Top Customer Success & Experience Jobs in Atlanta, GA

The Expansion Account Manager will manage customer relationships, drive account retention, identify growth opportunities, and leverage data for proactive outreach to enhance customer success and satisfaction.

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

Responsible for managing customer relationships for six Federal Reserve Districts, processing securities transfers, and ensuring compliance with collateral requirements. Provides education and resolves customer inquiries while tracking changes in the customer database.

Serve as the primary client contact and subject matter expert for Waystar revenue cycle implementations. Manage setup and design issues, ensure contractual deliverables, build trusted client relationships, communicate challenges and solutions, recommend remediation and costs, and report on customer success and project status.

Lead and develop a team of Services Advisors to scope training, consulting, and technical engagements. Improve scoping accuracy and efficiency using AI and automation, present scopes to customers, partner with Sales and Integration Services, manage opportunity pipelines, and deliver client-focused solutions that drive services revenue and operational improvements.

Act as on-the-ground primary contact for property management partners, leading product rollouts, training, adoption, and change management. Troubleshoot issues, build long-term partner relationships, translate partner needs to product teams, drive data-driven AI performance conversations tied to KPIs, and travel regionally for launches and check-ins.

As a Veterinary Assistant, support the healthcare team, assist with medical equipment, handle patient care, maintain communication, and ensure cleanliness in the practice.

As a Multimedia Journalist, you will report on local issues, produce stories across TV and digital platforms, and engage with the community. Responsibilities include pitching, writing, shooting, and editing video content while working collaboratively in a fast-paced environment.

Lead regional enablement and operations for Services Customer Success to drive customer engagement, adoption, and retention. Partner with cross-functional teams to realize product value, identify expansion opportunities, translate technical capabilities into customer-facing solutions, develop scalable training and playbooks, track KPIs, and report product gaps. Support business case evaluation and program readiness to maximize customer lifetime value and drive renewals and advocacy.

Serve as a technical Customer Success Manager for mid-market B2B clients, advising on AI-led transformation, integrations, and strategic architecture. Drive adoption, run technical workshops, use product usage data to identify expansion opportunities, and represent customer needs to Product and Engineering.