Top Customer Success & Experience Jobs in Atlanta, GA

Manage dealership accounts by prospecting, building relationships, analyzing markets, and promoting the brand to enhance automotive finance growth.

As a Keyholder at Hill House, you will lead the retail team, engage with clients, ensure operational standards, and support management in staffing and inventory. The role emphasizes building relationships and a service culture.

Lead and coach a team of 5 Dedicated CSMs across the Americas to drive retention, expansion, and net revenue outcomes for high-value accounts. Establish operating rhythms, capacity planning, early-warning systems for at-risk accounts, and cross-functional escalation management. Champion AI-assisted workflows and data-driven playbooks to scale account monitoring and drive operational efficiency while influencing Product, Sales, and Operations with voice-of-customer insights.

The role involves analyzing liability claims, managing general liability claims, driving early resolutions, and maintaining relationships with clients and brokers.

As a Senior Customer Engineer, you'll lead technical strategy for strategic accounts, focus on customer acquisition and onboarding, and resolve complex technical challenges while mentoring junior team members.

The Screening and Applications Specialist guides applicants from application to move-in, ensuring compliance and a positive experience while managing multiple inquiries and documentation.

The Client Success Advisor manages client relationships, ensuring retention, expansion, and quality delivery while coordinating between teams and addressing client needs effectively.

Lead a regional Customer Success team to drive adoption, retention, expansion, and executive relationships. Manage a book of complex SaaS/CPM customers, build and execute success plans, run governance and risk cadences, collaborate cross-functionally, and report on KPIs and commercial outcomes to senior leadership.

Partner with sales and cross-functional teams to quantify, track, and communicate customer value from Accruent solutions. Lead value discovery, build ROI/TCO business cases, track pre/post implementation metrics, support EBRs, identify expansion opportunities, and enable value-based selling through templates, presentations, and best practices.

Own a book of IDW customers to drive growth, engagement, retention and renewals. Act as primary customer contact, run demos/webinars/enrollment events, negotiate renewals, coordinate cross-functional teams, monitor program performance, resolve issues, and identify expansion opportunities.