Top IT Support & Helpdesk Jobs in Atlanta, GA

Provide high-level escalation technical support via phone/chat/email/video; troubleshoot and replicate equipment failures in lab, identify root cause, document resolutions, liaise with engineering and vendors, maintain knowledge base and industry certifications, and manage escalated incidents to customer satisfaction.

First-line IT support handling calls and email, troubleshooting hardware and software, documenting and resolving tickets or escalating, updating users, maintaining knowledge base, monitoring queues, and participating in training to support on-site users in Dunwoody and Marietta.

Administer and improve Docebo and related learning technologies supporting sales enablement, customer training, partner education, onboarding, and certification. Responsibilities include platform configuration, governance, permissions, integrations, SSO, SAML, SCIM provisioning, troubleshooting, vendor coordination, reporting, analytics, and AI-enabled learning technology evaluation. The role translates business requirements into scalable solutions, supports global stakeholders, and ensures platform stability, security, performance, data integrity, and user satisfaction.

Provides advanced pre- and post-sales technical support for digital copiers and printers, mentors and trains staff, monitors team performance, troubleshoots complex connectivity and hardware/software issues, creates documentation and training materials, oversees lab equipment and software testing, and acts for the manager as needed.

Provide Yardi-focused application training (web-based and on-site), deliver end-user support via phone, email and Zendesk, troubleshoot software issues, coordinate with Operations and vendors, participate in testing and implementations, and travel ~25-50% to support in-person training.

Deliver on-site color management consulting, implementation, training, and technical support for Heidelberg Prinect and sheetfed customers. Troubleshoot workflows, perform calibrations and audits, create training materials, support sales and project teams, and travel frequently to customer sites to improve color consistency and production efficiency.

Senior individual contributor providing advanced functional and technical support for payments platforms (NACHA/ACH, FGPP). Owns complex, high‑severity cases end‑to‑end, drives root cause analysis, reduces backlog, creates knowledge articles, mentors junior engineers, and collaborates with Product, Engineering, and Infrastructure on fixes, deployments, and disaster recovery.

Provide intermediate-to-advanced employee-facing IT support across offices and remote workers: troubleshoot endpoints (Windows, macOS, Linux, ChromeOS), diagnose network issues, manage user accounts and access, perform IT asset management and device provisioning, maintain Google Workspace, leverage GenAI assistants, document knowledge base articles, and ensure local onsite technology coverage and SLA compliance.

Provide senior-level IT operations support: resolve hardware/software/networking and access issues, own IT platforms and tooling, support IT asset management, build automation and runbooks, document knowledge in Confluence, and mentor/coordinate with first-line support to reduce recurring incidents.

Administer and support Microsoft SCCM 2012 environments, manage remote devices via command-line utilities, develop and use scripts (VBScript, PowerShell, AutoIt, batch, Perl), maintain Windows 7 systems and TCP/IP networking, troubleshoot issues, and collaborate with team members while communicating effectively.