Top Customer Support Jobs in Baltimore, MD

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The Manager, CX Workforce Capacity will develop workforce strategies, manage a team, optimize staffing models, analyze performance, and enhance processes for the Customer Experience team.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Manage low- to mid-complexity auto and general liability claims (including bodily injury): investigate, confirm coverage, set reserves, authorize payments within limits, communicate with claimants/clients, follow client/carrier guidelines, and collaborate on complex matters.

The Senior Manager, Customer Operations will lead a team, ensure operational excellence, enhance customer experiences, and drive financial goals.

Manage customer relationships and provide technical support in the Pulp & Paper industry. Ensure productivity and support growth opportunities. Monitor processes and report results.

CLEAResult seeks talented individuals for sustainability roles focused on energy efficiency, climate change, and environmental impact. Opportunities exist in various skillsets including marketing and customer support.

The Certificate Processor issues new and renewal certificates, provides customer service, processes documents, and communicates with stakeholders to deliver critical insurance information.

The Head of Product Support will lead the Product Support organization, defining support strategies, building scalable systems, and enhancing customer experience while managing a team of support professionals.

Conduct regular quality audits of calls, messages, and documentation; evaluate adherence to protocols; provide actionable feedback; identify patterns and gaps; verify SOP compliance; support performance and engagement initiatives to maintain high-quality operational workflows.