Top IT Support & Helpdesk Jobs in Atlanta, GA

Maintain, optimize, and secure DoD IT systems CONUS and OCONUS. Monitor system and network health, troubleshoot hardware/software/connectivity issues, manage accounts, apply updates, validate firewalls/VPNs/switches/routers, ensure backups, deploy and repair hardware, keep documentation, and support cloud migrations and upgrades.

Provide hands‑on end‑user support for laptops, desktops, and workstations; manage help desk incidents to SLA; assist with security, backup/recovery, hardware/software troubleshooting, asset management, vendor coordination, and IT projects including upgrades and disaster recovery.

Lead and scale enterprise IT operations including cloud, SaaS, endpoints, device lifecycle, vendor/licensing management, project rollouts, and GenAI platform governance. Drive automation, integrations, operational maturity, service management, and partner with Security/Legal for compliance while managing and developing IT staff.

Lead and modernize global IT operations across identity, endpoints, collaboration, cloud, and service desk. Drive AI-augmented service desk, AIOps, automation, and endpoint modernization, manage vendors/budgets, ensure security/compliance, and lead a distributed team while communicating strategy and risks to executives.

Lead Honeywell's premium executive IT support and event services, ensuring 24/7 high-touch coverage, incident and escalation management, event planning and live support, team leadership, process governance, and continuous improvement using metrics, automation, and alignment with Digital Workplace strategy.

Lead IT Operations overseeing NOC, TOC, Service Desk and Tech Lounge. Manage third-party vendors, ensure 24x7 monitoring and incident/problem management, drive SLAs/KPIs, dashboards and executive reporting, and lead continuous improvement, automation, and cross-team operational readiness.

Provide onboard IT systems support, maintenance, monitoring, backups, inventory, hardware shipping/receiving, equipment repairs, user support and training, and escalate issues to the IT Officer while maintaining security and service standards.

Lead deep technical investigations and RCA for complex SaaS issues. Read C#/.NET code, write safe SQL and stored procedures, operate within production safety guardrails, respond to alerts, create actionable engineering tickets, build tooling to reduce reactive work, mentor peers, and communicate clearly to customers and stakeholders.

Provide system support, user administration, and configuration for production operations and sales systems (including Loan Origination Software). Troubleshoot issues, handle escalations, validate defects, support UAT and post-production validation, partner with analysts and product owners, and drive process improvements and training support.

Support and maintain enterprise job scheduling systems: troubleshoot incidents, resolve Service Desk escalations, perform system maintenance and migrations, document SOPs, participate in projects and upgrades, schedule maintenance, automate processes, and ensure regulatory and control compliance. Provide evening/weekend coverage and collaborate with application teams for testing and production deployments.