Top IT Support & Helpdesk Jobs in Atlanta, GA

Supports implementation and administration of Stryker’s Vocera healthcare communication solution onsite. Responsibilities include managing databases, servers, devices, inventory, backups, updates, troubleshooting, documentation, end-user support, clinical workflow assistance, and training nurses and clinicians. The specialist also collaborates with customer support teams, maintains issue records, and administers user satisfaction programs.

Provides Tier 1 technical support for Coreforce applications, hardware, and connectivity issues through phone, chat, email, and remote desktop tools. Documents and manages cases in Zendesk, escalates complex issues, educates users, performs basic network troubleshooting, identifies recurring support patterns, and participates in on-call coverage. The role works Monday through Friday from 2 p.m. to 11 p.m. and requires reliable attendance.

Provides Tier 1 IT support for employees by troubleshooting desktop applications, hardware, mobile devices, printers, phones, networks, and custom applications. Configures computers, user accounts, software, system images, patches, and security updates. Maintains IT inventory and documentation, supports vendors, and assists with equipment moves and workspace setup. The role requires strong communication, problem-solving, multitasking, and basic networking skills.

Investigate and resolve platform and API issues using SQL, logs, error messages, and code. Own support cases from initial inquiry through resolution, communicate with customers and internal teams, escalate reproducible bugs, and maintain SLAs. Improve support processes through runbooks, documentation, triage enhancements, and recurring-issue analysis while supporting North American customers and partners.

Provide global IT support across onboarding, access management, hardware and software procurement, network troubleshooting, SaaS administration, endpoint security, and device lifecycle management. Administer Okta, Google Workspace, Slack, Cisco Meraki, MDM/UEM, and SASE tools across macOS, Windows, and mobile platforms. Resolve service desk requests, participate in on-call support, collaborate with cross-functional teams, and automate workflows using scripting and AI-enabled tools.

Provides frontline application support for Aviation end users, manages RemedyForce tickets, troubleshoots incidents, and coordinates escalations. Uses SQL to investigate issues and validate data, maintains support documentation, communicates status updates, reports service metrics, and supports release communications and monitoring. The role is onsite in Buckhead, Atlanta and requires strong customer service, organization, and multitasking skills.

Leads nationwide IT technical operations, including field technician and helpdesk teams, ITSM process design, workstation and peripheral support standards, service desk systems, onboarding and offboarding, office technology, hardware refreshes, cloud and on-premises operations, continuous improvement, and cost management.

Leads resolution of complex and escalated hardware, software, and mobility issues. Performs root cause analysis, identifies service improvements, mentors service desk analysts, maintains troubleshooting documentation, supports onboarding and training, ensures ITSM compliance, and coordinates with infrastructure and application teams on recurring incidents and remediation.

Provides senior-level escalation support for complex enterprise application issues, including root cause analysis, incident resolution, release validation, and on-call coverage. Partners with development, infrastructure, product, and business teams; mentors support analysts; maintains runbooks and knowledge articles; and improves ticketing and support processes. Uses AI-assisted diagnostics, automation, log analysis, and documentation tools to increase support efficiency and quality.

Provides technical support for complex customer CI/CD environments. Troubleshoots applications, analyzes logs and system parameters, develops Bash, Python, and Groovy scripts, configures JFrog and third-party products, reproduces issues, documents solutions, and collaborates with R&D, QA, Release, and Sales teams. The role requires customer-facing support experience, Linux expertise, software debugging skills, Java knowledge, and flexibility for occasional weekend work.