Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Closing Coordinator is an entry-level role responsible for supporting the successful and timely scheduling of mortgage loan closings while delivering a positive borrower experience. This role exists to ensure all required closing disclosures are properly delivered and acknowledged, closing details are accurately coordinated with borrowers and title partners, and post-disbursement documentation is reconciled correctly. By managing these critical steps, the Closing Coordinator helps keep loans moving efficiently to close and ensures compliance and accuracy throughout the final stages of the loan lifecycle.
What you’ll do
Contact borrowers within established SLAs via phone and email to confirm closing dates, times, and locations
Review loan files to ensure all required parties have received and acknowledged the Closing Disclosure
Send initial Closing Disclosures when required parties have not yet been properly disclosed
Communicate directly with borrowers regarding hybrid loan closings and closing logistics
Enter and maintain accurate scheduling information within internal systems
Send closing scheduling notifications to title companies and confirm receipt
Escalate loans to the Loan Officer, Closer, or Processor when borrowers are unresponsive or issues arise that may impact closing timelines
Monitor the ALTA reconciliation pipeline after loan disbursement
Reconcile the final signed Closing Disclosure with the Final ALTA received from the title company
Provide consistent, high-quality customer service to borrowers throughout the closing process
Perform additional duties as assigned to support closing operations and business needs
Support varying work hours and overtime as needed to meet operational demands
What you’ll need
High school diploma or equivalent
Strong written and verbal communication skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
High attention to detail with a strong commitment to accuracy
Comfort working with loan documents and navigating internal systems
Ability to professionally communicate with borrowers, title partners, and internal teams
Flexibility to work varying schedules and overtime as required by business needs
Nice to have
Prior experience in the mortgage industry or a related financial services role
Familiarity with loan closing processes or disclosure requirements
Experience working in a customer-facing, service-oriented environment
What the Team is Saying
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions.
Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world.
For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way.
At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
