Top IT Support & Helpdesk Jobs in Atlanta, GA

Administer, configure, and support the BMC Remedy ITSM suite and integrations (LDAP, SSO, ADDM). Provide production/on-call support, develop foundation data, create dashboards/reports, troubleshoot system issues, manage security/access, perform upgrades/migrations, collaborate with vendors, and produce training and documentation to meet ITIL-aligned incident, change, problem, and service request processes.

Provide first- and second-line desk-side and remote IT support for global offices: troubleshoot Windows and macOS, manage user accounts and permissions (Google Workspace, Microsoft 365, Slack, Azure AD), maintain endpoints and MDM, handle onboarding/offboarding, monitor ticket queues, document systems, and collaborate with IT engineers to improve support processes and user experience.

Provide Tier-2/Tier-3 technical support for the Axon 911 SaaS platform: troubleshoot incidents, diagnose network/VoIP issues, monitor performance, escalate and collaborate with engineering, improve monitoring and support workflows, and maintain knowledge-base documentation.

Provide advanced technical support for Brady/Gravotech engraving hardware and software. Troubleshoot hardware, firmware, software, connectivity and configuration issues; perform remote diagnostics; manage case lifecycle from intake to resolution; maintain CRM records, coordinate parts/quotes and dispatch field service technicians; communicate with customers, distributors, and field technicians, and produce timely, detailed reports.

Provide advanced analysis and third-level technical support for complex applications, websites, databases, and integrations. Lead team initiatives, manage defects, perform testing and requirements management, troubleshoot production issues (including on-call), drive process improvements, and serve as subject matter expert across IT and business processes.

Provide in-room technical support for endoscopy and minimally invasive surgical procedures: set up and verify Stryker equipment, troubleshoot devices and integration systems, assist OR teams intraoperatively, perform post-procedure breakdown and basic maintenance, document procedures and metrics, train clinical staff, and provide regional account coverage including on-call and occasional overnight travel.

Provide in-room technical support for endoscopy/minimally invasive surgical procedures: set up and maintain Stryker and third-party equipment, troubleshoot devices, assist OR teams, document procedures, train staff, and provide regional on-call coverage with occasional travel.

Own Tier 1 support: triage and manage ticket lifecycle, escalate with full context, handle ABM/MDM enrollments and SSO onboarding/troubleshooting, collaborate on KB and AI agent improvements, and maintain follow-the-sun support handoffs and runbooks.

Maintain, optimize, and secure DoD IT systems CONUS and OCONUS. Monitor system and network health, troubleshoot hardware/software/connectivity issues, manage accounts, apply updates, validate firewalls/VPNs/switches/routers, ensure backups, deploy and repair hardware, keep documentation, and support cloud migrations and upgrades.

Provide hands‑on end‑user support for laptops, desktops, and workstations; manage help desk incidents to SLA; assist with security, backup/recovery, hardware/software troubleshooting, asset management, vendor coordination, and IT projects including upgrades and disaster recovery.