Top Customer Success & Experience Jobs in Atlanta, GA

The job requires ASL interpreters to work on government contracts with fluency in ASL and English, professional interpreting skills, and a background check. Three years of experience is preferred, and interpreters must adhere to professional conduct standards.

Manage and consult on customer implementations: translate stakeholder requirements into project scopes, configure and test the product, onboard and train users, map clinical workflows, and build dashboards, KPIs, and data-driven alerts to drive customer success.

Establish and manage post-sales customer relationships, create and dispatch service work orders, coordinate schedules with partners, track customer approvals and system notes, assist invoicing and manage customer email inbox, and provide administrative support to Program Managers with weekly reporting and record keeping.

Responsible for managing client relationships, driving paid social strategies, and optimizing account performance across multiple social media platforms.

Serve as primary liaison for assigned financial-institution clients to build and retain relationships, drive renewals and cross-sales, and ensure product adoption. Understand CSI products, evaluate client usage, generate pipeline, lead consultative selling, resolve escalations, and support revenue retention and satisfaction metrics. Coordinate with internal teams and participate in client meetings, webinars, and onsite engagements.

Manage and expand existing customer accounts by upselling and cross-selling Qualio's SaaS platform. Own full sales cycle, build consultative presentations, manage pipeline and forecasts, coordinate cross-functionally, and develop account strategies to meet individual revenue quotas.

Manage relationships with high-value customers, act as platform subject-matter expert, drive engagement and retention, negotiate renewals and upsells, deliver training, troubleshoot technical issues, and advocate customer needs to inform product improvements.

Own post-sales relationships for a portfolio of Series B+ tech clients, lead implementations and onboarding (including ATS/HRIS API integrations and SSO), develop success plans tied to hiring goals, train client teams, analyze and present ROI metrics, advocate customer needs to product, and drive adoption and upsell across Symbal's AI recruiting platform.

Manage post-sales relationships for staffing and RPO clients: lead onboarding and integrations, build success plans, train client teams, analyze ROI metrics, drive adoption and upsell, and advocate customer needs to product and engineering.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Serve as primary relationship manager for VIP APAC clients, providing tailored, responsive account management to drive retention, activity growth, and wallet share. Monitor client activity, identify commercial opportunities across Binance products, prepare account reviews, and partner with Product, Compliance, Risk, and Operations to resolve issues and improve client experience.