Top Customer Support Jobs in Baltimore, MD

The CareDriver Support Manager leads a remote team, ensuring high-quality support and safety standards, manages performance metrics, and implements operational improvements.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

This role involves maintaining customer relations, managing seat order data, supporting clients with technical issues, and ensuring compliance with NMCI guidelines and procedures.

The Vice President of Customer Operations leads strategic initiatives to enhance customer care and operational performance through digital transformation and cross-functional collaboration.

The Support Enablement Specialist will create and maintain training content, support onboarding, track progress, and enhance learning experiences in a fast-paced environment.

The Manager of Support Operations will develop operational foundations, improve workflows, implement AI solutions, and lead a high-performing team to enhance customer support experiences.

As an Operations Associate, you'll provide member support through calls, manage workflows, and improve service processes for Rocket Money's financial services.

Provide global escalation support, resolve customer tickets, communicate effectively, and maintain updated partner data while meeting KPIs.

As a Remote Bilingual Transaction Coordinator, you will manage real estate transactions, ensuring smooth communication between all parties, while providing exceptional client support in both English and Spanish.

The Mortgage Operations Academy Associate will undergo a 90-day paid training program to develop skills in mortgage operations and customer support, leading to career opportunities in the industry.