Top Customer Support Jobs in Baltimore, MD

Supports Girl Scout member retention by building relationships with girls, families, volunteers, and troop leaders; resolving inquiries and concerns; documenting cases; supporting retention campaigns and events; providing program and policy guidance; attending service unit and troop meetings; and collaborating across departments to improve member experiences.

Receives structured training to investigate and manage automobile, equipment, and property damage insurance claims. Responsibilities include assessing coverage, gathering information, evaluating fraud risk, setting reserves, determining settlements, issuing payments, communicating claim status, maintaining accurate records, and obtaining required adjuster licenses. The role requires strong customer service, communication, judgment, organization, and adaptability to new claims technologies and workflows.

Supports client service requests, researches and resolves client concerns, maintains client information in a CRM, completes administrative tasks, and assists with special projects. The intern works with local and centralized teams, follows compliance and risk procedures, ensures documentation requirements are met, and contributes to a positive client experience. This is a 10-week, full-time, in-office internship focused on professional development, mentorship, and financial services experience.

Processes customer will-call orders and pickups accurately and efficiently. Generates invoices, collects payments, enters special and customer orders, coordinates van deliveries, organizes vendor and intercompany pickups, and arranges UPS shipments. Provides customer service and sales administration support, handles billing and credit requests, supports incoming customer service calls, and administers the employee cash sales program.

Provides phone and email customer support, processes high-volume quotes and orders, offers technical and product assistance, identifies sales opportunities, and resolves customer issues. Supports Account Managers and store operations through events, in-store coverage, inventory tasks, and customer visits. Collaborates with teams, mentors associates, participates in community activities, and maintains safety and service standards.

Manage the customer experience at a veterinary emergency hospital by greeting clients, coordinating communications, routing urgent calls, resolving concerns, updating medical teams, processing payments, discussing financial and end-of-life options, and following up after visits. The role requires empathy, organization, multitasking, emotional intelligence, and flexibility for rotating nights, weekends, and holidays in a fast-paced, noisy environment.

Enrolls union members in customized health and life benefits plans, answers benefits questions, processes plan changes, and provides responsive customer service. The role requires obtaining health and life insurance licenses, interacting with diverse union members, working weekends and select holidays, and completing a background check. Strong performers may enter a management development track and advance into office leadership.

Provides proactive student finance advising for a portfolio of approximately 850–950 students. Develops individualized financial plans, explains Title IV and related regulations, resolves escalated student financing concerns, collaborates across departments, and supports process improvements. Serves as a subject matter expert on financial aid policies and regulations while delivering accurate, exceptional customer service in a contact center environment.

Coordinate client travel schedules by booking hotels, flights, and excursions per preferences. Provide customer service, use company booking software and provided website/social media tools. Receive full training and certification; work virtually with flexible hours and commission-based pay and travel perks.

Provide high-level customer service to prospective and current students on financial aid processes. Gather applicant information, present initial aid packages, perform clerical and data entry tasks, and follow department policies. Position reports to the Director of Financial Aid and requires some evening and Saturday hours.