Top Customer Success & Experience Jobs in Atlanta, GA

Lead and develop a team of 6–8 Customer Success Managers supporting enterprise security customers. Own portfolio health, renewals, and expansion; engage with CISOs/CIOs; drive recovery for at-risk accounts; establish operating cadence, playbooks, and KPIs; partner cross-functionally to deliver measurable customer value.

Lead Mastercard's global Technology Account Management function for Open Finance, managing regional TAM leaders, ensuring integration health and product adoption, influencing product roadmap with client insight, and building scalable enablement, automation, and measurement to drive retention and technical outcomes.

Manage onboarding, implementation, and growth for enterprise clients using Worth's AI underwriting and decisioning platform. Serve as trusted advisor, drive renewals and expansion, lead client engagements and QBRs, monitor success metrics, coordinate cross-functional teams, and improve processes to maximize customer value.

The Partner Success Manager will focus on expanding Gusto's presence in the accounting market by managing strategic partnerships, leading onboarding, delivering training, and advising firms on leveraging GustoPro for growth.

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

As a Client Executive, you will manage customer accounts, drive adoption of Cytora's AI solutions, and build relationships with clients while aligning strategic goals through business reviews and workshops.

Provide high-touch concierge support to dealer customers and sales partners, handle escalations and dealer service issues, manage dealer agreements and receivables, communicate via phone/email/messaging, educate dealers on products and programs, collaborate cross-departmentally to resolve problems, and support business development and sales appointments.

Lead a team that drives onboarding, activation, adoption, and optimization of Clearinghouse solutions for enterprise healthcare clients. Ensure client outcomes, revenue realization, delivery predictability, and operational excellence while partnering cross-functionally and managing escalations and strategic relationships.

Deliver onsite and virtual product training and consulting to dealer clients across assigned domains (DMS, Fixed Ops, Retail). Complete domain certifications, customize curricula, troubleshoot product issues, document training in Salesforce, manage travel and expenses, support product development and internal training, and keep up with automotive trends to drive product adoption.

Manage a portfolio of customers to ensure adoption, value realization, retention, and expansion. Develop Customer Success Plans, run QBRs, monitor health and risks, coordinate cross-functional teams, support renewals, maintain CRM and success documentation, and contribute to playbooks and process improvements.

As a Veterinary Assistant, support the healthcare team, assist with medical equipment, handle patient care, maintain communication, and ensure cleanliness in the practice.