Top Operations & Support Jobs in Baltimore, MD

Lead and scale Inspiren's end-to-end product support and contact center operations for hardware and software products. Set strategy, build contact center infrastructure, implement monitoring/alerting and AI/automation, drive proactive issue detection, translate support insights into product improvements, and develop a high-performing team to support expansion into new markets and care settings.

This is a general "talent pool" posting asking candidates to share their background and interest for future corporate roles across the company. No specific duties or requirements are listed.

Administer Atlassian Cloud (Jira, JSM, Confluence); design workflows, automations, and governance; develop REST API/webhook integrations; manage Atlassian Access (SSO/SCIM); build advanced JQL dashboards and reports; support cloud migrations, audits, and enterprise system integrations.

Provide remote executive support including calendar and travel management, call/email screening, briefing prep, vendor and project deadline tracking, document preparation, CRM data entry, and ad hoc administrative tasks.

Provides Tier 1 and advanced help desk support for hardware, software, network connectivity, account access, peripherals, and user inquiries. Logs, tracks, documents, and resolves support tickets; escalates complex issues; installs and updates software; maintains IT asset records; contributes knowledge-base content; reports security incidents; and mentors less experienced technicians. The role is fully onsite in Annapolis Junction, Maryland and requires U.S. citizenship, IAT Level 1 certification within six months, and eligibility for TS/SCI with polygraph clearance.

Provides Tier 1 technical support for hardware, software, account access, network connectivity, peripherals, and remote-access issues. Responds to users, manages tickets, documents resolutions, updates knowledge-base content, escalates complex problems, and mentors less experienced technicians. Maintains IT asset records, follows security procedures, reports incidents, and communicates clearly with nontechnical users. The role is onsite in Annapolis Junction, operates Monday through Friday from 6 a.m. to 2 p.m., and may require holiday work.

Creates and maintains SOPs, user guides, and knowledge articles in SharePoint for Network Enterprise. Provides technical writing, documentation management, helpdesk support, hardware and software troubleshooting, remote assistance, email and Microsoft Office administration, and cloud infrastructure support. Requires TS/SCI clearance, polygraph eligibility, Security+ or equivalent certification, PWS 9.1 certification, and willingness to work onsite in Annapolis Junction.

Support the CEO and President across complex calendar management, correspondence, travel, board and leadership meetings, strategic workstreams, expenses, and confidential administrative matters. The Executive Assistant will coordinate priorities across clinical operations, business initiatives, and multiple stakeholders; prepare executive materials; track decisions and deadlines; improve workflows; and exercise exceptional judgment, discretion, and communication skills.

Lead and manage secured lending operations for warehouse and collateralized credit facilities. Oversee loan setup, daily servicing, collateral oversight, borrowing base management, reconciliations, invoicing, client escalations, risk and control, audit readiness, and cross-functional stakeholder engagement. Provide direct people leadership, coaching, hiring support, and ensure regulatory and policy compliance.

Paid 16-week return-to-work program for professionals re-entering the workforce after a career break of at least two years. Participants support operations-related functions such as client services, trade support and processing, KYC, AML, EDD, regulatory reporting, cash management, reconciliations, financing, and collateral. The program includes training, mentorship, and professional development in Morgan Stanley’s Baltimore office.

Provides customer support for FacilityOS software, hardware, mobile applications, and integrations. Diagnoses and resolves technical issues, troubleshoots networking and devices, escalates defects to internal teams, creates documentation and training materials, and improves support processes. The role requires customer-facing digital support experience, SQL knowledge, hardware and software installation skills, and strong communication and problem-solving abilities.

Supports Girl Scout member retention by building relationships with girls, families, volunteers, and troop leaders; resolving inquiries and concerns; documenting cases; supporting retention campaigns and events; providing program and policy guidance; attending service unit and troop meetings; and collaborating across departments to improve member experiences.

Lead Finance & Administration at Woodland Job Corps, overseeing budgets, procurement, finance, food services, IT, maintenance, property, student records, and wellness. Ensure DOL and company policy compliance, financial integrity, audits, staff supervision and development, facility upkeep, and community partnerships. Serve as Acting Center Director as needed.