Top Operations & Support Jobs in Baltimore, MD

Provide safety direction and support for a large perishable distribution center. Identify and evaluate risks, implement and measure safety programs, deliver training, lead assessments and committees, investigate incidents, and work with HR, Operations and Workers Compensation to reduce injuries and ensure regulatory compliance.

Provide hands-on support for data center operations, delivering technical knowledge, collaborating with teams, and ensuring compliance with standards.

Supervise a team of Customer Service Representatives to meet SLAs. Hire, onboard, train, develop, and manage performance, attendance, and HR issues. Support sales qualification, foster engagement and inclusion, and lead operational delivery against key metrics.

The Vice President, Strategic Initiatives leads complex, high-stakes projects across departments, driving alignment and ensuring successful execution. Responsible for managing strategic initiatives and utilizing AI tools for project management and communication.

Review and evaluate Group Life claim documentation for completeness and accuracy, process payments, respond to policyholder and beneficiary inquiries, ensure regulatory compliance, meet production and quality targets, mentor reviewers, and support claimants compassionately throughout the claims process.

Design and deploy Zendesk Advanced AI Agents and Copilot to deflect support tickets and automate L0/L1 resolutions. Identify high-impact use cases, build agentic workflows that call external APIs, collaborate with Security/IT and Support Ops on governance and rollout, and track AI impact (deflection, automated resolutions, accuracy) to continuously tune performance.

Own and improve Delivery operations workflows connecting customer demand to capacity planning, cost visibility, reporting, and execution. Lead Jira infrastructure, staffing and cost models, build dashboards and decision-useful materials, partner cross-functionally, and drive automation and AI to simplify recurring work. Maintain operating cadences and support strategic planning; travel up to 10%.

Negotiate delinquent accounts on behalf of clients to maximize savings, build and maintain relationships with external partners, manage client finances and account queues, use tools to consolidate debts for negotiation leverage, provide client guidance, and participate in special projects to support client outcomes.

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.

The Commercial Title Examiner conducts title searches, resolves defects, and ensures property titles are clear for energy projects, acting as a subject matter expert.