment assistance, and refinancing. Respond through phone, email, chat, SMS, and ticketing systems; resolve non-technical issues using approved workflows; assess needs and documentation; collaborate on escalated cases; identify workflow improvements; and maintain detailed CRM case records.