Top Operations & Support Jobs in Baltimore, MD

Provide in-office technical support and maintenance for end-user hardware, software, telephony and printers. Troubleshoot basic network/connectivity issues, document and resolve service desk tickets, assist with equipment moves, backups, disaster recovery, data security, and deliver basic end-user training. Escalate complex issues to senior IT staff and support after-hours and emergency activities as scheduled.

Provide hands-on support for data center operations, delivering technical knowledge, collaborating with teams, and ensuring compliance with standards.

The Vice President, Strategic Initiatives leads complex, high-stakes projects across departments, driving alignment and ensuring successful execution. Responsible for managing strategic initiatives and utilizing AI tools for project management and communication.

Lead end-to-end reactive social support across major social platforms, run incident command during public crises, maintain playbooks and QA rubrics, drive automation and AI deflection, route customer feedback to product and analytics, and own performance scorecards for speed, quality, and sentiment recovery.

Provide high-touch executive support to a C-level leader: manage complex calendaring, travel, events, expenses, and special projects; liaise with internal/external stakeholders; partner with admin community to set standards and coverage for the leadership team.

Provide front-line support for Enverus software via phone, email, and screen share; diagnose and resolve user issues; document requests; educate customers; escalate product defects; collaborate with teams to ensure case flow and high customer satisfaction.

As Sr. Manager of Services Partners at Samsara, you will recruit and manage services partners while developing strategic initiatives and improving operational efficiency across the partner network.

You will lead Workday Payroll and Time Tracking configuration, collaborate cross-functionally, build reports, triage enhancements, and document business requirements.

Manage and optimize the Five9 collections dialer environment across internal and third-party operations. Develop outbound dialing strategies, configure campaigns and pacing, monitor performance and compliance (TCPA/FDCPA), troubleshoot vendor/dialer issues, build reporting and SOPs, and drive automation and process improvements in partnership with Ops, WFM, Product, Engineering, and Compliance.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Lead day-to-day execution of the Predictions product across Basketball, Soccer, and Baseball. Launch timely prediction markets, coordinate cross-functional go-to-market campaigns, manage on-site merchandising and game-day operations, respond to live events, and use performance data to refine strategies. Maintain centralized planning and scale prediction-market capabilities.