Top IT Support & Helpdesk Jobs in Atlanta, GA

Provide L2/L3 production support for Crunchtime inventory, labor, operations, and reporting modules in enterprise QSR environments. Troubleshoot applications, data synchronization, POS integrations, hardware, networks, and restaurant technology issues. Manage incidents, service requests, root-cause analysis, deployments, upgrades, UAT, and production releases while meeting SLAs. Collaborate with restaurant operations, vendors, and engineering teams to resolve issues.

Administer and optimize Salesforce Sales Cloud and Revenue Cloud across opportunity-to-cash processes. Provide user support, manage access and data loads, maintain sandbox deployments using Gearset or Copado, troubleshoot quoting and QCP issues, and improve configurations involving bundles, rules, approvals, ordering, contracts, and billing. Collaborate with Sales Operations, Finance, Product, and Engineering while maintaining documentation and training materials.

Provides customer-facing second-level software support for warehouse automation solutions. Analyzes incidents, logs, interfaces, databases, system processes, and operational symptoms; coordinates troubleshooting and escalations with internal teams; identifies workarounds and supports resolution. Maintains incident documentation, knowledge articles, and technical findings, while initiating Problem Management for recurring or systemic issues. The role requires customer communication, technical clarification, knowledge sharing, and up to 20% travel.

Provides Tier 1 and Tier 2 IT support through ticketing, phone, and email channels. Troubleshoots hardware, software, networking, VPN, account access, and endpoint security issues; manages user accounts, equipment deployment, asset tracking, inventory, documentation, and virus updates. Supports onboarding and offboarding, trains junior engineers, collaborates on IT projects, and participates in scheduled on-call and emergency support. Requires clear communication with nontechnical users, strong customer service, organization, and problem-solving skills.

Provides technical support and system administration across HR, payroll, tax, benefits, and client-facing platforms. Manages user access, permissions, workflows, dashboards, reports, data hygiene, troubleshooting, documentation, and user guides. Supports system security, confidentiality, cross-functional coordination, training, and knowledge transfer. The role requires regular onsite attendance and some domestic travel for meetings, client visits, conferences, and training.

Lead IT strategy and day-to-day operations, owning technology vision, roadmap, budget, architecture, security posture, service management, vendor relationships, and IT team development while ensuring reliable, secure infrastructure and SaaS platform delivery.

Lead and manage the firm's telecommunications services and team, maintaining the Avaya telephony platform, evaluating UCaaS/cloud PBX options, executing migrations, managing vendors and budgets, ensuring billing accuracy, integrating telephony with collaboration tools, and maintaining compliance, security, and business continuity planning.

Provide operational, technical, and safety support for Secondary School science laboratories (Grades 6–12). Prepare and maintain equipment, reagents, and supplies; support classroom setup, cleanup, inventory tracking, and minor equipment maintenance; assist teachers and students during lab activities; uphold lab safety, SDS availability, and proper disposal procedures; participate in department meetings and professional learning.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Administer, configure, maintain, and enhance the ServiceNow platform. Troubleshoot issues, implement upgrades, develop test plans, collect and analyze service data, maintain service catalog and reporting, and train end users to support IT Service Management.