Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.
Position Summary
- Serve as the front-line support contact for Aviation end users and manage RemedyForce tickets through resolution.
- Provide triage, coordination, and timely communication across users, support team, and stakeholders.
- Use SQL to troubleshoot application issues, validate data, and support accurate resolution.
Essential Functions / Responsibilities
- Own ticket intake; monitor queues and categorize incidents and requests.
- Perform first-level troubleshooting and coordinate escalation to an appropriate technical team.
- Maintain clear user communications, status updates, expectations, and resolution confirmation.
- Write SQL queries for issue investigation, data validation, and operational reporting.
- Create and maintain knowledge articles, SOPs, and repeatable support documentation.
- Identify trends and improvement opportunities; provide basic service metrics reporting.
- Support change/release communications and post-release monitoring, as applicable.
Required Qualifications
- Ability to work onsite in Buckhead, Atlanta.
- Required SQL proficiency: SELECT, WHERE, JOIN, GROUP BY, and aggregate functions.
- Experience with an ITSM tool; RemedyForce is preferred.
- Understanding of incident/request management fundamentals and structured troubleshooting.
- Strong customer service, written/verbal communication, organization, and multitasking skills.
Preferred Qualifications
- Advanced RemedyForce experience and knowledge of relational database concepts.
- Experience with reporting tools such as Excel and Azure DevOps
- Familiarity with aviation operations or the aviation business domain.
Work Environment
- Onsite office setting with frequent interaction with Aviation end users and support partners.
Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
Skills Required
- Ability to work onsite in Buckhead, Atlanta
- SQL proficiency including SELECT, WHERE, JOIN, GROUP BY, and aggregate functions
- Experience with an ITSM tool
- Understanding of incident and request management fundamentals
- Structured troubleshooting skills
- Strong customer service skills
- Strong written and verbal communication skills
- Organization and multitasking skills
- Advanced RemedyForce experience
- Knowledge of relational database concepts
- Experience with Excel and Azure DevOps
- Familiarity with aviation operations or the aviation business domain
Starr Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Starr Insurance and has not been reviewed or approved by Starr Insurance.
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Healthcare Strength — Health coverage is frequently characterized as excellent, with comprehensive medical, dental, and vision options supported by wellness tools and an EAP. Feedback suggests additional voluntary protections (critical illness, accident, hospital indemnity) broaden overall healthcare security.
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Retirement Support — Retirement offerings include both a 401(k) and a defined‑benefit pension, which is often highlighted as a standout feature. Profit sharing is also referenced as part of the broader financial benefits mix.
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Strong & Reliable Incentives — Top performers in underwriting are described as receiving excellent pay with good bonuses and clear advancement opportunities.
Starr Insurance Insights
What We Do
Starr Insurance is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world. Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents. Starr has the global knowledge, vision and relationships to help your company succeed, anywhere you do business.
