Top Customer Success & Experience Jobs in Atlanta, GA

Serve as a technical identity coach for Auth0 customers, guiding adoption, security best practices, and long-term strategy. Build stakeholder relationships, run executive and technical reviews, monitor customer health, identify growth opportunities, and represent customer feedback to product teams to drive adoption and retention.

Support POD leader in managing key accounts, coordinate collateral feedback and approvals, produce monthly customer-centric content, create presentation materials (QBRs, executive decks), and assist day-to-day customer management and operations.

Serve as primary customer contact and liaison, manage and process orders, resolve issues, monitor accounts for growth, maintain contract knowledge, and collaborate with internal teams to deliver exceptional service.

Serve as the primary customer contact for government accounts: manage and resolve order issues, place orders/quotes/service requests, maintain contract knowledge, proactively monitor accounts for growth, and collaborate across teams to meet response and escalation SLAs.

Execute end-to-end customer onboarding using defined playbooks, configure and train customers for early product adoption, track milestones, escalate risks and bugs, coordinate with Engineering and Product, and contribute to onboarding documentation and process improvements to ensure timely first value and high customer satisfaction.

Manage a portfolio of ~35 enterprise trade service customers, build senior relationships, drive adoption, analyze engagement/KPIs, identify upsell opportunities, solve complex problems, mentor new hires, and improve customer experience and processes.

Lead post-sale adoption of new SaaS features by training, enabling integrations, driving adoption KPIs, building customer relationships, and collaborating with cross-functional teams to measure business impact and retention.

Lead a team of Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Coach and develop CSMs, set strategic priorities and metrics, manage risk, collaborate cross-functionally, recruit and scale the team, and champion the customer voice to influence product and process improvements.

Manage and support a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map customer journeys, identify process gaps, implement scalable systems, and continuously improve Customer Success operations.

Manage customer onboarding, implementation, and integrations; act as liaison between customers and internal product/tech teams; handle escalations and SLA adherence; run regular check-ins and quarterly/executive business reviews; analyze customer data to propose conversational AI/LLM-driven solutions to increase value and drive renewals.

Manage a portfolio of enterprise client accounts as primary owner to drive retention, renewals, and revenue expansion. Build account strategies, identify upsell/cross-sell opportunities, monitor account health using data, partner with CSMs and internal teams, and ensure accurate CRM documentation and forecasting.

The Receptionist manages reception operations, provides guest support, handles check-ins/check-outs, and oversees onboard shop services to enhance guest experiences.

The Generalist Intern will optimize internal tools, conduct customer research, support go-to-market efforts, provide product insights, and write clear documentation. This remote position targets recent grads or students.