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Top Customer Support Jobs in Baltimore, MD
Healthtech • Social Impact • Software
Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.
Big Data • Fintech • Mobile • Payments • Financial Services
Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Lead cross-functional initiatives to improve customer support experience by synthesizing frontline insights, prioritizing improvements, embedding in product development, and driving adoption of automation and AI. Own end-to-end delivery, define success metrics (CSAT, NPS, FCR, AHT), build a high-performing team, and influence senior leadership to scale support tooling and processes.
Top Skills:
AgileAi ToolsAutomation ToolsContact Center ToolingKnowledge Management SystemsSelf-Service PlatformsSupport Tooling
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Provide end-to-end customer support via phone and digital channels for disability insurance inquiries. Use AI-powered tools and CRM systems to resolve complex policy, billing, and service issues, document interactions, escalate as needed, and participate in training and process improvement.
Top Skills:
Ai-Powered ToolsAutomated SummarizationCopilotCrm PlatformsKnowledge Bases
Cloud • Greentech • Social Impact • Software • Consulting
The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.
Top Skills:
GoldmineMS OfficeSalesforce
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Cloud • Security • Software • Cybersecurity • Automation
As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.
Top Skills:
GainsightKantataProject Management PlatformsSalesforce
Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.
Cloud • Information Technology
This role involves maintaining customer relations, managing seat order data, supporting clients with technical issues, and ensuring compliance with NMCI guidelines and procedures.
Top Skills:
ExcelMicrosoft OutlookMicrosoft TeamsMicrosoft WordNmci Enterprise Tool (Net)
Artificial Intelligence • Information Technology • Machine Learning • Marketing Tech • Software • Biotech • Design
Lead and scale enterprise support operations, design SLAs/policies/playbooks, manage BPO and internal MX teams, build reporting and automation, partner cross-functionally to ensure high-quality, scalable support for enterprise customers.
Top Skills:
Ai-Assisted WorkflowsAnalytics PlatformsBi ToolsCRMHubspotSalesforceSQLSupport PlatformsWfm ToolsZendesk
Fintech • Financial Services
Provide inbound phone and digital support for retail bank onboarding: review and approve applications, troubleshoot issues, complete account maintenance, adhere to SLAs and regulations, participate in testing and training, and deliver excellent customer service across varied schedules.
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