Top Customer Support Jobs in Baltimore, MD

Provide customer support via email, chat, phone, and video; diagnose and resolve software, hardware, mobile app, and integration issues; reproduce and document bugs; liaise with Engineering, QA, and Professional Services; create customer and internal documentation and training; and improve support processes to increase team efficiency.

Provide logistics-focused customer support and issue resolution for assigned accounts, maintain data integrity in internal systems, complete reporting, liaise between customers and internal teams, assist program/network managers, and help create SOPs.

Manage and optimize intraday staffing and schedules for Customer Success teams. Produce forecasts, monitor phone/chat/case queues, adjust staffing in real time, drive SLA attainment, run trend analysis, develop dashboards and reports, coordinate cross-team contingency support, and communicate staffing risks and recommendations to leadership.

Serve as first escalation point for fulfillment-related customer issues. Monitor ticket queue, triage and resolve escalations, document cases, identify trends, collaborate cross-functionally, and maintain SOPs and knowledge base.

Serve as a remote customer support representative for healthcare providers, patients, and staff. Triage inbound phone/chat/email/portal messages, provide ordering and account support, troubleshoot portal/login issues, supply product information, and handle sensitive patient data accurately within compliance standards.

Serve as first point of contact for auto claims intake (FNOL). Create and accurately document new claims, assist customers via phone and email, initiate vehicle inspections and rental arrangements, escalate issues, and support catastrophe response and performance metrics while delivering strong customer service.

Serve as front-line support for policyholders: answer phone and email inquiries about policies, coverage, billing, and claims; document interactions; escalate complex issues; maintain product knowledge; improve support workflows and collaborate with CS and Claims teams.

Lead Player Experience and Safety operations: own moderation policy and enforcement, audit and coach agents, manage support queue health, write SOPs and reports, surface community trends to Product, and lead a combined Trust & Safety and Support team to keep the Gen Z platform safe and healthy.

Manage end-to-end corporate travel bookings (air, hotel, ground, rail) for multiple accounts using Avenir/Spotnana, Sabre, and Amadeus. Ensure policy compliance, preferred vendor usage, exceptional customer service, and meet performance standards. Provide first-level traveler support, attend trainings, and maintain company procedures and relationships.

Provide end-user EHR support for clinical users: triage and resolve cases, escalate when needed, maintain CRM records and knowledge articles, build client relationships, work shifts between 8am–8pm, and contribute to process and tool improvements.