Top Customer Success & Experience Jobs in Atlanta, GA

Manage a portfolio of high-value customers as their dedicated technical and payroll support advisor. Build trusted relationships, resolve payroll and benefits inquiries, educate customers on products, identify and mitigate churn risk, and advocate for customer needs internally. The role requires cross-functional collaboration, strong product and payroll expertise, effective communication, creative problem-solving, and responsible use of AI-assisted tools while maintaining compliance and data privacy.

Leads merchant and partner implementations from signed agreement through live payment processing. Manages implementation analysts, workload, escalations, merchant configuration, partner API integrations, testing, training, and onboarding quality. Tracks implementation KPIs, develops playbooks and enablement materials, and collaborates with Sales, Partnerships, Risk, Product, Engineering, Support, and Underwriting to improve delivery and reduce friction.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Leads and develops a Customer Success team serving strategic enterprise customers in complex managed services and cloud environments. Drives customer outcomes, value realization, retention, renewals, expansion, and executive engagement. Establishes success practices, monitors portfolio health, manages escalations, and coordinates across Sales, Delivery, Operations, Consulting, Support, and Engineering. Uses customer data to improve processes, scalability, and customer experience.

Manage strategic B2B security-solution partners throughout onboarding and ongoing engagement. Monitor adoption, satisfaction, performance, service levels, and revenue; lead governance and executive business reviews; coordinate cross-functional teams; drive renewals, expansion, and product adoption; and advocate for partner needs. The role requires strong analytics, communication, relationship management, and the ability to translate partner insights into scalable growth initiatives.

Manage a portfolio of existing SaaS customers, driving adoption, value realization, retention, renewals, and expansion. Develop account plans, negotiate renewal proposals, monitor customer health through analytics, identify churn risks, and provide consultative product guidance. Collaborate with Legal, Sales Operations, and Renewals teams on contracting, forecasting, and reporting while achieving revenue and retention goals.

Supports client management operations by coordinating projects, tracking metrics, preparing client-facing materials, facilitating meetings, and resolving escalations. Collaborates with laboratory, order processing, finance, and customer success teams to keep samples, budgets, and timelines on track. Maintains organized documentation and contributes to internal initiatives, product improvements, resources, guidelines, and SOPs.

Leads and develops Customer Success Managers while owning retention, renewals, expansion, adoption, forecasting, customer health, and Net Revenue Retention. Manages escalations, improves lifecycle processes, presents performance insights to leadership, and partners cross-functionally with Sales, Product, Support, Marketing, Finance, and Operations to scale customer outcomes and operational excellence.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Provides technical account management for enterprise customers using Samsara’s IoT platform. Builds customer relationships, troubleshoots APIs, hardware, software, and AI technologies, manages significant incidents, aligns solutions with business needs, maintains account records, and serves as a trusted technical advisor. Collaborates with internal teams, supports customer growth, contributes to TAM team development, and provides occasional travel and after-hours coverage.