Top Customer Success & Experience Jobs in Atlanta, GA

Leads JumpCloud’s global post-sale organization of 100+ across Customer Success, Technical Support, Professional Services, and Account Management. Owns retention, NRR, NPS, CSAT, onboarding, expansion, operational scaling, and AI-first automation. Partners with Product and Engineering to convert customer feedback into roadmap improvements, manages five direct reports, and presents metrics to executive leadership and the board. Requires significant SaaS leadership experience across SMB, Commercial, and Enterprise segments, global team management, analytical rigor, and approximately 30% domestic and international travel.

Own technical post-sale relationships for enterprise customers, driving onboarding, adoption, optimization, integrations, renewals, and expansion. Partner with sales, product, and engineering; forecast customer consumption; solve technical issues; maintain project documentation; and represent customer needs. This field-based role involves customer travel and requires strong technical, business, and customer-facing skills, plus experience with enterprise software and performance monitoring tools.

The Technical Account Manager will manage relationships with Limited Partner clients, onboard new clients, ensure data quality, and provide product education and support.

Leads and develops a Customer Success team serving strategic enterprise customers in complex managed services and cloud environments. Drives customer outcomes, value realization, retention, renewals, expansion, and executive engagement. Establishes success practices, monitors portfolio health, manages escalations, and coordinates across Sales, Delivery, Operations, Consulting, Support, and Engineering. Uses customer data to improve processes, scalability, and customer experience.

Manages post-sales relationships for government and enterprise accounts, overseeing onboarding, product adoption, account health, issue resolution, renewals, and expansion. Builds executive relationships, conducts business reviews, monitors performance metrics, coordinates cross-functional teams, mitigates churn, and identifies upsell and cross-sell opportunities in partnership with sales and solutions engineering.

Manage strategic B2B security-solution partners throughout onboarding and ongoing engagement. Monitor adoption, satisfaction, performance, service levels, and revenue; lead governance and executive business reviews; coordinate cross-functional teams; drive renewals, expansion, and product adoption; and advocate for partner needs. The role requires strong analytics, communication, relationship management, and the ability to translate partner insights into scalable growth initiatives.

Manages strategic relationships with REPAY’s largest clients, overseeing satisfaction, retention, profitability, growth, and issue resolution. Develops account and territory strategies, conducts business reviews, identifies at-risk accounts, and executes remediation and renewal plans. Leads complex problem-solving efforts, coordinates internal and external teams, advocates for client needs, and communicates payment solution value to stakeholders from administrators to C-suite executives.

Manage a portfolio of existing SaaS customers, driving adoption, value realization, retention, renewals, and expansion. Develop account plans, negotiate renewal proposals, monitor customer health through analytics, identify churn risks, and provide consultative product guidance. Collaborate with Legal, Sales Operations, and Renewals teams on contracting, forecasting, and reporting while achieving revenue and retention goals.

Supports client management operations by coordinating projects, tracking metrics, preparing client-facing materials, facilitating meetings, and resolving escalations. Collaborates with laboratory, order processing, finance, and customer success teams to keep samples, budgets, and timelines on track. Maintains organized documentation and contributes to internal initiatives, product improvements, resources, guidelines, and SOPs.

Own new-client implementations for Movable Ink’s personalization platforms, serving as the project manager and product expert. Responsibilities include developing project plans, coordinating clients and internal teams, designing technical solutions, configuring and QAing campaigns, delivering platform training, troubleshooting issues, and ensuring launches achieve client goals and KPIs. The role requires expertise in mobile messaging, digital marketing, web technologies, data infrastructure, and client or project management.