Top Operations & Support Jobs in Baltimore, MD

The IT Infrastructure Managed Services Director leads cloud and network architecture solutions, drives business growth, and mentors teams, ensuring exceptional service delivery and client satisfaction.

Manage a team of aviation maintenance professionals, ensuring airworthiness of aircraft and leading project execution and process improvement efforts.

The Vice President, Strategic Initiatives leads complex, high-stakes projects across departments, driving alignment and ensuring successful execution. Responsible for managing strategic initiatives and utilizing AI tools for project management and communication.

Lead and scale Operational Excellence across Issue Management, Customer Complaints, Identity Theft & Credit Disputes, and Quality Control. Build strategy, operating model, governance, reporting, and quality programs; drive root-cause analysis, regulatory readiness, cross-functional initiatives, automation, and continuous improvement while mentoring teams and delivering measurable operational and customer outcomes.

Lead and develop a Platform Enablement team that bridges client-facing organizations and Engineering. Oversee escalation governance, triage efficiency, documentation strategy, telemetry-driven advocacy, process automation, and GenAI adoption to reduce MTTR and systemic platform friction. Serve as cross-functional translator for stakeholders and drive data-backed improvements to product and infrastructure.

The VP of Manufacturing leads DFIN's print operations, optimizing throughput and cost performance while ensuring compliance and managing vendor relationships.

The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.

As a Senior Procurement Officer, lead strategic sourcing and negotiations for cloud infrastructure, ensure optimal vendor terms, and collaborate with engineering and finance teams.

The Mortgage Loan Processor will prepare mortgage applications for underwriting, process loans, deliver documents, and ensure accurate loan documentation and communications with borrowers.

The Senior Revenue Operations Manager designs and optimizes the revenue engine across Sales, Marketing, and Product, focusing on strategic growth and efficiency. This role involves data-driven decision-making, improving operational workflows, and leading cross-functional initiatives.