Top Operations & Support Jobs in Baltimore, MD

Provide multi-channel customer support for payroll tax accounts: research and resolve tax notices, coordinate with tax agencies and internal teams, reconcile liabilities, assist with TPA and POA setups, and contribute to recurring filings and process improvements.

Provide expert technical support to enterprise customers by troubleshooting complex MongoDB, database, infrastructure, networking, storage, security, performance, recovery, and scalability issues. Analyze problems across application, database, and storage layers; advise on architecture and production operations; collaborate with product and development teams; contribute to diagnostic and performance tools; and mentor new engineers. This remote role follows a weekend shift after a six-to-nine-month weekday ramp period.

Lead the commissions function end-to-end: plan design, quota support, calculation and payout, CaptivateIQ administration, reporting, dispute resolution, and scaling processes and team to align incentives with company GTM and pricing evolution.

Lead the development of procurement strategies, drive vendor management, ensure cost savings, and establish procurement processes in a remote-first environment.

Partner with enterprise financial firms to design and implement scalable practice management programs. Lead executive engagement, success roadmapping, content and curriculum development, and live facilitation. Drive adoption through program design, data-driven recommendations, and feedback to Product. Travel regularly to client sites and industry events to deliver sessions and represent Zocks as a subject-matter expert.

Lead regional onboarding operations and evolve the function into end-to-end client lifecycle management. Manage and develop dispersed teams, ensure compliant AML/KYC/CDD execution across jurisdictions, resolve escalations, standardize processes, drive operational excellence and automation, partner with business and compliance stakeholders, and own regional performance, KPIs, data quality, controls, and audit readiness.

Provide after-hours and weekend travel support: monitor channels, handle flight/hotel/transport disruptions, rebook travel per SOPs, escalate high-impact issues, document actions, and hand off unresolved items to weekday Logistics.

The Deal Desk Analyst will manage deal support, ensure accuracy in contracts, improve processes, and translate operational issues into solutions.

Own Salesforce and commercial systems as the enterprise system of record for pipeline, forecasting, and reporting. Define commercial metrics, data standards, and governance; improve data quality and adoption; build repeatable board and executive reporting; reconcile sales reporting with Finance; establish forecasting cadence and accountability; manage commercial systems roadmap and external implementation partners.

Lead and transform the Fraud Intelligence Team into a scalable, high-impact function by improving operating models, QA and labeling processes, talent development, cross-functional partnerships, and measurable fraud prevention outcomes using automation and analytics.